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January 2024 by mike weiss
Have had a few instances over the last week with this current staff that have been unsatisfactory and frustrating. I would recommend using a different AE store until the management of this store has resolved.
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December 2023 by Cheryl Czajkowski
Went there today (Saturday after Thanksgiving) and fitting rooms were not open. I explained this was our son’s first time getting jeans there and he needs to try them on. The employee said “want to get a job here? We are recovering from Black Friday and don’t have staff.” So incredibly rude and not helpful.
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December 2023 by Dr. Mohammad Shamsuddoha
Didn’t find whatever looking for.
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August 2023 by Shyann Driscoll
I visited this store today and upon entering there were at least 6 high school kids hysterically laughing at me. one staff member came up and asked me if i had a pick up order. I politely told him I did not. I continued to walk around the store and all 6 staff members were looking directly at me and laughing. I really debated leaving but I needed some shorts. once i picked out my stuff I went to the dressing room. There was no one back there so I went up to the front counter. I waited for a minute to address someone but they were to busy talking and laughing. I went back to the dressing room and decided to wait. Eventually someone came over. I did notice that all the kids were around high school age, but the whole experience was extremely unprofessional. Go to a different location.
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April 2023 by D S
Had a fun shopping experience; the staff, especially Jennifer (dark hair) was very helpful and friendly.
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December 2022 by Linda Owen
I ordered an item online, and paid the extra $7.00 for shipping rather than make a 50-mile trip to the nearest store (Madison West Towne). I received a completely wrong item, and the American Eagle representative said I could return it at any of their stores. I tried calling the store every few minutes for 45 minutes and no one ever answered, so I made the drive to the store. They didn’t carry the item I ordered, so I requested a refund. They refunded the price and sales tax, but refused to refund the shipping because “they don’t control the shipping”. So I’m out the $7.00 shipping and made a 50-mile trip besides. The next time my daughter requests a gift from American Eagle I’ll tell her I’ll shop anywhere but there.
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July 2022 by Heidi Marleau
My daughter had a couple of thorny online transactions that weren't going well as far as a return. But the manager of this store was super understanding and refunded all the money we were due so I was very pleased!
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July 2022 by Ian Czosnek
Very clean and organized place. Staff was nice and helpful. Great service.
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May 2022 by Brendan Cleven
Awesome customer service!!
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May 2022 by Todd
Good sized store with a decent selection.
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April 2022 by Lauren McDonald
Has to be the worst shopping experience I have had in an American Eagle. I am from out of town and was in a hurry to grab some jeans. I couldn’t find my size because nothing was in order. When I looked for someone to help me there was a group of employees with flowers taking pictures and videos. That seemed like a priority rather than helping the customers.I ended up just giving up and leaving.
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March 2022 by Christopher R.
Store looks like no one has folded anything in weeks. Employees busy talking amongst themselves instead of helping customers or cleaning. Carts scattered around with Starbucks, papers, lotion, etcetera. Not very professional.
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March 2022 by Janice Wencel
Pleasant. Orderly store.
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January 2022 by Brett Stampfli
Great shopping experience. Great clothing designs
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June 2021 by Chris Lindquist
Worst jeans ever, quality is awful!
