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June 2024 by Andrew Hanson
Absolutely the worst experience with delivery. Damaged appliances, not hooked up properly twice. I should have went to Shumway Appliance in Milton or went big bix store and arranged my own delivery. What a circus.
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June 2024 by Dawn Foster
We recently bought a dryer at Brothers Main West. Our sales person said hello but didn't introduce himself and had no name tag either. I found his name on our receipt. We found a dryer we wanted and he writes it up. Of course he tries to sell us an extended warranty. I say no because we bought one when bought the washer and we never used it. He says "well at Brothers Main when you buy an extended warranty we will refund the money if you do not use it" He continues to write up the order. I said how does one get the money back? He tells me that i have to make another purchase .You mean like this one? He says yes, but still doesn't do anything about the refund. I said "Can i get a refund?"He checks it out and proceeds to tell me that since I only purchased the 2 year warranty thete was no refund as the refund is only given on the 5 year.I became upset and said that I was never told it had to be a 5 year or I would have never purchased it. He told me the refunds were never given on the 2 year.I told him that i now have a bad taste in my mouth and definitely don't want the warranty. I considered leaving right then and there as I now feel Brothers Main has no integriry. But we needed the dryer.The dryer was due to be delivered on Tuesday, 5/21. We kept moving down the list until the estimated delivery time was between 8pm and 10 pm. The delivery then needed to be cancelled due to that horrible weather. Let me be clear, I totally understand and support the cancellation due to weather. The delivery people need to be safe! What i don't understand is 8 to 10 pm? Really? That is very late!The delivery was rescheduled and delivered timely. The team was great.We love the new dryer We just wont be getting the next one from Brothers Main
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May 2024 by Bruce Kane
Great offerings and very friendly, and helpful, staff!
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May 2024 by Susan Sprague
Excellent experience! Greg walked me through every step of way to replace stove and dishwasher. Very happy with choices and prices. Greg made it all easy!
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April 2024 by Rick Wehler
Lots to choose from.
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April 2024 by Jim HovdeGroup
We recently bought a Whirlpool Dryer. It was purchased on 1/19/24. Early on we noticed it wasn't drying properly. We figured we were just getting to know the dryer and it would take some time to get the correct settings set for each differing load of wash. Well it turned out that it very quickly took us 3 times to reset it to get the clothes dry. They just would not dry.Then the timing sensor stop working all together. We write this on 3/19/24.
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March 2024 by Jacque N.
We worked with Greg and could not have gotten better service anywhere! I have purchased from Brothers Main several times and have been impressed with their honesty and integrity each time. WAY better than the big box stores. Thanks again, Greg. We will be back!
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February 2024 by Reena Claire
Dale is a really great sales person! Helped us get what exactly what we wanted!
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February 2024 by Bruce L.
Stopped by found a fridge we liked they told us it would be a 2 month wait liked the fridge so we said we'd wait fridge finally came in delivered it to us but seals were damaged sent it back was told it would be 2 more weeks to get another 1 time came around so we set up delivery date day came guess what no fridge and no call so I called them said it didn't come in asked how long was told another week time came no fridge got my money back. They never even attempted to sell me different one. Done with them. By the way delivery guys didn't have a clue as to what they were doing
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January 2024 by Brian
This was our first time buying an appliance from Brothers Main. We were pleasantly surprised and found the experience was smoother than purchasing an appliance from Home Depot. We were very much impressed with the delivery and the care which the new fridge was delivered and the old fridge was hauled away. Both Antonio and Jay did a phenomenal job in delivery and deserve praise (if not a raise).
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December 2023 by Joan Schauer
First and last purchase made at Brothers Main on Stoughton rd., Madison, WI. Our 5 year old LG died and we needed to replace asap. After searching the internet we found one that would fit into our very specific spot. I could have ordered it direct from the manufacturer with a very short delivery time also on a very good sale. We decided to buy and support local so went to Brothers Main. The salesman was pushy insisting it was the only one they had that would fit our space, not really giving us the opportunity to look around. It was a floor model, so we asked about a discount which he said no it was already on sale. Could have bought the one manufacturer direct, same price, no shipping charge and got the ice maker for less. Thinking we will support local and have a refrigerator in a couple days, we just bought it. Bought on Sept. 5, first delivery available Sept. 13. At least the delivery guys were good and helpful. The top hinge cover did not fit, so delivery called store to let them know to order the correct one and send to us. After waiting several weeks, no cover, called store, seems someone in store forgot to process order. Cover comes, same as original, call, they order another, same one comes, I take pictures of hinge and cover send to store, they tell me one of them have to fit. What don't they understand they are all 3 the exact same cover. They tell me they are going to check with other stores to see what the hinge looks like as I have decided maybe it is the wrong hinge. Never got a response, but they ordered hinge cover #4 which is the exact same as #1,#2,#3. Today we had a very knowledgeable authorized serviceman come to check on another problem (every time we closed the refrigerator door, the freezer door would pop open). We had him look at the hinge problem, guess what, the hinge was from a different model . He has ordered us the correct one and we now have 4 covers to fit it. I had sent a email to the store owner to please give me a call so I could discuss this matter before I reviewed his store, but he was busy I guess and sent it to a service person in the Janesville store to get in contact with me. She was busy leaving on vacation therefore no time no call. She did leave a message on her desk that stated the company had changed the hinge on that model and it had no cover. Maybe she needed to do a little more research before coming to that conclusion. Maybe the store owner doesn't feel like he needs the business. B Graves so sorry you do not care about your customer. I have been told by customer service I should be getting something for it being a floor model and all the hassel I have gone through. We'll see, not going to hold my breath.cust
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November 2023 by Terry E.
beware of the service process used for GE appliances. You will get a 9 hour window and a call to BM will be met with excuses, never an apology, and I was blown off and the " customer service" person hung up on me while I waited for an email address for one of the owners. Their "2" rating is an exaggeration, in my opinion.
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October 2023 by darren bell
Tldr: lowest paid employees were great (sales floor rep and delivery driver), but delivery coordinator and store rep were unprofessional.The sales rep we worked with in store was great. She helped us find a good deal that was better than what we were looking for. After we purchased a washing machine we had it scheduled for delivery. The scheduled day it never came, no one called, and by the time they figured it out they said it would have to come the next day. The delivery coordinator promised us it would come between 8-8:30 the next day so that we wouldn't be late to work again AND that she would call at 9 to make sure it came. By 9:30 I had called twice and left two messages because no one had shown up. I got a call back at 10 from someone who got the messages saying he was ignorant of the situation and the delivery coordinator wasn't even working that day. When I questioned him he said he was just passing along the message.I wouldn't be so upset if1. We had received any communication from the delivery coordinator.2. The rep on the phone didn't use ignorance of the situation as a reason that I should forgive their unprofessional delivery system.
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September 2023 by Jelena Marašević
I rarely write reviews, but this one is well-deserved.The first time I did business with Brothers Main, things went well -- the sale person Curt was professional, the delivery was on time, and the guys who delivered and installed our appliances were great. I also liked that it is a local business, as supporting local economy appeals to me and I enjoy more personable customer experience. I even highly recommended the store to friends and neighbors.So all great, right? Well, based on the review score, you are probably expecting the big twist, which is coming.I went back to purchase a grill for my deck. The brand they carry was not my first choice, but since I had such a great experience at first and they offered assembly & delivery at a reasonable price, I decided to purchase from them. I ordered a Napoleon Freestyle 425 grill, in early June. I talked to Dave on the phone and he placed the order for me, said it would take a few weeks to arrive. First red flag: no email receipt. But it wasn't a scam, at least not of the type you expect. No communication for a couple of weeks as to when the grill was going to arrive. Then finally I hear back and it's arriving on June 3. Just in time for the 4th of July! So I invite our neighbors over and buy a lot of meat for grilling.The guys come on July 3rd with my grill and as they are rolling it into my home I notice it is very badly damaged. Scratched all over, there is a large dent in the cover, and about an inch wide piece of protective coating is missing from the top of the cover. I stop them and say that I cannot accept this. They tell me that the store would offer me a discount, but what would I need a discount for when the coating is there to prevent rust and the grill would obviously be outdoors? The guys take pictures and say that they will report it and I will get a new grill reordered. This was Monday.No calls for days. On Friday, I call the store and Dave has no idea that the grill was not delivered. He searches for the order, finds the photos and says he will reorder, but it would probably be another couple of weeks wait. Then radio silence. I call every once in a while. Dave says all is good and he will call me back when there is an update, then doesn't call me back. The whole thing is turning into a huge waste of time, the summer is passing, and I am without my grill.Then late July, someone called Roslyn calls while I'm traveling and leaves a voicemail asking if I would take that damaged grill with a discount after they do repairs. I say no way, I don't want that, it's not what I paid for. She tells me a new grill would take another 2-3 weeks to arrive (which means Dave never placed that order at all). She offers me another grill they have in stock, which is larger and costs nearly $450 more (the first grill I bought was $699). What the hell, I don't have time to deal with this more, so I accept it and they deliver it within a few days.The new grill looks good, except the right door is off. One of the guys who delivered it tries to put it on, but it won't stay. It looks like there is a missing piece. So he says he would put in a service order for it to be fixed in a few days. Already expecting how things are going to go, I contact Roslyn a few days later and she says she did not receive the service order. I explain the issue, and she promises to place an order for the missing part. She doesn't place the order for another 2+ weeks. One month after the grill was delivered and 2+ weeks from the last email, no part yet. I reach out again, and she says it would be arriving. Then finally I get the part in the mail today, on September 15. I try to install the door, and guess what? It cannot stay in place. Parts were not correctly installed so the top hinge cannot hold it in place (pictures attached; you can see the correct fit on the left door and incorrect fit on the right).My patience is out and have wasted more time than this grill is worth. So, yeah, good luck dealing with them. As you can see from my story, things are dysfunc
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September 2023 by Karen T
My 21 yr old Maytag washer died on Sunday and by Thursday morning I had a new Speed Queen! Cristi L was very informative and helpful in making our choice and setting up delivery. We were given a window of time for delivery and could track it online. Walter and his crew hauled away the old washer and installed the new one quickly and professionally. The entire experience was great! I highly recommend purchasing from Brothers Main!
