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January 2024 by Larry D.
I checked web page and it said they are open until 5 PM. I planned my trip to get there by 4:26 PM to refill my RV propane tank. I went in and they told me they don't sell propane after 4:00 PM. Turned me away on a cold night due to poor customer service.
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December 2023 by Pablo Centeno
After reserving a moving truck to be picked up in Winona MN, I received a text message letting me know that they didn’t have a truck I need and the the only truck they had had a dead battery, so I was told to pick up the moving truck in LaCrescent, WI where the dealer had not approved the truck so we were then instructed to go to LaCrosse where we could finally get the truck we needed. Though this caused extra travel, U-HAUL’s customer service was great and compensated us for mileage plus hassle. They truly made the best out of the situation at hand. The flaws in reserving had nothing to do with the company itself and we are grateful for their help, understanding and compensation. Thank you, U-HAUL.
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July 2023 by Andy McNab
I’ve used U-Haul a few times and each time is basically the same. The staff there seem to be working hard for the most part but I don’t think I’ve ever been there and not waited in line for upwards of an hour each time. They seem severely understaffed. You can tell that everyone (staff and customers) are all grumpy and upset because there’s not enough help and everything is really disorganized.
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July 2023 by Crusader Pub
I may have had worse customer service experiences at some point, but it’s difficult to try to think of when.Just don’t bother trying to come within an hour of closing, they’ll try to charge you for it.
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July 2023 by Michael Eckstein
From the moment I pulled up the guy manning the check in was rude. He didn’t know how to do something (which is fine), but then the manager (?) came out and said we were at the “wrong location” (we weren’t). I imagine that it was because it was about fifteen minutes to closing.I said she was being lazy, which perhaps I shouldn’t have said, but then she LOUDLY accused me of “cussing” at her. Which I did not.After spending $2700 and traveling 1200 miles, this was an extremely poor welcome to this town.
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July 2023 by Fozzeh1015
The staff are clearly trying but are understaffed. The online check in/out process is only so helpful, and you may end up waiting in line for a long time.
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February 2023 by Kyle Terhark
I have used this location multiple times for truck rentals and propane refills, every single time I have been greeted by very pleasant and professional individuals. I can always bank on a nice chat while getting the truck rental or propane refill process taken care of.Special shoutout to Joseph Maynard who went above and beyond to answer my questions and make my last truck rental experience a breeze. I'm sure this location is very happy to have a fantastic employee like him.
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October 2022 by Andrea
After booking a storage unit online with corporate Uhaul, stating it was available right away, when I arrived they said the only unit available was previously moved out of by an employee. After waiting over an hour for said employee to take his old lock off the unit I moved my things in. Afterward, when I returned the truck, I accidentally left my tool bag in the cab. After returning to the shop they said “they had seen it while cleaning” (confused why they didn’t call me right away once they found it.) After asking for it back they said “they couldn’t find it”I’ve since gone back to the shop three times and was given the same story. My tool bag with over $200 of tools in it has somehow vanished into thin air. I will never rent a truck or unit from this place again. All of the workers there were not helpful and rude about the whole ordeal.I suggest you take your business to Penske truck, at least you know they won’t steal your things.
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August 2022 by Andrea Arenz
After booking a storage unit online with corporate Uhaul, stating it was available right away, when I arrived they said the only unit available was previously moved out of by an employee. After waiting over an hour for said employee to take his old lock off the unit I moved my things in. Afterward, when I returned the truck, I accidentally left my tool bag in the cab. After returning to the shop they said “they had seen it while cleaning” (confused why they didn’t call me right away once they found it.) After asking for it back they said “they couldn’t find it”I’ve since gone back to the shop three times and was given the same story. My tool bag with over $200 of tools in it has somehow vanished into thin air. I will never rent a truck or unit from this place again. All of the workers there were not helpful and rude about the whole ordeal.I suggest you take your business to Penske truck, at least you know they won’t steal your things.
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August 2022 by Phil Hansen
Terrible customer service . Spoke to manager about helping us fill our vehicles airbags . He said he couldnt help even though we were using a uhaul trailer, then he pulled his personal car into the service garage. Goid job Peter Yang
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May 2022 by P. Courtney Yaj
My partner and I were just in at this U-Haul location to pick up more moving boxes. Shout out to MaLee Xiong for servicing us with welcoming energy and friendliness. Thanks for the help.
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February 2022 by Madison M
Helped a friend move and she rented a pickup truck. The guy at the counter was rude to us and told us that she would be charged $15 for gas, despite the fact that we returned it with more gas than what we had when we left the lot. We left and put another $5 worth of gas in it and by the time we got back, less than 10 minutes later, the same rude guy told us that he was closed. He knew we were coming back and locked us out anyways. My friend was charged extra because of this.
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January 2022 by S P
Staying in adjacent hotel on Rose St. U-haul's alarms went off last night for 15 minutes. Lights were on in the building but didn't see a soul anywhere. This morning at 8am one of their employees was blowing snow right outside our window. It hadn't snowed so wasn't sure why this was necessary. Woke up my kids. Doesn't make for a happy mom, nor does it make for a good review for this U-haul.
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December 2021 by Jm C
Far too expensive for the trucks they have, the trucks are not efficient and they drive awful. Price gouging at its best I will never use U-Haul again.
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July 2021 by mike coady
We reserved a trailer for the beginning of May and gave them a 4 week notice for when we needed to pick it up. We called 2 days prior to leaving for our trip to Florida. They stated the trailer was in Hillsboro and I had an hour to get there as they were closing soon. Needless to say...I couldnt get to that location...100 miles away in an hour so I cancelled that transaction. I located a trailer in Boscobel. Two days later..we were on the road to Florida. We made it to Paducah Kentucky where we discovered the trailers tail lights weren't working. We located a Uhaul dealer in that city but they couldnt fix our lights and suggested we not drive at night. The next day we made it to Florida ...at our drop off sight. The Uhaul employee suggested we call their 800 number in reference to our problem. We did call the 800 number and their operator stated a manager would call me within 3 days...never got that call. I suggest that if you're moving...call Penske...you might pay a little more but they have better equipment and they stand behind their product. I'll never use Uhaul again.
