-
September 2024 by Martha Chocolate Doll J.
WORSE SERVICE EVER!!!! Didn’t not do the work they told me but still charged me … RIP OFF !!!!DONT GO HORRIBLE SERVICE!!!
-
August 2024 by Tom Murphy
Can't say enough good things about Chet's. We were in the middle of a road trip and our car broke down. The folks there were by far the most helpful shop that we called (and we called all of them haha), and were able to help us out. They were upfront about their pricing and timeline, which was appreciated. I hope I never need to go back, but if I have any car trouble in Madison, this would be the shop that I call.
-
August 2024 by Devin Drake
Had my car towed here and they took two days and didn’t fix anything and just added a quart of oil to my car and charged me around $400, car broke down a week later
-
August 2024 by Nicole Hennenfent
After getting no reply from my Dealership Service department, it was time to start shopping around for a new service shop. When I called to get more info, I was blown away by how nice Chris was on the phone. I gave him a rundown of what I needed done (I knew I needed my brakes serviced, and knew it was well overdue) and he was very informative about the process, what was important and what wasn't (at the time), and my options for payment.
I dropped my vehicle off at the time we scheduled, and their shuttle driver got me to work. I got a call back later that afternoon from Matt with what needed to be done. I was not gonna be able to do it all at once, so they sent me three separate quotes so I could have an idea of what needed to be done in the future. By the next day, I was able to get the money to pay for the necessary work, and they were very non-judgemental and understanding. Not pushy at all about the work that still needed to be done.
I do intend to go back and finish the rest of the work because they were very warm, welcoming, and really great communicators. The work that I had done was completed on time and with no issues. I'll recommend them to anyone looking for a new shop to get their vehicle worked on! Keep up the good work guys!
-
August 2024 by Matt Levinson
Very friendly and helpful staff!!
-
August 2024 by Carol Wardlow
There’s no question this is my go to place for oil changes. Scheduling was easy and the atmosphere was very welcoming. No issues and no complaints. Reasonably priced and not a long wait at all.
-
August 2024 by Justin Strack
Chet’s has always taken care of my vehicles and helped me prioritize repairs and make smart decisions on maintaining my vehicles. I will never take my cars anywhere else, their knowledge and quality are unparalleled.
-
August 2024 by Alyssa Winn
I brought my car in to replace a broken tail-late and then also found the break pads needed to be replaced. Chet's did everything in one day after the part came in and were honest with me that I did not need an oil change even though I had requested one.
-
August 2024 by Timothea Stinnett
Scheduled an appointment a week in advance for a diagnostics on my 85 ford ranger. This was closest mechanic to me as the truck is difficult to drive currently and unstable. I get the truck there and Jeff tells me rudely they won’t get to it, which is understandable except the way I was told was rude, and this was an appointment. They could have at least called me to tell me to bring it later, rather than letting me drive it all the way there to tell me it won’t get in till Tuesday, and my truck has to sit outside all those days (rain is coming). There was also Trump stickers everywhere, as an obviously clocked lesbian the atmosphere was very rancid, tense, and I believe I was plainly discriminated against as I had an appointment that was somehow no longer valid.
I’ll find a different mechanic, trust worthy and safe, you should do the same.
-
August 2024 by Brad Patzner
Excellent Service & Repairs - fixed my 2004 Tacoma with new water pump, timing belt and spark plugs with wires.!
-
August 2024 by Kassidy Kleinert
Completely unreliable, terrible communication that resulted in overcharging by hundreds of dollars. Many other places to go besides here. And until something is done to make this right, I wouldn’t recommend Chet’s to anyone, as they don’t care about anything more than squeezing you for all the money they can. And nothing will be done to make it right for that exact reason.
-
July 2024 by Bri Schumann
Good service, friendly staff, done in a timely manner.
-
July 2024 by Jacob M
Great value, great customer service. Been coming here for 5 years. This time they saved me $550 on two wheel bearings by sourcing parts from a secondary option. They’ve previously talked me out of spending money unnecessarily — they’re as honest and transparent as they come. I refer all my friends here, and I’ll be taking my car here as long as I’m in the Madison area. Heck, I might even drive a few hours out of my way to take my car to Chet’s if it comes down to it.
-
July 2024 by Sara Meredith
Friendly, reliable service. Our local Northside Madison go- to mechanic. Ease of getting an appointment ( reasonable even during busy times of the year) Accurate and reasonable cost and time estimates for repairs every time. Thanks for making auto service and repair less stressful!
-
July 2024 by Brian Flatman
The best service center on the East side. Only reason for 4 stars is they are a bit pricey, but they do good work. They've also owed me an air filter for my car for awhile now. They never put it in the time before the last visit. I went in last week for an oil change, and have my light bulb fixed. Was thinking they'd put my air filter in this time, but Rather I get a note on the paperwork when it was done that I should get an air filter on my next visit. Kinda disappointing they didn't have a note on my account about the filter that was due, but it is what it is. Still my go to mechanic
