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June 2024 by w l
Fast and professional service , very good experience
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May 2024 by Hamlet Abrahamyan
Great and convenient service
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January 2024 by Amy Henning
Went in to get passport photos and the staff was very helpful with not only the photos, but giving me tips for my upcoming trip!
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January 2024 by Elizabeth Templeton
Don't bother leaving a message. It will never be returned. But once I spoke to someone about traveling, I was very happy with them. Clara stayed late to accommodate us and answered all of our questions and helped us so much.
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December 2023 by Tifene Brown
The instructors are helpful and knowledgeable, but the structure of the scheduling for behind the wheel sessions is less than desirable.AAA has a wait period of 21 days between in each before you can schedule your next class. This seems to be excessive period between lessons and means my student will not complete the course for 8 months since they have 8 sessions needed!Additionally, the schedule is not open for you to schedule your session until late in the month (example: scheduled for December but no dates for January on the site). This makes it difficult to plan for other things. I would have gone with another driving program if I had known these things upfront.
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November 2023 by CPCARS1 CPCARS1
Great experience
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October 2023 by Nate Gauger
Eager to help and friendly
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September 2023 by Ben Groonwald
Don't accept anything they tell you over the phone get absolutely everything emailed to you or in writing.Multimillion dollar company (AAA) denying me a minuscule reimbursement that was clearly promised over a recorded line after ghosting me for 8 months. When they finally got in touch with me, they did not apologize or provide a reason for their delay.
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September 2023 by malferds
Worse roadside assistance I've ever had. Customer service would not let me cancel account and give short bullet point on why I needed to cancel and what could have avoided it. I called 5 times and the service got more unprofessional each time and they put me on hold for an hour before disconnecting call.1. Data sharing system between AAA and driver's.2. Ability to update or change towing company of customers who get forgotten or left stranded3. Ability for customers to hand a view of what's going on is huge. You have zero view or info4. Cancelling towing companies that create problems like greenslade. Which would have kept me as a customer today.5. Being more careful hiring operators that will not make mistakes similar to not sending my information to the towing company.
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July 2023 by Rob Barber
Great Agents for Insurance and Travel.
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June 2023 by Amanda Gilliland
I found out there is only 1 garage in Dane Cty affiliated with AAA. We called to get our van jumped in our garage, about 5 pm. He said he could maybe get to us by 3 am.Have been a member of AAA since 1976 & even worked for them for several months. But decided that since we hardly ever use it (our main car is an EV) to drop our membership.
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May 2023 by Bruce
I've been a long-time AAA'er and thought I'd leave a positive review. First off - common sense. I'm reading complaints that it took from 85 minutes to 3 hours to get a tow. Do you know what a 5 mile tow costs in most cities? Minimum $200 -$300. Your annual AAA membership less than $100 and is good for 3 tows annually. If you want Insta-tow - go and pay for it.Your wait depends on many factors. Triple A contracts with many vendors for towing. Some close up at 10 pm and are the only service in a 200 mile radius.If its the first snow of the year and ice storm, then many are in the ditch - you have to wait your turn.News flash!!! No tow truck is sitting and waiting for you to need help. They are busy.If you are driving out of state and break down, Triple A can be a lifesaver.
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March 2023 by Alec Strahl
If this is where Edward grennan and Michael helmsing work they need to be fired immediately. They have been blatantly unprofessional and lied to un multiple times about our claim.
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February 2023 by Chuck Bennett
Don't knw, called on accident. They werr
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October 2022 by Becky Heiking
My 69 year old sister had to sleep in her car overnight in a 7-11 parking lot. AAA said they couldn’t do anything for her until the morning. Tow truck didn’t show until 9:30 the next morning.?