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March 2024 by Emily Kuh
I had an appliance purchased from Home Depot delivered by this company. I was home the entire time and made it clear to let me know if they had any issues. After a while, one of the men came to me and said delivery went well and promptly left with the other two crew members. Attached is the photo of how they left my washer/dryer unit - completely wedged into my ceiling, pivoting on its back legs.They were quick to leave and when I reached them by phone they acted like nothing was wrong. When I demanded they come back, one of the men said, "I thought that's where you wanted it". Mind you, it was not even close to the water and vent hookup and it was dangerously close to tipping over. The appliance was also scratched terribly from being dragged around.I've called many times and left a voicemail with the company but have yet to reach a person to air my grievances.
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March 2024 by Alisa
The young men showed up on time. I was pleased with their patience upon arriving at my new apartment as I was finishing up with the apartment manager. What I didn't like is the lack of care they took with my leather couch. I thought they were going to make sure it was covered before they moved it. I couldn't be there for the loading, leaving a trusted friend to manage. I also didn't appreciate the damage to two of my totes, the results showed that heavier items were placed on top of lighter items. Two of my tote tops were cracked. Having said all that, I can say that the follow up care Busy B's provided was on point. They sent a qualified leather repair company out to my apartment to fix my leather sofa. The company has been in existence for 44 years, I found this to be very good judgment. I am waiting for the money to replace my two large totes. I believe it's just a matter of Blaze, the representative that coordinated the repair of my couch, to get back to me about the pics I sent of the damage to my totes. It took me some time to get the pictures to him, unfortunately I was very busy. I'm also missing my step ladder which I reported and have yet to hear about. It's very scary to entrust your precious belongings to someone else to move. I've always done my own moves in the past. I'm not sure if I would use them again. I'm just not sure about their commitment to protecting the furniture to ensure damage would be minimal, if at all. I just don't know...Service: Local moving
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February 2024 by Lauren Caputo
Wonderful company!! I have hired movers for 6 different moves. This is the most trusted, efficient, friendly and fairly priced move of all of them.
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November 2023 by Jason S
We hired Busy B's on two occasions over the past few months. The first was moving from the Madison area to the state of Ohio. We did all the packing ourselves and the delivery went off without a hitch.Based on the great experience we had the first time, we decided to hire them again for the next stage of the move.The second move, like the first was across states, but we also hired them to help with packing. Packing was apparently simply dumping drawers into boxes and taping the boxes. There was no care for our things, no wrapping them to keep them clean, nothing. The attached picture is just one of many boxes that were packed in this manner.When I addressed this with management and requested a refund for the packing services, I was told "we've already paid the guys who did the packing, therefore there's no way for us to give you a refund." Prior to this review, I reached out to Busy B's on 10/28 to resolve the issue and gave them until 11/10 to respond. No response was given, therefore I felt it was important for potential customers to understand the level of packing service they're likely to receive.I have no gripe with Busy B's, I don't even really care about the refund, I just want to make sure this doesn't happen to other customers.
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August 2023 by Scott Lawry
I never received the refund they are claming to have processed. Never received a call after the voicemail stating they couldnt do the move even though i left voicemails and e-mails requesting them to do so.Edit added above due to their response.Few things I want to point out.I had them booked for my move for over a month. At 6pm the day before the move I got a message from Anthony that the move cant happen but they got someone to take care of us. Our move was scheduled for them to show up between noon and 2pm.The new mover called and said they can only do it if they show up between 8am - 815am. I had been planning on using the morning to pull things out of storage to go with the move. No longer had that time.New mover also charged more per person per hour to do the move.I have tried calling several times sense my move happened to get reimbursed my downpayment for them to do the move and have heard nothing back.Not only did I end up paying more for the workers, more because I had to get a cargo van to move my storage unit in the basment (new mover wanted to charge extra to do stairs in an appartment complex) but the downpayment didnt go towards the final invoice because they didnt do the job.While the person who did the move did a good job, I would've wanted the quote that we had agreed to, to be honored.Had I heard back and been reimbursed (bare minimum deposit) I would've been fine with the outcome. Due to the lack of responding to my several messages I wont be able to recommend this mover to anyone looking to move.
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August 2023 by Katie Anderson
Lorenzo and Anthony were fast, efficient and kind! They got an estimated 2 hours of work done in 90 minutes. No damage, and took the time to straighten and adjust as I needed. Highly recommend.
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May 2023 by Deepika
DONT WALK, RUN AWAY FROM THIS HORRIBLE COMPANYI am gonna speak my truth, Everything they say during their estimation is utter LIES. I have moved inter state, they agreed for packing and moving. What happened is utter chaos, they BROKE, not one but multiple things, DAMAGED the walls and floors. I have moved multiple times during the last 7 years and this is WORST move and horrible horrible company. I even offered to get insurance, they suggested not to, I should have thought something fishy with this Company at that time.They say all LIES to you and when you require about the damages, they say we misheard.Hope this review PROTECTS other people from making the same mistake we did by believing this moving company.List of things they broke:1. They BROKE my expensive bed room set mirror and scratched most of the frame. They LOST the screws of the bed and wires of the adjustable base(even though I asked to pack, they toldMe they are gonna pack), hence the master bedroom not being set up properly after being moved into new place after 10 days.2. They TORE my mattress on the bottom and made it dirty, they told me they are gonna cover the mattress but they didn’t3. BROKE my dresser completely.4. DIDNT LABEL any of our boxes when they packed and it was utter chaos WEN WE UNPACKED.5. They bumped into WALLS and put a DENT in it.6. SCRATCHED the wooden floors.7. Worst part is they charge a LOT OF MONEY, ideally we didn’t want any of this mishaps to happen that’s why we agreed to pay.8. Biggest LIE is that they told me that the same movers will be there to takeCare of moving and unmoving at both locations and they surprised us in the last minute with some stupid reason that they will be sending difference movers to different locations. Half of the mishaps won’t have happened if we had same movers doing the loading and unloading. When we called, they mentioned that we misheard.9. BROKE my side table10. Didn’t set up my TV and secondary bed properly.BEWARE OF THIS COMPANY, they have multiple locations, seems like most of their good reviews are FAKE or written by some family members/friends. Hope this helps.
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May 2023 by HP
Jordan, Ant, and Clayton were incredible. They were efficient, careful, and incredibly nice! They did such a great job moving my mom’s belongings into storage, and they noticeably treated everything with care and respect.I know moving is not something that people generally look forward to, but I definitely can’t wait to use Busy B’s again in the future. You guys really make moving *so* much easier.
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May 2023 by Deepika A.
All the ONE STAR reviews posted about this company are TRUE, wish I took them Seriously before booking them. I agree with them and I have the same suspicion that they are paying off all the negative reviews. I am gonna speak my truth, Everything they say during their estimation is utter LIES. I have moved inter state, they agreed for packing and moving. What happened is utter chaos, they BROKE, not one but multiple things, DAMAGED the walls and floors. I have moved multiple times during the last 7 years and this is WORST move and horrible horrible company. I even offered to get insurance, they suggested not to, I should have thought something fishy with this Company at that time. Everything they say are LIES (not exaggerating) to you and when you require about the damages, they say customers misheard and it is the responsibility of the owner. They will say lies all throughout the process and when you ask they say the customers misheard. This is their strategy. If anyone dares to pick them Make sure to put EVERYTHING IN WRITING before signing the contract and get the best insurance you can because with these movers there is 200% guarantee they will BREAK something. If you are unlucky like us they will break the most expensive furniture you have. Hope this review PROTECTS other people from making the same mistake we did by believing this moving company. List of things they broke: 1. They BROKE my expensive bed room set mirror and scratched most of the frame. They LOST the screws of the bed and wires of the adjustable base(even though I asked to pack, they told Me they are gonna pack), hence the master bedroom not being set up properly after being moved into new place after 10 days. 2. They TORE my mattress on the bottom and made it dirty, they told me they are gonna cover the mattress but they didn't 3. BROKE my dresser completely. 4. DIDNT LABEL any of our boxes when they packed and it was utter chaos WEN WE UNPACKED. 5. They bumped into WALLS and put a DENT in it. 6. SCRATCHED the wooden floors. 7. Worst part is they charge a LOT OF MONEY, ideally we didn't want any of this mishaps to happen that's why we agreed to pay. 8. Biggest LIE is that they told me that the same movers will be there to take Care of moving and unmoving at both locations and they surprised us in the last minute with some stupid reason that they will be sending difference movers to different locations. Half of the mishaps won't have happened if we had same movers doing the loading and unloading. When we called, they mentioned that we misheard. 9. BROKE my side table completely. 10. Didn't set up my TV and secondary bed properly. BEWARE OF THIS COMPANY, they have multiple locations. Wondering if most of their good reviews are FAKE. This company is ripping off people in the name of small business. Hope this helps.
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April 2023 by Sherry Etes
We hired Busy B’s to move an upright piano locally. Not only did they have the best price, Anthony was very helpful and friendly each time I spoke to him. I felt like he valued our business even though it wasn’t a big move. The move itself was very smooth, the piano was well-protected and arrived in perfect condition. The men who did the heavy lifting were also friendly and very helpful when we found the piano didn’t fit where we thought it would go. I highly recommend checking them out for your next move.
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February 2023 by mina kwak
From start of getting a quote the same day it was requested to the move itself, it was a GREAT experience!!! Blaze and Tim were so kind, professional and so personable! They were fast, efficient and awesome!!! I will definitely be using their services again!! Highly recommend!!!
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January 2023 by Barb Steinmetz
This was a total stress-free move thanks to Tim and Josh from Busy B's moving company! I would definitely use them again ! Very prompt , professional and couldn't beat the price!! Thank you so much!!
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December 2022 by Marcia Schultz
My movers were excellent very thorough worked like crazy moved me in 4 and a half hours. Will place furniture where you ask and if you have to move it somewhere else they will. Took very good care of everything. I will definitely be using you again if we need to move. Thank you so much.
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November 2022 by Lisa Butcher
All three men - Cedric, Clayton, & Anthony worked together well and treated our belongings like they were their own. They worked very efficiently and diligently. We have used then twice and have another day scheduled. They are very fair in their pricing. (We have had experience with 4 other moving companies.) Highly recommend this company!
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November 2022 by Coco Kim
We hired Busy B’s Moving for a long distance move from Madison, WI to Las Vegas and had a great experience. They provided amazing service from our initial inquiry to the unloading at the final destination. They had great communication and were very quick and efficient with the move. The moving crew was also very kind and friendly. They did a great job with loading and unloading all of our boxes and furniture with care. They were also very timely with the unloading date and arrived on the expected day that was given. We would highly recommend their services for a long distance move!
