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February 2024 by hailiana moore
Danny does not get paid enough for his fantastic service. wonderful customer service from him and lots of extra work put in to help us out in our phone emergency. Thank you Danny!!
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February 2024 by Eric Lin
Michael is friendly and tried to solve porting issues, however he can’t resolve it from his end (system issue).
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February 2024 by Samantha Macksey
This store is the best, they helped me out right away and Nolan was super helpful. He gave me great service and at the same time was super efficient. I’ll be coming back for sure, great experience!!
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February 2024 by Robert Jennings
I visited AT&T today and I worked with one of the managers LaDiamond and let’s just say she has awesome customer service.
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February 2024 by Simon Liegel
AVOID THIS STORE. Salesperson Keegan quoted us 152/mo verbally but couldn't provide any documentation. Rather we paid 162 in tax just to switch. The phone bill came in at 238/mo. We pushed in the store for the bill to be printed. He refused and said he didnt know what the bill would. It is you classic bait and switch. Avoid like the plague....Keegan.
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February 2024 by Michael Murphy
Went there for help with a screen protector that came off. Telephone just about a year old told me they no longer supply that and wanted me to get a new telephone with large increase in monthly fee so I asked him if there was any other AT&T store that would have one. They said no, they've been discontinued. You need a new telephone. I have a reliable flip-flop for hunting and fishing waterproof with another company, so I went to a different telephone company. They all said that we can take care of that right now. Charged me a modest fee new screensaver never go back to this store again. Good day.
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January 2024 by MadCity Madcap
We had an issue with a faulty iPhone that was received as a Xmas gift. When we took the phone into this store we were immediately helped by Nolan. He was knowledgeable, and spend quite a lot of time working to solve the issue for us. If you’re in Madison and need to go to an AT&T Store, go here and see Nolan.
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January 2024 by Katie Walsh
I had the BEST experience at the AT&T store (3302 University Ave). I worked with DANNY and he was truly fantastic. He was kind, friendly, professional, VERY knowledgeable, and appreciated his advice. He provided pro and cons for each product with regards to what I use my current iPhone for. He asked me questions and provided amazing recommendations- it showed he truly cared and wanted the best product in the store for me and my usage of it. AT&T, you have the BEST in Danny. I look forward to visiting the store (and Danny) again with any of my AT&T questions and concerns. Thank you DANNY (I will bring in Rocky next time as well). Cheers to a beautiful year ahead! :) All My Best,Katie Walsh.
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January 2024 by Lizbeth Dominguez
This store has terrible staff, they are very racist. On Sunday my husband and I went to this store to pay our Internet bill. And the gentlemen who run that ATT store told us that if we didn't have an American passport they couldn't serve us, so because I'm Mexican I don't have rights or what? and this page still forces me to give at least one star to be able to publish my complaint
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January 2024 by Henry Trujillo
Excellent service. My family and I went and received excellent service from Keagan. We were helped right away. We had gone to another store and didn't receive help after being in store 15 minutes. These guys are very focused on the costomer.
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January 2024 by Kiefer Aukland
The new store manager was a pleasure to work with. He helped me switch over to AT&T and made sure everything was set up and answered all my questions.
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January 2024 by William Nienhauser
Keegan was a huge help.
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January 2024 by lakecia fladger
The AT&T store on University Avenue gives the best customer service. They resolve my issue quickly and they were very attentive to my needs and the whole experience was fair enjoyable.
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December 2023 by Analeil
I wasn’t impressed with my last visit at the ATT store on University Ave
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November 2023 by Angela Pernat
Be careful at this store. They will let anyone change your passcode. My daughter went in the other day, was able to charge $350 on my account, she didn’t have the security code and the “former” inmate employee Nolan. Allowed her to change the security passcode. So she could charge what she wanted to the account. I know he’s a former inmate, because he bragged to my daughter about it during the transaction. She was under the impression that her credit card would be charged monthly not be applied to the cell bill.
