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August 2023 by Peter J.
IN MY OPINION, THIS IS THE LAST PLACE YOU WANT TO DO BUSINESS!!I WILL NEVER RENT HERE AGAIN ! I paid a FULL months rent because I had moved out of the area and was unsure of when I would be emptying the unit. No problem. My loss for not knowing a time. Cleaned out the unit and had a very pleasant conversation with the site manager, who told me the unit looked great. After explaining that I, a Veteran on disability, was helping my sister, who has had 2 strokes, empty the unit, I was told that she, the manager, would do what she could to return my deposit electronically, so I didn't have to wait for it. I was also told that she would do her best to try and get part of the last month's rent returned to me as well. ALL LIES! I have instead, been ignored, sent to a call center when I call the local office and finally, told they are keeping my deposit! I know for a FACT that I am not the first person this has happened to! In my opinion, it probably won't be the last. I paid for a unit there for 2 1/2 years. I rented it under the original owner, when it was Applewood Storage. They, of course, received all of the active renters' deposits when they took over the business. They couldn't even take down the sign with the old company name and the previous owner's phone number, until January 2022!! In my opinion, this place is unethical and run by cowards who can't even return a call to tell you why they decided to steal your money!
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August 2023 by Pam Hankes
My experience was most awesome with Free Up Storage. Desiree the manager was absolutely fantastic. She was so kind and helpful from start to finish.She made me feel like my situation really mattered to her personally and did whatever she could to make my difficult situation so much easier and I can’t say enough good things. Thank you Free Up! ❤️
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July 2023 by James DeGray
Looked all over town, these folks are great, professional. And the move in special 4$ move in for the 4th of July, was possibly literally a life saver. Also it's so clean you could probably eat off the lot. So if you don't clean up after yourself you probably won't like the atmosphere amongst Tennants. Anyway I picked them.
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June 2023 by Karson Sorby
We were hesitant to rent a storage unit to help with our move, but we’re so glad we did! Desiree at FreeUp Madison has provided us with easy instructions, complete flexibility, and consistent support to help answer whatever questions we have as we’re moving into our storage unit. The process has been so smooth and easy and extremely affordable. We will definitely recommend Desiree and FreeUp Storage to our friends and family in the area.
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June 2023 by Paul Ross
My FreeUp Storage experience turned out to be very positive do to Desiree Johnsons bubbly kind personality and sweet demeanor. Thank you FreeUp for your great choice of management !!
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June 2023 by Cheryl GMA
Looking for storage was an unexpected and a time sensitive thing for me after checking a couple other places in McFarland I came across Free Up storage and I'm very happy I did. That's where I met Desiree Johnson, she was professional, more importantly she was kind, patient and extremely helpful, she gave 150%, it was extremely refreshing as that is very hard to find these days. I was very happy to meet her. Thank you Desiree. ?
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June 2023 by Bret Larget
I dropped in to rent a unit today. I did not get quite what I wanted over the phone. Desiree arrived as I finished up and was very helpful, moving the unit I rented to a better location, taking care of paperwork quickly, and providing excellent service, all with a pleasant smile. She is the best!
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June 2023 by David Stadelmayer
Desiree Johnson was very professional with me getting set up on attaining the storage units, she helped me find the most reasonable prices, worked with me through every step of the process, explained in great detail. She is a goddess at her job, thank you so very much, for everything you've done for me today. I highly recommend this storage facility to everyone I know.
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June 2023 by Kristin M
Freeup Storage is clean, convenient, and very professionally run. And they are lucky to have Desiree as an employee! She is smart, thorough, knowledgeable and thinks ahead. She makes working with Freeup Storage a relief and a pleasure! Thank you!
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June 2023 by Justsketch_ OwO
I've never rented a storage unit before in my life, so I had no idea what to do or what to expect. Luckily in the office, Desiree was very welcoming and sweet, it only took a few minutes to finish up and was quick and easy.
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May 2023 by Deane Henry
Terrific person to deal with! Very helpful and gave us a great deal! Would recommend to anyone! Facility is perfect for what we need.I highly recommend using FreeUp Storage in Madison especially if you are dealing with Desiree!
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March 2023 by Bruce Gabert
The storage units are well built and dry. The snow is plowed away from the unit entrances and driveways.The resident manager, Desiree, is very courteous and helpful with all of your needs. I highly recommend FreeUp Storage Madison.
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March 2023 by Bill Neitzel
All I can say is awesome. Desiree made the rental easy to understand and complete. The facility is very clean and well kept. I feel confident having my belongings there.
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March 2023 by Donna Bocock
I just want to thank Desiree Johnson for making my storage experience flawless! Your kindness and bright personality have made a difficult time a little better. Thank you for all of your hard work on my account!ThanksDonna Bocock
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March 2023 by Larry Heeb
Clean, well maintained, and reasonably priced. Desiree in customer service worked hard to find all the promos and discounts I was eligible for. Highly recommend.
