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August 2024 by Amy Klarkowski
The mechanics here are very knowledgeable and will go above and beyond to address your car needs and repairs.
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July 2024 by Everett Teetor
Great customer service, quick turn around even though a tech was out sick. Gave me a good description of my options, and filled up my spare tire without me even asking
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July 2024 by Rhonda Kisting
We had a tire on our trailer go flat and after attempting to fix it at home we sat had several weeks and the rim was rusty. We took it in and the mechanic to get it took about 15 minutes. He had to sand down parts of the rim and then he had to rebead it so that it will stop leaking. Both mechanics were very friendly and helpful.
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July 2024 by Nathan Voss
These guys broke the locking lug nut key on my TSX and I had to take it to a shop to get the lugs removed professionally, as they were over-tightened on the wheel. Won’t trust them again.
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June 2024 by Donna Segraves
Friendly, fast and efficient. We were 5 minutes into our 1,400 mile trip and discovered that we had a low tire. They found a 2 inch screw. We were on pur way in 20 minutes! Thank you.
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May 2024 by Carla Schuman
I am not even from the area and I thought getting a replacement tire was going to be a hassle. Okay this lady is an out of towner so let give her a run for the money, nope! Very nice, understanding owner who didn't take advantage of the fact that I needed at tire @ 2pm in the afternoon on a Friday. Even offered an exact match tire because I am a lover of all things the same. If I ever need to get a replacement tire again and I am in that area this is the place I would call Don't want to offend owner but.....old fashioned service is very hard to come by
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May 2024 by Randy P
We took out 2006 Lexus to them with a check engine light and rough idle. We requested them to check over the vehicle and resolve the issue. We believed it needed a tune up. They only replaced only the plugs charging is almost $1300 to do it. We later found out they only changed the plugs and it was not actually the problem. After spending almost $2500 trying to resolve the issue we took the vehicle to the Lexus dealer who was able to resolve the issue(broken air intake) for $354.
Broadway tire was unwilling to work with me to resolve the mis diagnosis and repairs charged.
Get a second opinion before having them do any work!!!
Edit: attempted to resolve with BBB, manager onsite lied to them outright.
I will never do business with this company again and will suggest anyone I come across to stay away.
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April 2024 by The Feral Hodag
Got my car in right away for tire balance and repair.
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February 2024 by Nelson Eisman
I have been a customer for years. Good service at a fair price.
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January 2024 by wendy smith
Needed a new battery and skid plate installed. Dropped the car off the night before and they took care of it the next morning. Friendly staff, great service. Have gone there a few times for different things. Always great service.
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January 2024 by Margaret Robertson
Great people. Excellent service. I had a screw in my tire and was in and out in under an hour. Only $35!
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January 2024 by Amanda
Had a couple used tires that fit our car, needed one bad in a tight situation and was so affordable!
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December 2023 by Chris B
always good
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November 2023 by Jeremy W.
When I used to live in Madison, WI, I previously took my old car into Broadway Tire & Auto to get repaired at least a few times. Out of all the times I've been there, the repair shop has had terrible customer service. I've had to deal with a man who works there named Tim who has always been unfriendly and disrespectful to customers. Another thing I've noticed about the auto mechanic, Tim is that he seems to be pissed off all the time. One time, when I was about to move to Los Angeles, my car was having problems and the motor got loud after I hit a curb that I didn't see. Sometimes, old cars are like that, and my old car had a lot of other similar problems when I got them fixed but they weren't fixed for very long. When I brought my car in to get looked at, Tim told me that he would take a look and let me know if there are any problems. An hour or 2 later, I got a call from Tim, and he told me that my car was severely damaged and that it can't be driven just because hitting the curb damaged a lot of things to that car. He blamed me for the damage and told me that he thinks I'm a bad driver even though I'm not. I explicitly told Tim that I was under a lot of stress and that I have to get on the road in a couple days to move to my new home and that I have no other choice. Tim didn't even care how I felt, and he told me that if I want the car fixed, I would have to pay $1600 which was a lot of money to spend out of my budget when I needed to save up most of my money for my move to LA. He also told me that he thinks I should sell my car and then fly to LA and buy a new one there if I don't want to pay the $1600. He even told me to come back over so that he could talk to me in person and show me what kinds of problems there were with my old car. Because I was in a very tough situation and on a very tight schedule and wanted to be able to get on the road to California on time, I just told Tim to fix the car as soon as possible and that I would pay the money for it. The repair took longer than I expected and all I did was hang out around the area all day but never went home. When I went back into the repair shop, I asked Tim if he could give me my keys to my apartment so that I could go home and rest until my car got fixed, but he refused to do that, and he threatened me by telling that if he gives me my apartment keys that I'll have to postpone my car repair and wait until the next day. I said no to that, and that I need it done as soon as possible so that I can get on the road on time. I spent all day waiting for my car to get fixed, and as it got closer to the time that Broadway Tire & Auto closed, I got a call from Tim letting me know that my car has been repaired and was ready to be picked up. When I got there and paid the money, my car was not in the parking lot, and when I asked Tim where my car was, he told me in a mean way that the mechanics were still finishing my car repair but that they'd leave it with me as soon as they were done. This made things even more frustrating that day, but as soon as I paid for my car repair and left, I knew that I shouldn't go back to this place again for car repairs or any other type of car maintenance. And even later on, my old car started to have a lot of mechanical problems again shortly after I got it repaired there. I do not recommend Broadway Tire & Auto. The mechanics that work there as well as the manager, Tim are very unfriendly, and they take advantage of people and try to rip them off by charging more money than most people can afford. If you don't want to be put in a tough car situation like I was in at Broadway Tire & Auto, then I'd say it's not worth it.
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September 2023 by ANN GLAVAN
These guys are great, went completely out of their way to help me save money on parts, same day turn around. 10/10 would recommend!!
