-
January 2024 by Dana Wilson
Update. Service manager teached out to me and did look at the bill. We are receiving a credit and they wlarr making some updates to there hourly rate posting to include fees for using the diagnostic computer. I truly wish i had called them first but didn't know who to contact there. I believe they are definitely trying to make any issues right with the customers.
Had a isuzu there for service work. Had just purchased the truck from an auction and was in limp mode. We knew batteries had died and was jump started atleast twice while at the auction site. Our bill to reset computer and test driver was over $1000. They charged hidden fees for using the computer and epa fee when no parts where disposed of. They claimed we had a weak lift gate battery but I asked them to just unhook it as I keep the group 31 battery in our parts stock. Battery tested fine when I got the truck home so took it to a shop down the road to test the battery and also tested fine on his tester. Claimed the truck was dead at there shop from Friday to Monday and wanted to replace the starting batteries but truck just sat from the 21st to the 26th and started fine now that its home. Feels like they where trying to pad the bill even more. True shop rate isnt clean as they charge for using diagnostic tools and eps fee based off bill total. As a small business owner I'm very disappointed to see a business taking advantage of customers. This was our first time dealing with them and the truck will definitely go somewhere else in the future if possible. Being Isuzu only software was needed to reset the def system we had very little choice on where to take it.
-
October 2023 by andy sobkowiak
I have purchased several commercial vehicles over the years and am very pleased with the sales dept.
-
January 2023 by Jon Wilson
Awesome service and wonderful people.
-
August 2022 by Perry Leslie
Had battery failure in my truck and was enroute with a "customer waiting" load. It was about 8 pm, and they got me right in, and right out. Customer happy.The staff was super friendly, fast...If I have problems anywhere near there, that's where I'll be heading.
-
April 2022 by matt colliver
Awesome service, thanks Adam for staying late on a Saturday to get my truck fixed.
-
January 2022 by Anthony Horvath
Cindy is very helpful.
-
November 2021 by Joe LaBrec
Got my truck in the shop on time made the repairs quickly and did a great job.
-
September 2021 by Matthew John
Bought a used Mack quad axle they delivered it broken , smoking and vibrating like it’s ready to explode told me there’s nothing they can do about it and that’s that
-
June 2021 by gunnyglock89
Had a great experience working with Ryan on getting our new Isuzu NPR to pick up and bring back to Vermont. He picked my wife and I up at the airport and drove us to the dealership so we could get everything squared away. Top notch service.
-
July 2020 by Michael Bucheit
Had a question on a possible warranty issue on my truck. They claimed they would get back to me the same day. That was over a week ago. Called multiple times to the warranty administrator to at least communicate what they had come up with. Sad to say I expected as much from the beginning. If I could I'd give a zero star rating. As a owner operator I will NOT be purchasing a Mack truck again. The poorest customer service I have ever encountered.
-
July 2019 by Mark Skates
Thanks goes out to your service department. They had my truck out in 5 hours. Outstanding service!
-
June 2019 by Kenny Houser
I deliver new truck s to them they r fast and pleasant !
-
February 2019 by susanna threadgill
Great service .Great prices friendly people
-
January 2018 by Dustin Stickan
This is a great place. They had everything I needed in stock for my pickup and everyone I talked to were great people and very friendly. They also have a lot of accessories for semi's and they have used and new for sale too.
