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August 2024 by Brian Schmidt
I came in from out of town with an engine issue that had just started happening. The shop was able to fit in an inspection and then get a replacement ignition coil delivered and installed within a couple hours. Very good service at a fair price.
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August 2024 by Jenny K
They were nice to me and got me in right away. But I didn't feel overall satisfied. A few days later my car had the exact same issues I had brought it in for. I spent a fortune at carx. They charged me the most money and didn't fix the real issue with my car.
Again, I don't want to bash anyone. But I feel really let down. It seems they are so focused on being fast that they failed to look close enough. I had a broken radiator cap that ended up being diagnosed by a different company later. I am disappointed that I came here first and got charged over 500 bucks and they failed to fix the real problem.
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August 2024 by Joseph Bednarowski
Quick availability, reasonable labor, but absolutely ridiculously absurd parts pricing.
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August 2024 by Bevin Murphy
Been here three times now, and the guys working there are friendly, honest, and don't appear to be giving me the runaround just to make a buck. They've told me that I didn't need my brakes fixed when I got them checked (although the dealership said I did) for another 15k miles, so that saved me a lot of $! They're super fast—usually I can get in within a day or two once I call, and when I bring it in, they typically call within an hour or two with updates. Check their website for coupons too; I got all new tires in the fall, and there was a $50 off coupon that they happily honored. Price for the tires and every service I've had has been super reasonable. I will continue to be a customer here :)
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May 2024 by Infinite Oracles
Every place I called quoted me between $20-$75.00 just to look at my SUV. I called Car X and they told me they will look at it for FREE and to come in. I arrived 10 minutes later and got my vehicle inspected immediately which took less than 30 minutes!! Nice waiting room with free coffee and a vending machine for soda. The mechanic found the issue I called about and said they could fix it now!! I CHOSE to make an appointment due to having to pick up my son. The price was VERY reasonable! The associate assured me the issue was very minor and I didn’t even have to fix it if I didn’t want to! Most places would never tell you that!! This was my first time here it was great!! Highly recommend and will be back for all my cars needs!!
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February 2024 by Gabriela Puma
Had very good experiences here in the past, but am very frustrated as I brought my car in a few weeks ago with the check engine light on and was told i needed to replace my evap cannister for $1400 for parts and labor. Less than a week later after barely using the car, the light is back on and they make me a new appointment. When i arrive they tell me that the warranty only covers the evap repairs, so looking for any other issue will cost me more for labor, even though I was literally just there and they supposedly ran a diagnostic and identified the evap as the only issue. They test the evap system and say its working fine, this was three days ago and the light is on again. Really disappointed that they expect me to pay more when it seems unclear if the expensive repair they said I needed was actually the problem, and they will not do any more looking into it without charging me more for labor. I can only recommend this place for tires, I would look elsewhere for other issues.
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January 2024 by Jeffery Hosking
Trusting, good guys! Casey will do what you need!
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October 2023 by Robert Curtis
Took my car in to get a break inspection. The folks here are great! Best customer service I've seen at any auto repair shop in Madison.
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September 2023 by Jonathan Wood
They always treat me well. Have been going here for the better part of 10 years.
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September 2023 by Thomas Huhti
Once again, I just walked out paying far less than I'd feared or would have been willing to pay, being completely clueless. I've even had them say, "Nah, just had to tighten a bolt--no worries" to fix a rattle. Best--they're always friendly and very helpful and have gone out of their way to fit me in in a crunch. I never go anywhere else.
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August 2023 by Ellie Baily
Excellent customer service. They were able to get me in really fast, within 45 minutes of calling, to fix my tire after running over a nail. The manager was great, very friendly.Service: Tires
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July 2023 by Cyrus Spaulding
Brought my car in to have wheels balanced told me wheels are bent. And showed me what’s wrong with the vehicle. Great customer service and definitely will be back in the future
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July 2023 by Adelheid Zimmerman
Luke and his team were kind, efficient, and great at communicating. The prices were reasonable and the work dependable.Services: Tires
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January 2023 by Josh B
The shop did a test drive to identify the noice I was hearing and completed all the requested work quickly and professionally. I will be back for future service!Service: Auto maintenance
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December 2022 by Josh Binstock
The shop did a test drive to identify the noice I was hearing and completed all the requested work quickly and professionally. I will be back for future service!Service: Auto maintenance
