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January 2024 by J C
40 years later, still a great resort.
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January 2024 by Laura Doto
We went overnight for the Winter Realms (ice castles) at Geneva National. The Ridge was welcoming, clean, and nicely appointed. The cocktail offered upon check-in was a nice touch. Despite having reservations at Crafted, the onsite restaurant, we were seated at a hi-top by the bar, so no view. Our waitress was pleasant but clueless in terms of attention. The Saturday evening live music with Whalen and friend was AMAZING though, and the bartender Cierra in the Lakeside Lounge made up for poor service in the restaurant. The trolley between properties to go to and from Winter Realms was great-- no driving required.
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January 2024 by Chelsea Ehmke
Food at the restaurant was great, awesome service all around, appreciated the shuttlesNearby activities: Was a nice location for ice castles and getting downtown
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January 2024 by S H (Fisher)
Great Customer service.Great clean room.First time hereWill return for my fishing tripsRooms: Nice and cleanSafety: Rooms were great.Icy rain.Should put yellow caution signs in an out of front door.Not your faultI fell in parkingI told security and he did not seem interested
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January 2024 by Joanna Cross
I came here the week after Christmas for a night with my 2 kids. Our rooms were fine, very clean, nice bedding. The restaurant Crafted Italia was very nice as well.The pool and hot tub were our main draw for coming. Unfortunately they were both very very dirty. Disgusting honestly. When we arrived at the pool our first afternoon I was shocked. The pool deck had puddles of brown sludge with lots of hair everywhere. Hair balls in all drains. The floor was slimy and very unclean. The pool itself may have been clean enough, but there was a hairball at the deep end that was as big as my forearm. It completely ruined the experience for us. The hot tub was also visibly disgusting. The flap for the filter was BROWN, not white as you could it was originally. Everywhere you looked there was brown grime and hair. So disappointing. We won't be returning.
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January 2024 by Shannon Martinez
This place is the absolute biggest con of all time. 1 night in lake geneva which was slated to cost around $500 is now costing me just shy of $1000. Their "manager in training" at the front desk told us 1 thing then we were then told something completely different when dining. I am a single mom who works in the service industry as well and saved up to give my kids a great little staycation. This 100% ruined our weekend. When I give the 1 star review it has NOTHING to do with our server when dining, he was wonderful, the 1 star review of staff is for the incompetent management at this location. Check all of my past Google reviews, I never give bad reviews, except 1 other time that was warranted. **Highlight was taking my kids to the pool to find a lovely thong pool side ? this was an edit to my review so apparently to late to add said thong photo. Tried to enjoy the hot tub with my 13+ year old children, it states no children under 6 allowed but it was over run with children in actual diapers. Also when you book a resort side room please know that means parking lot side room where you can listen to people yell and argue all night. It's now 4am and I'm awake again listening to people yell in the parking lot which is right outside our room window. Was I expecting a great view being resort side? No. Did I expect to see where I parked 100 yards away like a cheap motel and have people yell outside the room all night? Also no.
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January 2024 by Spencer Jelinek
Great hotel to bring your
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January 2024 by larry toppel
The location was great for where we needed to be the next day and the front desk service was great, The room however, was dirty. It didn't look like the bed sheets were changed and the bathroom towels had makeup on them and I could see dust on the floor behind the tables next to the bed.
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January 2024 by Michelle Morris
Rooms: Some what difficult to get to room. Had to use the stairs or go through the pool area. Everything else was fantastic!!Food & drinks: Staff, atmosphere, and restaurant were superb!!!
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January 2024 by Sarah McDonald
Do not waste your time or money on the igloos. Extremely
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January 2024 by Kelly Behrends
Loud neighbors smoking funny stuff, poorly renovated, weird layout, over priced. It’s a value hotel with a couple of bells and whistles. Crafted Italia is not worth it at all, morning brunch had bad food (spoiled).Noteworthy details: Ugh. Seriously. Go to the Abbey.
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January 2024 by Brandon Schottenloher
My wife and I always try to have a Very Special New Year’s Eve, and this year it’s our 10 year anniversary! The Ridge was very welcoming and all the staff did an outstanding job making our anniversary feel like their top priority. Special shout out to ALYSSA in Crafted for her outstanding service during our dinner and to our surprise she served us again for brunch! Will definitely be back again
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January 2024 by Clayton Sears
This was a wonderful experience. The staff was courteous and willing to bend over backwards to please us. The restaurants on the property and close around it were wonderful. It is about a ten minute drive to downtown Lake Geneva.I highly recommend a stay at this hotel for any reason. There is an outside bubble you can book for cold nights and a fire to sit by. There are rooms as well as suites and it is dog friendly. I simply cannot say enough good things about our stay here. I should say there is no free breakfast if that is important to you but it was not a big deal for my family since there are many restaurants in the area.If you are looking for a Lake Geneva getaway, look here first.
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January 2024 by Mary Duszynski
Went for dinner only, Italian, Nice menu, service excellent, food was either bland-- shrimp and pasta, other pasta bolagnase spicy. Modern
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January 2024 by Carrie Lander
The room and lobby looked very nice. The heater didn't work properly - it was either cold or super hot in our room. The hotel staff did nothing about intoxicated parents drinking by the pool with glass bottles and with toddlers hanging in the hot tub. Kids were running up and down the halls - the staff did nothing after multiple complaints to them. I would never stay at this hotel again. There are many better options there.Noteworthy details: Very loud. Staff does nothing to control obnoxious guests that stay there.