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“My experience with Enterprise on the east side many years ago was awful, so I was hesitant to rent with Enterprise again. But this experience could not have been better. Natalie was seriously amazing and made my pick up a breeze! She was courteous, professional, and went through the process quickly and made it really easy to understand the entire rental process. I'd highly recommend renting here! (P.S. - ask for Natalie for great service!)”
“I had a great experience, but the first vehicle they gave me was a Jeep Wrangler. I am 76 and 5'1". No way I could get into it! The car rental person gave me a very nice Nissan SUV when I told her I couldn't possilby rent the car.”
“Rented a car from Madison Airport. Saturday to Saturday for our trip to the Dells. We were the only ones in line, so we got the car fast. The return was just as easy. The price to rent for a week was also very reasonable. There were no issues with the car. A good experience.”
“For my first time visiting this location, it was a great experience. Customer Service was amazing, special thanks to Britain- wonderful customer service and warm heart. My rental gave me no problems and very enjoyable. Will definitely be back.”
“Rental was a Mazda cx5 in great shape. Pickup was quick and the employee at the counter was very courteous and friendly. Drop off was equally quick and that employee was equally courteous and friendly.”
2 - 5PM 8AM - 12:30PM
2320 Darwin Rd, Madison
Car Rental
“Exceptional. I had a wonderful experience. Stacy was very patient with me, took the time to explain and re explain things to me because I'm kind of slow, ? but she made everything clear for me.”
“My brother wanted to give us auto detailing on our two cars for Christmas, a very generous and thoughtful gift, and he found Bobby on Google. Bobby did an awesome job getting them all cleaned up and looking fine, one of them looked even better than when we bought it (used from a dealer)! He picked them up from our home and delivered them. He really took the time to do an excellent job, didn’t miss a detail, and he’s so personable and friendly too! Thanks Bobby!”
2 - 5PM 8AM - 12:30PM
2320 Darwin Rd, Madison
Car Rental
“With the annoying issues that arise when renting cars, I was relieved to find there were absolutely NO issues in reserving this car, picking it up, and dropping it off. Employees were kind and speedy. This was a last minute rental and I appreciate the ease of the process. Thank you !”
“This experience was definitely a positive one for me. The service in picking up the truck was great and the truck was in stellar condition - actually brand new. Also, whoever helped me on the phone before the rental for the confirmation worked with me to make sure I had the right sized truck for what we needed. I have rented from Enterprise truck before and, while I cannot say that I haven't had any issues, the customer service has always been great. I recommend them highly over other companies.”
8AM - 11:45PM
4000 International Ln, Madison
Car Rental
“I rented a car from Milwaukee Airport but my stay was in Madison. On day 2 of having the rental, there was a tire issue. I called Budget Road Side Assistance, and they worked with the Budget Rental at Dane County Airport. I called the Budget front desk at Dane County airport. The service over the phone was excellent, with a reminder to fill up the tank, and had a form prefilled in on their side for me to do the transfer of cars. Thank you Budget @ Dane County Airport!”
2 - 5:30PM 7:30AM - 12:30PM
1136 E Washington Ave, Madison
Car Rental
“Very organized please, they write the instruction in front of you so you can read it and everything will be clear for you as an international visitor ,new car reasonable price very friendly front desk ,definitely I will come back”
“I need to give a big shout out the woman working on Sunday, May 5th, 2024 in the early afternoon. I'm sorry I didn't get her name, but I forgot my cane in the rental car, and she ran all the way out to get it. I'm so thankful to her.”
2 - 5:30PM 7:30AM - 12:30PM
1136 E Washington Ave, Madison
Car Rental
“I don't own a vehicle but one weekend a month I rent a car to run errands and I always choose this location. There has been issues just about every visit. This last time for example my reservation was cancelled. I didn't cancel it so I don't know why it happened but I was able to make another reservation for the same price so it was fine. Other times what I was charged didn't match what my confirmation said it would be and I've gotten a car that was almost on empty. The reason I still rent here is Korinthia. She is always the one working when I rent and she is very kind and always has a smile on her face. She reassures that any issue will be fixed and if it can't be fixed at check-in, she always resolves the issue the day after I drop the car back off. Any monetary discrepancy I have she tells me will be fixed after drop off, and it always is! Never questions any issues I've told her about, instead she takes care of it and it is much appreciated. My one critique is there really needs to be a manger available until closing time. Because of my job, I always rent on fridays at 515pm-ish. They are open til 5:30 but a manager isn't available after 5pm. I think many of the problems that I've had could be solved faster or at pickup if there was a manger at least available by phone until they actually close.”
“I think a lot of the issues that people have with Budget are not the fault of this location. The corporate phone numbers and support are worthless, but again, that's not the fault of the people at this location.I was originally charged an extra day for my rental and after calling the corporate customer support number four different times, I found that they were all helpless. So, I called this location (where I dropped my truck off) and the kind person who answered solved my problem within five minutes.Would've been five stars if I wasn't charged the extra day, but they were very helpful in getting the issue resolved quickly, so 4/5.”
8AM - 7PM
4000 International Ln, Madison
Car Rental
“Top notch staff! After a poor interaction with a competing rental agency, I stepped right over to Hertz. A phenomenal employee named Eddie was absolutely superb in getting me set up and ready to travel. I was frustrated and he was very professional in the situation. I highly recommend this service, if Eddie is your check in person you are super golden.”
“Wonderful customer service from the ladies at the counter! Absolutely lovely. The vehicle was was just ok. Interior was all stained up and the car ran a little rough. But, that outstanding customer service is why I will go back.”
Open 24 hours
31 University Houses, Madison
Car Rental
“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”
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“Enterprise East Madison on Eastpark Drive is the best car rental location I’ve ever worked with. They were focused on providing me with a clean, safe, and proper rental car to fit the needs of my family (6 passenger), while our car was in the shop for 10 days. Brad and Abu went above and beyond expectations for me and my family and I’ll always remember that. I’ll never rent a vehicle from anyone else, and I’ll only recommend Enterprise, specifically this location, to my friends and family. Thank you Brad & Abu and Enterprise!”