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November 2023 by Patrick Mcmenamin
Very professional outfit. While there was some of the usual upselling that you usually get at auto repair, I appreciated the transparency about prices and overall professionalism. The prices are fair and reasonable especially compared to dealerships. I will make them my go to repair shop. Well worth the drive from Madison.
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November 2023 by Daniel Fenske
We were traveling from Milwaukee to Minnesota when we had some car trouble. The people at Topel's made room for us and got us on our way quickly and efficiently. I can't say enough about their service. Big thanks to them!
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October 2023 by Lisa L
Ladies, if you're in a jam and in the Lake Mills area, Topel's is the place to stop for help. I found myself hundreds of miles from my destination with a bolt in my driver's side rear tire. I called a friend who directed me to Topel's Towing and Service. Tara came out to the vehicle with me, took a look and got me squared away much faster than I ever expected. Fairly priced, clean, honest, and most importantly kind. As a woman, it's not easy just walking into a shop and getting the help we need when we need it without a bunch of rigmarole, hassle, judgement or attitude. This whole situation was so much different than what I've experienced in the past with other shops, it honestly blew my mind and was such a relief. They took an already stressful sleep deprived day that had gotten significantly worse, turned it right around and got me back on the road. This place is different. If you're tired of dealing with all the stress and negativity that is often involved with vehicle repair, give this place a shot. I'm truly thankful for their service.Service: Tires
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October 2023 by Trisch Clark
Topel’s is the first auto repair facility that, as a woman, by repairs my car needs. I no longer have anxiety regarding taking my car in for repairs, only to be told that I need to do 18 unnecessary repairs. It really is a relief to be able to trust Topel’s staff and also trust that their mechanics will do the repairs correctly and That I won’t be returning in a few weeks for the same issue.I also love that the Owner, Tara, promotes breast cancer awareness through the month of October by participating in Brakes for Breasts. Love these guys!Services: Auto brake repair
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October 2023 by Art Pennington
I am manager of transportation for St Coletta of WI. We have 93 vehicles in our fleet and frequently need emergency towing, complex repairs, quick turnarounds, and high quality service. We get it all with Topel's Service.Just during 2023, we've required several emergency tows at very inconvenient times for most towing services. Topel's has been responsive every time, providing fast, friendly, professional service.At times we will have several vehicles in for repair at the same time. Topel's will work with us to ensure the most important work is done first and keeps us totally informed of the progress of each repair.When taken to Topel's, each vehicle is thoroughly inspected and we are given comprehensive documentation, including photos, of each needed repair, including the cost of each repair. Upon approval by us, repairs are performed very professionally and timely.As a fleet operator, this level of service is mandatory, but extremely difficult to find. We have found a home at Topel's and plan to stay for many years to come.Art Pennington, Manager Transportation, St Coletta of WI
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September 2023 by Emily Diebold
They were able to schedule an oil change quickly (my fault that I needed it on short notice) and on the day of service it was quick and thorough. The waiting area is very nice and the staff were kind and welcomingService: Oil change
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September 2023 by Sergiu Spataru
Great place, they have this service for used car inspections that will show you what you are dealing with and will have pictures and recommendations so you will be able to get an informed decision before you spend time and money. I will recommend this shop to anyone that needs a service!
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September 2023 by Scott Kiley
Amazing people and great shop. They treated us like long time customers, even though we just had a flat while traveling on I-94. We’re considering driving a half hour to make them our permanent mechanic.Service: Tires
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August 2023 by DeMiGoD of ComFort
Paid close to $1000 for an exotic tow on 2017 Audi.. on top of that the driver was less than two miles away and stated my charge was based around clean up and extensive tow hook ups. I asked for a price lay out and they handled me around person to person. They did take my vehicle to the location I asked. But if you’re not smart and extra careful and watch your personal belongings you may have things taken. Like game tickets that serve as birthday gifts for your father. Paid them $800+ in not fair fees and also by personal belongings . I’m sure they’re all great stellar people, and no one will have any idea what this is all about and be sorry for the inconvenience but won’t be able to provide a proper explanation .
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August 2023 by Todd Nieting
Following my car dying at a stop light at a busy intersection in mid-afternoon, Topel's towing service responded immediately to pick up my vehicle and take it to their shop. Starting the next day they communicated in detail their analysis process and detailed the repairs needed. Their timeliness, attention to detail and consistent updates on the service timeline was appreciated. Upon picking up my repaired vehicle, they were thorough with recommendations for potential future repair needs. The individuals with whom I dealt were polite, responsive and professional. I would use Topel's again and recommend them to others.Services: Electrical repair
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August 2023 by Kacy Rohr
We were traveling through on our way to Chicago and the alternator went out in our van. We had it towed to Topel’s late on a Thursday night-luckily we had another vehicle as we were moving our daughter into her house in Madison so we could continue our journey.Jake contacted me the next morning and walked through the whole process, told me what was wrong had everything available for me to view electronically-with pictures and gave me options on the repairs. He promised me they’d do whatever they could to get it finished by Saturday. To my surprise, the battery and alternator parts came in later in the afternoon on Friday and the mechanic was going to stay until it was finished because they knew I was traveling and needed my vehicle back asap.I appreciated their transparency through the process, the online communication and ability to pay and their compassion for my family and me as it was a stressful event in our trip. Jake was fantastic and the service was top notch! Thank you Topel’s for taking care of us, we sincerely appreciate it.Services: Battery service
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August 2023 by Sarah Lowell
Dan, Jake and crew rock. I pulled a blonde move and put gas in my diesel truck. Dan was there immediately to tow my truck and trailer to their shop for repair. His mechanic was so careful and meticulous about his work. Even cleaned the underside of my truck when finished. Then, Dan was available to answer my questions after hours, on a Friday night. I was also able to fill my propane tanks there while I waited for my truck. I would highly recommend Topel’s Towing and Repair. They are a family owned, 5 star business in my eyes! Thanks!Services: Fuel delivery
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July 2023 by Nate Maddux
The owners Dan and Tara are great- I got a flat on the freeway and needed a tow over the weekend, and Dan came out ASAP. They had my Kia eval'ed and a few tire options ready first thing Monday. Quick turnaround, state-of-the-art shop but still small-town value and customer service. Tara called me directly when I had a question about a quote. I will definitely go with Topel's again.
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July 2023 by Dawn Boldon
Everyone at Topel’s is excellent! From Ellen and Tara to the techs and Jake. Thanks for getting our motorhome in for service and explaining what we need to do in detail. You guys rock and are a great local business we will continue to use for our vehicles!Services: Vehicle Inspection
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July 2023 by Molly Morgan
Charged $700 for a battery and a tow that was less than a mile. Discussed financial concerns with them prior to this and they assured us that it would just be cost of labor and the battery. I commented this on Facebook and was asked to message them with my concerns, which I did and I was ignored. I have never and will never recommend this business to anyone. I have never felt more taken advantage of.Service: Battery service
