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August 2024 by Michael Lamere
If you have not stopped in a few years, give them another try! I worked with Timber Matthai and I would be coming back to hom first when I am ready for the next trade in.
If they have a car at a different location, they will drive it to your location to test drive! No need to travel all over Wisconsin!
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August 2024 by Daniel Wilde
Came in for a transmission fluid change and tire rotation. They said they adjusted my rear drum brakes for free, which was great. The pads were rubbing so bad on the drum that the wheel barely moved when the car was in the air. I cleaned all the brake dust off of everything and adjusted the drum brakes myself.
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August 2024 by Steve D.
Called about getting a second programmed key for my CRV, I was told about $150 over the phone when scheduling, then on the day of my appointment was told $250 after waiting a week and driving 30 minutes to get there. Good thing I confirmed the amount before signing the paperwork. Avoid this dealership.
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August 2024 by Matthew Espelien
Just got my new civic sport 2024, looks fantastic and super excited. Ben and Pete helped me through the process and were awesome! Thank you Melissa for setting up my appointment to test drive my new car!
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July 2024 by Nicholas Springer
Our lease was up and we had a nice easy process upgrading to a new lease. We live in the Twin Cities but are from La Crosse and enjoy returning here. Jamie, Jon, and Jake were excellent to work with again. They are very responsive and timely with communication from afar. We always felt like they were giving us the best advice and never tried to sell us things we didn't need. We will be back in a few years! Highly recommend Dahl Honda no matter where you live! It's worth a drive to La Crosse!!
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July 2024 by Mot Nosnah
Salesman Chris just hung up on me. Said he is out. He has 500.00 of my dad's money but claims the deal is off due to lease time has expired.
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July 2024 by Josh Hurlburt
I worked with Isadore in sales. He as well as the dealership were very helpful and went above and beyond for me. They were transparent and accommodating to my busy schedule.
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July 2024 by Scott Baryenbruch
Bought a 2024 HRV from Dahl recently and the experience was perfect. Melissa, Jamie, and Jake were extremely fast answering questions, thorough with describing options, and very easy on day of delivery. I’ve bought a bunch of new vehicles over the years and this is the single best car buying experience I have had.
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June 2024 by Samara Marie
Excellent service! Super friendly people!!
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June 2024 by Logan Carmichael
I went in for a simple oil change and tire rotation. I also asked if I could have a squealing noise examined. Mid-way through my visit it was brought to my attention that several fluids were low including transmission, brake, and rear differential fluids. I found this odd as the vehicle had been purchased from the same dealer only a year prior. On top of this, the vehicle has roughly 45,000 miles on it. So, I’m not sure how all these fluids were all low at once. It was also stated that a reason for the squeal could be because of the rear differential fluid being low. So, I went ahead and had all the fluids done on top of the oil change and tire rotation done. However, I’m still hearing a squealing sound when applying the brakes, so I’m questioning if they even took the time to look at the squealing or just decided that low fluids was sufficient enough for an answer to charge more for the service. So, I paid extra money believing it would help solve the issue, but it was for nothing. Heavily disappointed especially from a dealer that claims to have an outstanding reputation in the community.
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June 2024 by Kelly Kaebisch
Scheduled service and have yet to hear from a human. I left phone messages and tried the chat feature, and I am convinced not one human works there.
I just happen to be in between LaCrosse and Madison. Guess Madison it is.
I'm new to a honda, and I sure hope all the service departments aren't this ridiculous.
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March 2024 by Chris Holst
Title: Mixed Experiences at Dahl Honda in Onalaska, WI: A Customer's Perspective
I recently had an encounter with Dahl Honda in Onalaska, WI, that left me with mixed feelings. My journey began with the initial scheduling of a service appointment for my 2021 Honda Passport. The services required included an oil change, recall services, troubleshooting auto headlights, and addressing an issue with the windshield cleaner motor. Interestingly, upon scheduling the appointment over the phone, I was informed that I would receive a callback to confirm, which I found unusual since I believed the appointment was already set. Unfortunately, the callback never came, prompting me to follow up days later. During this follow-up, I discovered my appointment was not on the schedule. The representative quickly scheduled me for Monday, February 26th, at 7:30 am, requiring me to reiterate all the services needed.
Upon arrival at the dealership at the appointed time, I found the customer service experience to be lacking. No one greeted me as I parked, compelling me to enter the building in search of assistance. Inside, I encountered staff members who seemed indifferent to my presence, a situation that did not align with my expectations for customer service. Thankfully, Taryn Krueger, a sales advisor, offered the assistance I sought, efficiently processing my service request and setting a positive tone for the day.
Later, I received a call from Damian Lavoy, who presented additional service recommendations for my vehicle. Agreeing to a transmission fluid service quoted at $203.26 (parts and labor included), I was taken aback at pickup by a significantly higher bill of $516.23. Upon inquiry, a review of the bill revealed a discrepancy where the transmission service was charged at $345.08, exceeding the initial quote. Despite the initial oversight, the staff addressed the issue amicably, refunding the overcharged amount.
An additional point of contention was the lack of a complimentary car wash, a service I had anticipated. Although a minor detail, it highlighted an area for improvement in customer service practices, suggesting that consistent gestures of customer appreciation, such as car washes, could enhance the overall service experience.
A notable attempt to gauge my service experience came from Abby at Dahl Honda, who informed me via text about an impending email survey. When the survey failed to arrive, and I inquired about it, Abby revealed that due to my preferences against email communications, I was ineligible to receive the survey. My request for a text link to the survey went unanswered, prompting me to share my experience through a Google review instead.
Reflecting on my experience, it's clear that while Dahl Honda demonstrated a willingness to correct errors and address concerns, there remains significant room for improvement in communication, customer engagement, and service consistency. This review, born out of an unfulfilled opportunity to provide direct feedback through their survey, serves as a constructive critique aimed at fostering better customer relations and service excellence at Dahl Honda.
Thank you for reading!
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March 2024 by Mike Hunt
They mark up cars. Typical stealership.
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March 2024 by Ken Nash
We had an excellent experience with our CR-V service. The car was finished earlier than the estimated time. We enjoyed our shuttle ride. The cost was less than we expected.
Also, we can recommend Ben in sales.
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February 2024 by angelina mainu
After working for weeks with Christian(Sales), On Saturday I showed up to the dealership with the Dealer Funding Request/Signed Purchase Agreement form. I also provided my cosigner’s Driver’s License, insurance policy and everything request of prior to the appointment. Upon arrival to the dealership, a gentlemen names Jake from Finance came with a folder and stated, my cosigner needs to be present to sign for the title and other documents because a wet signature is needed. He said there’s an option for a 7 day turn around, however with my co-signer in another county at the time it wouldn’t be possible. He then presented the only other option I had was to finance with HONDA only. I was shocked due to the force on demand of the request. I stated I would need a few moments and he again brought up financing with Honda would be easy and he could get me about the same rate offered through USAA. I again stated I would need a few minutes. I called USAA and they shared it is not required for my the co-signer to be present and they require only one applicant present to sign. I took the pone to Jake(finance guy) and had him talk with USAA to clarify. USAA tried to clarify and Jake abruptly again stated “that’s a Wisconsin Law… both people on the loan have to be here to sign for the title.”. USAA stated they have never heard of this again.
Jake then again forcibly stating I could just run your credit and we would have a quick answer and then you wouldn’t need your co-signer to sign. I at the point felt pushed to a corner and said okay just do it. He then ran it and stated he is finishing up with a customer and would be with me after. I went back to the lobby and waited and waited.
Christian then shared it would take a while or the credit to come back. I shared I had other errands to complete and if it was okay if they can give me a call once completed. He said that’s not a problem. I then called my last purchasing dealer and asked if the issue is with Honda or what the requirements were when pushing my rogue with my dad out of stated. Nissan shared no we then and/or title therefore, I would only need to be present to sign. I called Honda again and spoke with another sales gentlemen who stated will give the information to Christian. Christian called back and stated he would talk to his manger and get back to be. He called back and shared Jake stated they would now need a statement from USAA stating my co-signer did not need to be present or for me to sign the title. I shared again even though Wisconsin law is only one party needs to be present to sign the title since we did an OR not AND with the Nissan Rogue? He stated yes that would be the only option at this point. I asked if I can speak to the manager. He stated the manager is currently busy but would follow back up with me. Next thing I know its past 4 they closed and no one called me. So I called back and Christian shared nothing has changes and I would need the statement form USAA or loan with Honda. I stated nope I will take my business elsewhere. He shared “yeah you go ahead and do what you have to do”.
They provided un-truthful and I believe discriminated because the reason provided was that it was a state law and then to find out it wasn’t they still refused to service me although I had a loan approved and has all paperwork ready to go. Every other customer there that’s was of “white” ethnicity was being serviced as I sat there and was not communicated with about anything. Then to top of all they still had my Nissan rogue. They are now stating they wont buy the vehicle and they wish to not do business with me at this time as if I did something wrong.
