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March 2024 by Ruro Ezcurdia
I highly recommend Avis at Madison Airport, customer service and car condition were excellent.
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February 2024 by Steve Szatkowski
I flew from San Antonio to Madison with a layover in Dallas. My flight to Dallas was delayed two hours causing me to miss my connecting flight in Dallas. As a result, I didn't arrive in MSN until 11 pm. I had already reserved a car with Hertz, but I was informed that they had closed 4 hours before then. Thank God Avis was open and rented me a car. Your staff was very helpful and friendly. They had me in a car in a matter of minutes and enroute to my destination. Thank you!
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February 2024 by Ryan Link
Great people in Madison. Car I received was 5 years old and had a weird smell to it. Not sure what they are cleaning the cars with but it was overpowering and gave me a headache.
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February 2024 by Casey Rogers
I filled the car up with gas and then drove about 4 minutes to drop it off but I was still charged $16 in fuel charges afterwards. Multiple fees and charges after the fact that we’re not included in the booking estimate. I just want up front pricing.
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February 2024 by Jake “Jake” Jacobson
Great car rental. We had fun!
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February 2024 by John Grigas
Positive transaction at the MSN Avis office. Very efficient rental and return process. The return was kind of confusing - you drive to the outdoor rental car lot and leave your car in a space, being sure to note the fuel level and mileage. Even so, it was a quick and efficient return process.We've rented from several others, and we have consistently received the best quality vehicles from Avis. Sometimes saving a few dollars isn't worth the drop off in quality of vehicle.
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January 2024 by PatchEYE
Your team members were very professional and helpful. Seamless transactionThanks againK.B
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January 2024 by bruce wilson
Avis was a smooth experience at MSN Airport pick up and drop off. The staff was outstanding.
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January 2024 by Melissa DesJarlais
If I could give zero stars I would. Waited almost 2hrs to even receive the vehicle at pick up. Was initially told they didn't have the vehicle we were to get. Then had a other one, but was told it needed to be cleaned and the guy would do it but he was on his break. What????? So again, waited for them. Then we were told the vehicle smelled like smoke and they were working to get the smell out. Once we got the vehicle and opened the doors, it smelled heavily of Marijuana. This is completely unacceptable! We had a family vacation with 4 children going to Florida in a vehicle for a week that smelled like pot the entire time!!!! Gross!! Then when we asked for the insurance to be removed minutes after leaving because we were using our personal insurance. We were told they would take care of that when we returned the vehicle and gave us a case ID. Upon returning the vehicle, we requested that be removed and were told they couldn't do it and had to call customer service. We called customer service and were told the local counter has to do it. Again, what????? Then we were told they could send us to licensing to wait and get a call back within 24-48hrs. We shall see!! We were offered a $25 credit to the total bill for dealing with excessive wait times, and a vehicle that smelled like pot for the entire week. Absolutely ridiculous!! Would not recommend!
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January 2024 by Elizabeth Paulson
Love the efficient pickup and return with Avis.
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January 2024 by Maria Angel
Great service
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December 2023 by William Jackson
Quick and easy
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December 2023 by Andra Tai
Thank you so much for helping me move around in town. Car was clean and neat.
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December 2023 by Pete Lofy
Open late at Dane County Airport.
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November 2023 by David
Totally understaffed to handle the customers.The lady that got us our car was pleasant and did her best to manage the situation. Due to improper staffing levels this was the slowest checkin I've ever experienced. I don't think it was just Avis but the entire airport. Avoid Dane county regional!