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August 2023 by Dawn Grable
Just when you think that your possessions and the items you have been saving. Having 3 children and 2 grand babies, I am the keeper of important baby items. Of course something goes wrong.A random drunk decided to kick my units door in so bad. Bent the track and bent the door in multiple spots. He threatened me. His dogs (pit bull and german shepard)were chasing my puppy(chihuahua). I called and made a police report with Winona Law Enforcement (storage unit is in Winona, Minnesota) and I called Edward's Mini storage company to report what happened. Had to leave a message. NO ONE contacted me. I finally called to find out if there was a different unit at a different spot. Was told the replacement door wasn't ordered yet and that they had NO units left at all. Pretty sure they have different locations. And none.This woman then tells me I have two options:1) Move all my things out.OR2) Leave my storage unit unlocked and possibly have all my possessions stolen.It's obviously dangerous there. It has who-knows what going on. There other units by mine that were on fire. Wowzers! I am suprised this hasn't happened sooner.Don't rent from them!!! Not safe!!
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August 2023 by Anna Zickert
Terrible customer service. After ending my lease and giving written 2 week notice via email with forwarding address for deposit return, a month passed with no deposit return, I called and was told they had an issue with multiple people not receiving theirs, that it was the post offices fault, and to wait a few more weeks, so I waited another month, then called again to be told by sarah that she never got my email with new address, and tried to imply I must not have sent it, yet when i offered to resend it she declined. Told me to check with post office about my mail forwarding, and if they don't have my deposit, I will be getting charged for the cancelation of the first check that was issued. My response was, for something that wasn't my fault? To which she said, well it's not our fault either. I checked with post office and they stated my mail forwarding was working just fine and that if they sent it to my old address I surely would have received it. So I relayed that message to sarah, who told me she would check if it was returned to the office and call me back. Another week passed with no call from sarah, so I called back, spoke to someone else who again was 100% unapologetic for the situation, and said she'd tell sarah about it. Sarah called back to say she never found it and I should check the post office AGAIN, to which I replied I would prefer you just resend the check and charge me the fee if that's really how you guys do business. Sure enough, 3 months after I should have received my deposit, I got a check for literally half of my deosit. They charged me $40 for the check being "lost in the mail" Beginning to end, offensive interaction, and the office staff made it clear that they could not care any less.
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June 2023 by greg copper
Very prompt service My OH door came off the track so I called them to tell them about it. I talked to Jackie and she had it looked at within ann hour or so. They had to get a part for it but said they will lock it and put a tarp on to cover the hole in case it rains. Part came in and was fixed right away.
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January 2023 by Andrea Hanson
Very nice place wish I had had a larger unit because then I'd not had to change companies .. the ladies in his office were always nice and very helpful
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May 2022 by Dan C
Called about storage security deposit and was told “I see the check printed and will be mailed out.” 3 weeks later was told “because you moved out on the 3rd you owe for the entire month”. Why lie the first time? Your email states my vacate date was on the 3rd, not the end of the month.
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February 2022 by Richard A.
I rented a UHAUL 5x8 trailer out of state and dropped it off at Edwards Mini Storage. Easy to find, and there is a check-in lane. After giving name and such, I was instructed to unhitch the trailer from my vehicle. What? So I got out of the car and started the procedure while the attendant watched. I then mentioned the door was very stubborn to open and close...."yeah I noticed that too....I'll have to put some WD-40 on it." What, again? Wow, these people really go out of their way on taking drop-offs.
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December 2021 by DKzAcronym
Ok place. Prices vary from location to location where you store you stuff.
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October 2021 by Ashley Wren (Kuken)
Owner is a nutcase! Try another company
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July 2021 by lawrence melde
Really nice storage! Very clean and reasonably priced!
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April 2021 by brian bakker
Decent storage facility
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January 2021 by Jada Zahrte
Great storage sheds and rentals! The staff are always so nice and they are very helpful. I would definitely recommend them to anyone looking for a good landlord.
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January 2021 by John Lathan
I think they should better secure they units.
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November 2020 by Kristle Sveen
I have always had a good experience with Edwards. I would recommend them to someone in need of storage.
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November 2020 by Jason Krautkramer
Office staff has zero customer service skills. Simply not nice in anyway.
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October 2020 by Elizabeth S.
I’ve been renting from them since May and have had nothing but issues with them. They lost their half of my contract for one of my two units, spoke AT me very rudely about being late on a payment when it was because you can’t pay rent on the unit without a contract even though I tried several times to make said payment, which caused me to have to make copies of my contract to send to them for proof so I could finally catch up on my rent, and my belongings are being subjected to rodents chewing everything up, rodent droppings and the stench of their urine absorbing into everything. And the first 3 feet inside the door is unusable due to water splashing up from the ground and getting under the doors. I don’t recommend them.... Read More
