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December 2023 by Cui e Li
Very nice bank employee, very good service
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July 2023 by Sam Leary
My co-owner and I had a great experience working with Greg, as well as the whole Associated team at Monroe St. They were accommodating, patient, and helpful. As a small business owner, it's great to feel supported by such a committed team. Thanks again, Greg.
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May 2023 by Navi S.
I have been a customer for many years of Assoc Bank. Customer service used to be good, but over the last few years it has become bad. Recently Assoc Bank "updated" their mobile banking app. It is not good. It does not reflect your current balance but hides pending deposits and charges. I have verified this by contacting Assoc Bank Customer Service and was told that indeed, the balance shown - even if pending transactions are shown - is NOT to be trusted, since they see additional charges that have not yet posted. In other words, you cannot trust this bank to give you an accurate balance for your accounts. This has resulted in overcharges for me and other fees. Overall I am disappointed with Assoc Bank and suggest looking for a more reliable financial service.
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April 2023 by Richard Jacobson
All the staff, from manager down to most recently hired telle,r have been more than just friendly; they have been immensely helpful.
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September 2022 by Derrick Woods
Very friendly staff, Greg and Hannah have been a great help
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August 2022 by dquil_live
Very friendly staff, Greg and Hannah have been a great help
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January 2022 by Zac Zietlow
Take your money somewhere else. Never have dealt with anything like them in all my years. Closed my account and “lost” the money that was in it.
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November 2021 by Devin McGrane
Thank you so much for helping us with my Grandmothers account. God bless, Love you!
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September 2019 by Niki Muench
Only go through the drive through if you have 55 years to wait for service
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August 2019 by Elaina Genthe
Drive thru takes forever.
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December 2018 by Teodora H.
I had banked with Associated for a few years prior to becoming an employee. After I left the company to go work for another bank, I continued to be a customer. I've been with them for 17+ years and I have tried 3 other banks/CU but nothing has come close to their services/products. Yes, it is a big bank and you get charged a bunch of fees if you don't pay attention to the "fine print". As long as you pay attention to disclosures and ask the right questions, there will be no surprises and their products and customer service would truly be superior. As far as the Monroe St. branch - I have been there a couple of times (parked at the Trader Joe's parking) and have had pleasant experience. The atmosphere is much nicer than the old building they had.
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September 2018 by Vanessa P.
Was very excited to try out the new location and the fact that they provide underground parking given their busy location. However, BEWARE!! Their parking lot can do serious damage to your car!! As you are first pulling in with your car, it will dip quickly and your car is likely to bottom out even if you are going slow. The drive through in the garage is also very narrow with every corner being very close to your car. The idea of this bank was promising in theory but in practice, it is just compact and in a very tight space.
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April 2016 by Luke VandenLangenberg
Great bank
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December 2015 by Spencer Fricke
Everytime I go there they are friendly
