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December 2023 by Marcel A.
DO NOT RENT FROM BUDGET. This shady business charged a 250 misc charge for a one day rental totaling 463 for one day in a Nissan Altima. They lied about the miles driven (I have gps data), the car was dirty when I picked it up (coffee splashed all over the center console and the radio was on max volume) and they claimed I smoked in the vehicle when I don't smoke. This company is shady and dishonest, do not conduct business with them.
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November 2023 by Debbie Edwards
Very fast and efficient checkin at FLL airport. Agent was very accommodating!
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November 2023 by Theresa L
Super friendly and patient (I tend to ask too many questions) staff.
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October 2023 by Brad Bitter
Great service but make sure you have their Fastbreak service. We were given a Kia K5 and it did not fit us very well. Myself, 6’3”, my wife 5’9”. We felt overly tall in the seats with both all the way back. I won’t except that car again
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October 2023 by Jennifer Fontana
They were rude and lackadaisical, both during pickup and drop-off! The rudest I have ever met in Wisconsin! I asked for a receipt when dropping off.. dismissed by telling me I would get it in my email.. then they charged me an extra day!
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October 2023 by OG Redbone
I had the most AMAZING rental experience with budget car rental! The staff provided platinum customer service at pickup! Thanks budget!
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October 2023 by Paul Wood
The clerk on duty was working alone and was staying over-time after mid-night (I believe) to serve a number of tired people. That's called 'good service'.
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September 2023 by Becky RN
The car was so dirty when I picked it up I could hardly see out the windows. There were 2 hidden charges..I would not recommend
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August 2023 by Sisi Liu
Avoid Budget at all costs. They have totally fraudulent billing practices. I rented a car and returned it with a full tank of gas (even filled up at the gas station despite driving less than 50 miles). I didn’t get a receipt and 1 week later check my CC statement to find I’ve been charged an extra $75 for fuel service. I returned the car full (rental receipt even says so), declined fuel pre-purchase, and also have proof of re-fueling. Crazy how this company stays in business with these fraudulent billing practices.
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August 2023 by Shaun Pearson
Unfortunately this company is definitely not my choice company, it's just they are the cheapest. Im still waiting a final receipt since Saturday and no one can tell me what's taking so long. They have limited choice in vehicles, Short staffed, self vehicle inspection, no one to answer the phone.
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July 2023 by Christie S.
I called and inquired about extending a rental and asked specific questions about my rate and total cost. I agreed based on what the agent told me including the total cost. when I dropped off the car, they charged me more than $200 more than agreed. These calks are recorded. Tjey shrugged it off as an " oh well, notjing we can do about it".
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July 2023 by Justin Sobojinski
One person working on a Saturday night on 4th of July weekend. Almost an hour in line to get the keys. Come on
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June 2023 by Nick Dettinger
Pickup took MAYBE five minutes, drop off was less than one. Car was great and clean. Definitely a good experience.
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June 2023 by Patty Spencer
My experience with renting a car was wonderful. The staff was extremely professional, and the whole process was quick and seamless.
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May 2023 by Elizabeth Bicknell-Brickl
Madison At Dane County Regional Airport Anastasia is GREAT- the employee working at midnight while very nice - needed help at that time of night her line grew and we were all patient but it’s tough when traveling so late- we also didn’t need her extra commentary on life just get us out the door please- ANASTASIA IS AMAZING 10 out of 10