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November 2023 by Sara Ann
Had nothing but issues at this location. From pick up to drop off, I was given different rates, Elizabeth at the front desk was rude in person and over the phone. I had to call customer service from another agent to get properly assisted and credits and promised rate. Poor customer service, bullying, unprofessional appearance at front desk and extra false charges. Make sure they inspect your car while your there when you return it.
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October 2023 by Derrick Richardson
Overall experience was superb from customer service ? to the quality & performance of the rental car, thanks ?!
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August 2023 by Sheri Kobel
Great price, Great service. The vehicle was in excellent shape!
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July 2023 by Eric Matz
Want to write this review for the customer service at this location more specifically. They are extremely helpful and actually care. Much better than all other rental locations I have had. If you need a car just go here.
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June 2023 by Nathan Hahn
I have rented from this location for many years at this point. The core staff has always treated me respectfully, honestly and friendly as we’ve worked though rental adjustments, rate/vehicle options and many other aspects.We’ve had many laughs through the years because of the comfort and respect we share mutual after all this time. They always, since my first rental, have seemed to have my best interests in mind.I RARELY ever write reviews (think this is my 3rd one ever) but my acquaintances here at the LSE Airport Budget/Avis deserve the rightful shoutout on how well they run there operations with care and attentiveness.There is no other competing rental car company in the region I’d choose in place of this one. They are top notch and deserve your ongoing business as well!
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June 2023 by Crystal McGreck
We rented a vehicle from La Crosse Reginal Airport. Mae Ann is fantastic!! She was super helpful, super accommodating, kind, knowledgeable, and very personable. You can tell that she takes great pride in the job and also the BEST care of her customers! If I had to rent a vehicle again, I certainly would rent from here just because of her A+ customer service! The vehicle was great and everything went very smooth and quick! Top notch!
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May 2023 by Wendy Ann Conlin
They gave a beautiful car with an upgrade. The girls were helpful and friendly.
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April 2023 by Gemma Prestby
The customer service from a women named Elizabeth was horrible. I was mistreated and called inappropriate words from this women. It was very inappropriate and disrespectful.
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October 2022 by B B
Easy to set up rental. Car was newer, clean and comfortable. Lady working at pick up location was WONDERFUL.
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September 2022 by Charlie Zhang
Shout out to appreciate the lady helped us on 8/19/22. One of our rental cars broke down, we drove to this place for replacement. She helped us to get the replacement and called the roadside assistance to get ticket number for us. Even the time passed 10pm which the office supposed close. Big help from her.
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August 2022 by Daniel Elliott
The pricing at the Lacrosse Airport was far and away the best deal I could find on a longer rental. The car was amazing - comfortable, plenty of space for the 6 of us, and very luxurious. The staff were super helpful and friendly. They even worked, at their own suggestion, to see if they could save me more money!
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August 2022 by Kendall Messina
I just got charged after I returned the car 3gls of fuel 36 dollars .Vehicle was full provided gas receipt and gas display. Received a picture that showed vehicle drove over 3 miles after I returned. First vehicle received smell like cat inside.
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September 2021 by WiththeLion oftheTribeofJudah
Was refused a vehicle at first even though I had a confirmation # from booking online! But was hesitantly accommodated once I mentioned that I’d like to speak to the manager…Employees called me four days after I had dropped off vehicle (>24hr rental) and asked ME if I had returned it, and said they just wanted to make sure… It was on their lot…I was then charged a total of $172. Corporate (Avis) said I was overcharged for a gas refuel charge and said I’d be refunded for that.
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September 2021 by Casey Remke
The worst customer service EVER! I don't recommend anyone using Budget. After 7 phone calls/ 90 minutes on the phone with there "customer service or reservations people" our issues were not resolved. We were hung up on twice. They said call back after you return the rental. WHAT? We paid in full ahead of time to have the extras we wanted. We didn't get either of them for the whole week we rented! Waste of time& money! Save yourself the hassle!
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August 2021 by Dawn R
Rented a car online and they called me on the morning of my trip to tell me they didn't have any cars available. Their website was allowing rentals without the vehicles in stock. Were apologetic but did me no good. Had to try another rental service and the same thing happened with them. Luckily, I was able to use my son's car in the end, but otherwise I would have missed seeing my sister who was in Green Bay from Sacramento for only a short time. Very disappointed in the service.