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June 2024 by Demicaus Wright
This place is very unprofessional. I regret everyday buying a car from here
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April 2024 by Jasmine Lawrence
Natasha was absolutely amazing! We are so happy with our new car and appreciate the help and kindness. Customer service was impeccable and I will definitely be sharing my experience to family and friends.
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April 2024 by sharron davis
She was a good person to work with love her thank you so much I really appreciate you
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April 2024 by Tennessee Love
My rating is not based on the customer service I experienced with Carhop. Taina and Chris were stellar. However, I can not say the same for the vehicle I purchased. I bought a 2008 Kia Rio LX from this CarHop location in January of last year even though a friend warned me not to go to this location. She said to go to the Appleton location because she's gotten 3 cars from this location and they have all been lemons/p.o.s's. Well needless to say I wish I would have listened to her. Only 2 months after having the vehicle I had to get a new battery (which Taina was very helpful with obtaining). The next two issues happened shortly after. A new transmission was needed and I had to replace the spark plugs and coils. This all occurred within the first 3 months of having the car. Taina was great with assisting me with each problem. However, my issue lies with whomever the mechanic is who looks at their vehicles. I am only now posting my review because I wanted to wait to see if I had any more issues with the car. Well, my car is now in the shop again because it has not only an Oil Leak but I need to get a new starter as well. I spoke to their old district manager about all the issues I had with the car beforehand and was told if I had any more issues to give him a callback. Well, this person is no longer working for them ??. To end this all I will say is you always take risks with purchasing a used vehicle, however, be warned with this CarHop. It does not appear that their mechanic does a proper go-over of these used vehicles. Even though it's a "certified" used vehicle.
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April 2024 by Jackie B
Tiana and Natasha were awesome! They worked with me and my credit to help me get into the car that I wanted. I also appreciate Natasha staying late during after hours to make sure everything was taken care of.
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April 2024 by Tania Davis
Great experience they made sure I left with a car I appreciate how above and beyond Natasha went to make sure I got a car and Taina made sure my warranty did what they had to do
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April 2024 by Jourdyn Lieffring
We are very pleased are trip to CarHop in Madison. We came with very poor credit. But they had to jump through hoops
And loops to help us but did an amazing job at helping us get into the car we came and are hearts were set on. They communicated very well and just really educated us on are payments and financing information to set us up for success in are new car. Thank you CarHop! ( Taina and Natasha) and everyone else that helps run such an amazing finance company.
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March 2024 by Eve Mannie
Taina is the G.O.A.T. When I say we were put in a situation that we didn’t know if we would come out with a successful outcome. She never gave up on us and made sure to deliver. Thank you for you kindness, professionalism, and overall greatness.
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March 2024 by Caurice Townsend
I love my new yellow baby they were amazing
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March 2024 by Queen Johnson
Fast and service customer service was excellent sales person was knowledgeable and help thanks Natasha Ellis Taina for getting me approved and in a car??❤️
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March 2024 by M I K A
Natasha was so kind, helpful, passionate, and genuine! she even stayed late to help us when we were in a huge pickle. drove home with the car SAME DAY!! Natasha definitely knows what she’s doing!
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March 2024 by Cassandra Fennell
Had a great experience very sweet and nice
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February 2024 by Von Jackson
It took some time but I got what I wanted it was a fast service.
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February 2024 by Leola Bell
Natasha was not only professional, she got me driving. But most of all she understood my situation. Thanks for everything I’m very grateful
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February 2024 by Denisha Combs (Dlovestudios)
Amazing service, in and out. Flexible and will work with you
