Kohler Co. is recognized for its exceptional customer service and high-quality products. Many customers appreciate the company’s responsiveness and willingness to support their lifetime warranties. Even after years of use, Kohler stands behind its faucets, offering replacements and covering parts without any hassle. Customers have reported prompt shipping of replacement items, with some receiving parts or entire faucets overnight. While some users have experienced issues like restricted water flow or defective parts, the overall feedback highlights Kohler's commitment to resolving these concerns efficiently. Customers feel valued, as representatives are friendly, professional, and attentive to their needs. The company’s customer service is frequently praised, with some even rating it above a perfect score for the way they handle issues. Despite occasional product challenges, Kohler’s dedication to customer satisfaction encourages loyalty, making it a preferred choice for many homeowners seeking reliable plumbing fixtures. Overall, Kohler Co. is seen as a trustworthy brand that combines quality products with outstanding service after the sale.
I had the pleasure of working with Sharla in customer service today. I had a problem with a bathroom faucet that is 19 years old. Fast forward. She analyzed and came up with a solution to situation. Sharla is the consummate professional and I am so grateful to her and the Kohler Company for standing behind their products... read full comment
February 2024
A highly regarded company with a customer service component that needs improvement!
September 2023
They were so professional and very lovely to work with. They really listened and took time to meet my needs. Very quality products and people!
