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June 2023 by Google user
The payroll checks they cut that I received before direct deposit kicked in would decline at national retailers, even Walmart. I took my check in to the bank and they wouldn't cash their on check and the staff wasn't friendly about it. Nicolet Bank directed me and had the best attitude, I got it cashed no thanks to the Bank of Luxemburg.
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June 2023 by Billy Slayton
The payroll checks they cut that I received before direct deposit kicked in would decline at national retailers, even Walmart. I took my check in to the bank and they wouldn't cash their on check and the staff wasn't friendly about it. Nicolet Bank directed me and had the best attitude, I got it cashed no thanks to the Bank of Luxemburg.
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February 2023 by npetit insightcreative.com
The Bank of Luxemburg staff are friendly and helpful. They truly want to help and you can tell by their customer service.
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November 2022 by Dean Krueger
We recently sold our RV and accepted a check from a trustworthy couple who Bank at the Bank of Luxemburg. When we visited the Bank in Luxemburg to collect funds the next day, the Bank refused to cash their own check. They told us to deposit the check at our own bank and would not guarantee funds. Long story short, we came back 30 minutes later after realizing the check was voided and stamped as paid by the Teller. We confronted the branch supervisor who initiated this mess and requested resolution. She agreed to honor the check after reading our notes with the buyer on our FB account. In this case, glad we didn’t have to file a police report against the Bank of Luxemburg for theft. This Bank is not recommended and in my opinion operates under questionable management!
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July 2022 by Darby Kern
Great people. Great services. I trust them with my money. Much better than the Credit Union I'm leaving.
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July 2022 by Blind Squirrel Laboratories
Always great service and employees. And a real person answers the phone.
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April 2021 by Maddog
My hard earned Blue Collar dollars unwelcomed when trying to buy a new home a few years ago. Tried to refinance recently and give them a second chance, but quickly lost interest because they weren't interested in working with me. I've given up trying to keep my money local.
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December 2020 by Denise Harmann
Friendly staff and very personal.
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July 2020 by Meghan Novotny
They are listed on the WI DMV website as one of a few Temporary License Plate Agents but when we tried to get a temporary plate they said you had to either be a Member or have secured a Loan through them. Not a Public Service.
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June 2020 by Nala Bornemann-Jaffer
I have been with the Bank of Luxemburg for about three years now. Their customer service is hit or miss. I have continuously been disappointed by their services. Everything is overpriced, slow, and overall substandard. It's not the workers, it's the company. The app isn't very user friendly and you can't do much on it. Staying with a bank for a long period of time generally allows for more trust, but it doesn't seem that way with Bank of Luxemburg. I felt judged because I haven't held a job for two years straight when we're in the middle of a pandemic and I moved across country for a year. I am currently in the process of switching to Fox Communities Credit Union and will no longer be banking with Bank of Luxemburg in the future.
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April 2020 by Jon Deer
We got support from Bank of Luxemburg when we needed it the most. They have been with us every step of the way for a number of years now. Garrett has done a wonderful job taking the initiative and giving assistance. The rest of the staff is always friendly and attentive. What a great local community-focused lender. Thank you Bank of Luxemburg!
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October 2019 by Pat Jandrain
Always welcoming and great customer service with a smile, so very helpful with any questions or concerns, trustworthy!
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October 2019 by Celina Simon
Every time I need to go to the bank I know i’ll be treated with great customer service and friendly smiles. The speed of service is also wonderful, they’re definitely great at their job.
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October 2019 by Ronald Justinson
Excellent Customer service. They want to help you and make a difference
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October 2019 by Maddog Trucker
The new logo is ugly. My hard earned Blue Collar dollars wasn't welcomed when trying to buy a home.