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August 2024 by John Underdahl
Response to FreeUp:
I've seen the texts myself, in fact I requested copies of them. They are of her talking about the items she was selling out of people's storage units. I'm not sure what your policy is when units are abandoned, but I would assume it isn't to let the manager and a customer she has a relationship with rummage through everything and sell whatever they can out of it first. I've also seen her smoking cigarettes in the unit adjacent to the office and I've heard she has kicked people out for this very thing. Lastly, I would contact the owner directly if there was a clear way to contact them. Everything you find online seems to ONLY have the manager's number listed and no contact information for anyone else.
The lady who runs this place is known to steal from people's units, cut locks off of them that people are paid up to date on. Also, she offers deals on monthly rates in return for good reviews on here that name her specifically. Sham operation here, stay away unless you want your belongings stolen!
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July 2024 by Shelly VanDyck
Quick and easy!
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July 2024 by NP
Desiree took care of me in a short phone call and was so kind. Made me feel confident at a stressful time of change. Desiree Johnson is a rockstar!
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July 2024 by Karen & Bob DiFrancesco
Desiree and Caylynn were very helpful in setting up our account. I would recommend you company to others which are looking fir storage space.
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July 2024 by SheilaRae
Desiree the manager at the front desk was awesome went above and beyond helping me along with the storage units having the cart to help move my stuff in the bin was tremendously awesome thank you so much made my moving day so much easier and helpful.
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July 2024 by Stephanie Franco
I recently rented a storage unit from FreeUp Storage, and I couldn't be happier with my experience. From the moment I walked in, I was greeted by friendly and helpful staff who made the entire process quick and easy. The facility is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings are safe.
The unit itself is spacious and easily accessible, with convenient hours that fit my schedule perfectly. I was impressed by the climate control feature, which ensures my items are protected from extreme temperatures and humidity. The competitive pricing and flexible rental options were the icing on the cake.
Overall, exceeded my expectations, and I highly recommend them to anyone in need of storage solutions. Thank you for providing such excellent service!
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July 2024 by Ruby Marquiss
I was told I had to move out a day early because the manager "didn't work the next day", paying for the whole month but I have to move out early due to the managers work schedule??? Very frustrating. Facility is meh and price is too high.
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June 2024 by Barbara White
Desiree went above and beyond on a holiday weekend. She answered my questions right away via text and then reached out by telephone to complete my reservation process. She was efficient, knowledgeable, and a pleasure to work with from start to finish. Thank you Desiree!
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June 2024 by Jacob Hommen
Very clean!! Everything is modern and the management is always very kind and helpful. Good location, nice units and very well operated!!
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May 2024 by Rafael Aparicio
Desiree was great, in a matter of minutes she was able to secure our unit and the process was seamless, she was able to answer all our questions. Thank you Desiree for tour professionalism and excellent customer service skills.
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May 2024 by Chele Albrecht
Desire is very nice, informative, and helpful
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May 2024 by Ricardo Estrada
I spoke with Desiree both times I needed a rental and she was great at explaining my options and letting me know which unit was more suitable. The unit I rented was free of bugs, it was kept clean and would definitely come back many times over. Desiree and Caylin made it so easy to transfer units. Their customer service is rarely seen nowadays. I highly recommend them to find the unit you need.
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May 2024 by Holly
Desiree has taken great care of us! We have been very happy with FreeUp Storage.
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May 2024 by Andrew Paquin
I recently had the pleasure of using Free Up Storage in Madison and I must say, the service Calynn and Desiree provided was absolutely excellent! From the moment I contacted them to inquire about their storage options, their staff was friendly, knowledgeable, and incredibly helpful. They guided me through the entire process, making it seamless and stress-free. The facility itself is clean, well-maintained, and equipped with top-notch security measures, ensuring the safety of my belongings. The team at Free Up Storage went above and beyond to accommodate my needs and provided exceptional customer service throughout. I highly recommend their services to anyone in need of storage solutions in Madison.
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April 2024 by cathy gulseth
I wasn't exactly sure what size I wanted or would really need, but Desiree helped me to decide. She was more interested in what I needed than what she could talk me into. She's smart, great humor and full of the information I needed. Thank you Desiree!
