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February 2024 by Amy Saldana
Ausra is the most laziest branch managers that have ever existed!
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February 2024 by Rose Bingham
I ordered a large withdrawal last week. Someone called me back and sd..come next Thursday at 2pm. I did and nobody knew what I was talking about. I did get my money as ordered but felt the bank should have known.
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December 2023 by Mark Fairchild
Update: After speaking with someone in customer support, they were able to resolve ALL of my issues outlined below in less than a business day. Updated star rating as well.I've banked with Associated since 2007 and had the single worst experience I've ever had with a business two days ago.I have been fighting hundreds of dollars in fraudulent activity which is currently under review. However, I am floating all of those charges until Associated Bank can sort it out. No temporary credit, nothing.I took out a small line of credit to help cover these expenses until the fraud situation was resolved. Long story short, that money was deposited into a closed account and Associated Bank applied it a business balance without my permission. The Manager quite literally told me there was nothing they could do. I paid hundreds of dollars in fees because of all of this, and I eat it all. Associated Bank is profiting off my misfortune. Might as well go Bank at Chase or Wells Fargo, Associated Bank isn't a hometown establishment anymore.
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December 2023 by Charles Slaughter
Worst banking services and credit card services and had fees added to my account without my knowledge STAY AWAY FROM THIS BANKING INISUTION
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July 2022 by Ben Bahr
This is the best bank in the area by far. Top notch service. Had a bad day, got slapped with a speeding ticket and then by the wife. Went to the store, realized I had an overdraft fee listed on my broke account... didn't tell the wife, stressed, called this bank and the team told me not to worry and that they'd refund the fee. Okay, second story... I saw a ridiculous charge on my account from some strip club in Missouri called "Chubbies", yeah I had to look that up, but the wife slapped me again. So I called this bank and the heroes said don't worry about it, we'll refund a credit to your account. (Thank God). And by golly they did it in minutes, and investigated how it was charged in the first place. Never had issues again. Good job, good wife, good life
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May 2022 by Mayen Dominguez
(Translated by Google) Very bad service from the employees, especially with the notary Jaqui. ?(Original)Muy mal servicio de las empleadas, en especial con la notaria Jaqui. ?
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July 2021 by Accurate Tree Service
Great bank to do business with and very nice employees.
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February 2020 by Google user
DATE 3/4/2019 I have been banking here for over 25 years. There is a very lovely and talented group of people at this branch. I always get fast service and I am always greeted with a smile \u0026 hello. I like the banking here also for getting a loan as I had no problems in doing that. The personal banker was polite and offered me many options based on my Credit Score. I was highly delighted with my personal experience at this bank. The online banking is very easy to set up and is fast to check your full budget \u0026 all checks you wrote out \u0026 when paid. This branch deserves a five star rating based on all I stated here. Beautiful people, intelligent service \u0026 great customer help! I wouldn't bank anywhere else in Dane County! Amen! Hope this helps all who read this!
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January 2020 by Leroy Thomas
I've been to this branch several times. The men and women working there are not only extremely competent, they are so friendly that I almost feel bewildered, like they are mistaking me for somebody else. Even though I am poor, they treat me better than just about everybody. I wish they were my relatives.
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March 2019 by A Z
DATE 3/4/2019
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February 2019 by Elly D.
The folks assisting at your drive through are fantastic!!! Very patient, extremely friendly and helpful.
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September 2018 by Jake
Ridiculous. I set up a checking account online and never got a debit card. I called in and the person on the phone told me they had sent it to my previous address, which was never part of that account. It was, several months ago, on the mortgage application my wife and I completed with them. However, the mortgage address has been updated for some time now so that address should have nothing to do with it, particularly because I had to enter my current address when setting up the account.
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April 2017 by Gerard Curti
Been using Associated Bank (Green Bay) for 25 + years and used First Federal (La Crosse) prior to it being purchased by Associated Bank. Great Bank, great service and excellent online banking options. Been using this branch for the last 3 years and they are easy to work with. Like all service organizations you need to be knowledgeable and be prepared to get the right services and best deals for your needs.
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March 2017 by Baruch Bacon
I have a simple checking account and one day needed some assistance with it, so I came to this location. The staff was friendly and they were able to resolve my problems without much hassle. Don't know about doing business with AB on a larger commercial scale, but they've always been good to me when it comes to simple checking/savings accounts.
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September 2016 by Monica Marrone
Don't bank here - especially if you are a small business owner. The online banking experience is not good. You have to login twice to be able to see all your accounts and pay bills. You will be charged fees for your business account - there are other banks in town that offer free checking for small businesses. The staff in the branch is not empowered to help you when problems or issues arise.
