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January 2024 by Adam McCain
I spent about an hour in this location getting another line set up. The sim card didn't work and the person helping me refused to try another one so I ended up leaving without a working phone. Went to another location and the first thing they told me was that the brand new sim I had received looked damaged. The other location put a new sim card in my phone and it worked instantly.
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September 2023 by C K
I, really didn't like my experience. The way that I, was treated. They treated me as though as I, was bothering them and that they had no time for me. Their customer service is truly lacking. I, would not recommend this location.
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September 2023 by Tammy Frazier
They are nice people who work there and they've helped me with my cellphone problems a few times I recommend cricket
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July 2023 by T Delgado
Angel gave me amazing customer service. He helped me fix a problem caused by someone at the lower East Washington store. Angel deserves a promotion and a raise.
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June 2023 by M. Davis
I have been in this store numerous times and am always impressed with the staff's knowledge and great customer service at this location. They are fast, courteous and can get things done correctly the first time. The way customer service USED to be!
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May 2023 by Air Inspector
I have been in this store numerous times and am always impressed with the staff's knowledge and great customer service at this location. They are fast, courteous and can get things done correctly the first time. The way customer service USED to be!
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October 2022 by Ashley Marie
The customer service in this store can’t be beat!The staff is friendly, knowledgeable, helpful, kind and patient!The manager Marcus went above and beyond to make sure we were happy with our service plan and new phone and took the time to explain it all and set it up for me! He also out screen protectors on our other phones and helped with transferring pics and apps! What a patient helpful man he was! I will DEFINITELY be back and loved the experience!
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August 2022 by Chuck Grob
I'd like to take this opportunity to give a big Thank You to Sales Rep : Marcus for using his expertise in reviving my temporarily dead phone. It's working fine now. You deserve a pay raise Marc�!
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July 2022 by Ashley Burdick
The customer service in this store can’t be beat!The staff is friendly, knowledgeable, helpful, kind and patient!The manager Marcus went above and beyond to make sure we were happy with our service plan and new phone and took the time to explain it all and set it up for me! He also out screen protectors on our other phones and helped with transferring pics and apps! What a patient helpful man he was! I will DEFINITELY be back and loved the experience!
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March 2022 by Trevor Kowalke
Was in this store 4 times in a week probably for at least an hour each time trying to sign up for the promotion where you get a moto 5g for two months of there $60 plan. For the first three visits we jumped through multiple hoops trying to do a simple number port. When that was finally looking to be completed was told they dont have any more of the phone from the advertised deal. Finally just gave up as a major aspect of any cellular plan is customer support which while these workers seemed willing and attentive could not make that happen. Also they could have easily informed me from the get go that they dont have the advertised phone. In the end the lady working there then tried to convince me on a different phone that was a good deal cheaper than the $400 Moto 5G in the advertised promotion. Really wanted to try there service out as I have heard good things as its now owned by ATT but the feeling of bait and switch really was the final straw.
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February 2022 by James Smith
Got a real good deal on two new 5G phones with unlimited everything a no data limit
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November 2021 by JoAnne Wisniewski
WOW....GREAT customer service. So thankful for the knowledgeable help given.
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October 2021 by Amy Barlow
AVOID. COVID UNSAFE. Employee wore no mask. Talking to three unmasked customers while leaning around the plexiglass screen. Had to leave. A Covid SPREADER I will avoid. Went to Verona Road and had a great experience with safety.
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October 2021 by Chuck Grob
I would like to give a Big shout Out of a Thank You! to retail store worker Donna, for helping set up my new Cricket Galaxy A02s.
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September 2021 by Lisa Geary
I have been a long time Cricket customer and needed to upgrade my phone. I went to a different location with not so stellar customer service and turned around and left. But I still needed a new phone. So I was already irritated and probably a little curt. Nicholas at 3868 E Washington was 1. Knowledgeable about the products 2. So pleasant and nice 3. Helped me find my fantastic new phone at a great price AND to figure out how to do what I needed that day by suggesting I put the new sim card into my old phone until I could get my job app on the new phone. He was so great I went back the next day for my case and screen cover. I highly recommend Nicholas at Cricket on the far end of East Wash.
