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May 2023 by Madison K.
Maybe it's influenced by how awful the Melrose Park, Illinois store was... but this Sam's club was a joy. Everyone was nice and helpful. I can't quite give Sam's Club in general five stars. They don't have much in the way of gluten-free, the cinnamon rolls were yummy but sadly a bit stale, and it still overall feels like Costco's dim cousin... but I liked the people here so much and the Walmart next door was convenient for the rest of our needs. This place would not be a 5/5 if not for the staff. Tips: look for marked down items on top of the piles and check the scan and go table at the front.
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March 2023 by Evans Chihota
Ma'am Gracie Maverickis an outstanding manager to work with. She is a skilled listener and negotiator, with very in-depth knowledge of Crypto, and Forex trading. She's very friendly and honest and also a trade expert I start with a minimum of $600 to my greatest surprise I earn $6,750 after 7 days. Wow, thanks, Ma'am Gracie I will continue to share your good work! if you're interested in investing you can reach her Via
WhatsApp: +16692455206
E-mail:
[email protected]
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January 2023 by Angel Galarza
I ordered a 6pk of Similac. I go to pick it up and they give me one can of Similac. Talked to a few people there and showed them the screenshot and the order number and told me to call customer care. called customer care about the order and they turn around and tell me it's the stores responsibility. so if you order something and have an online pickup, and they don't feel like you should get what you ordered, then Kenosha Sam's Club is your place. they will Bait and Switch you into coming to their store. we are short 5 cans of Similac. I expect them to fulfill the order. their cowardly way of getting out of it is a refund. Bait and Switch is an illegal business operation. Avoid this store or avoid Sam's Club in general. Costco is much better at Customer Service.
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December 2022 by Ms V.
James from the tire department saved the day! My mother in law is handicap and she called me to tell me her tires were really low and if I could help. I thought "easy peasy." ...NOT SO MUCH!! I drove to 4 different gas stations and ALL of the air compressor machines were out of order. The last place I stopped was the Kwik Trip right near the Sams Club on Brumback. OUT OF ORDER... I was upset cold and out of options. I was getting nervous as 3 of the tires were dangerously low and I had driven from the south side of town already to the Northside. As I was driving I thought SAMS CLUB! We have purchased all of our tires from there maybe they could help! I needed to stop and purchase a few items anyway I thought, I will give it a try. I did not have an appointment. I was greeted by James in your tire center. I explained my situation and WITHOUT hesitation he agreed to help. I offered to pay he said "I will do it for free"... When I tried to pay him he refused payment and said he would get fired if he took my money. With tears in my eyes I thanked him. Simple acts of kindness does not happen every day. He did not have to help me but he did WITHOUT HESITATION. This is something that I will always remember. A little help goes a long way and makes such a big impact. I asked the store manager what was the best way to make the most impact for JAMES from tires to be recognized and she mentioned a review! Here is my story and hats off to James for going ABOVE and BEYOND! I will always refer friends and family to SAMS CLUB fir their tire needs. Thanks again, I am forever grateful for your help!
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August 2022 by Philip W.
I attempted to order Breta filters online but the application locked up and said "Please check your shipping address." I ultimately got a customer service representative who had a poor command of the English language. Who hung up on me. After numerous attempts I called the Kenosha Sam's club and was told to purchase the product at the store. I ask the store manager where I could find the product and she shrugged her shoulders and told me to look in the isle where the light bulbs were. I couldn't find them on that isle then insisted she help me find the filters. She then looked on a computer device and told me "We no longer handle Brita filters." In the mean time I attempted to use the "Check your purchase out using your cell phone and save waiting in line application for some gift card specials. The application wouldn't permit a purchase and the store manager told me "The application won't work on store gift cards." While at the check out counter the clerk said "Do you know you can use your cell phone to purchase these gift cards?" My life will be so much simpler now that I don't have a Sam's Club membership. I cut up my Sam's Club card this morning and ordered the filters from Amazon. (It took me five minutes. In comparison to the almost four hours it took me to not receive any results from Sam's Club).
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March 2022 by Debra Benson
I love shopping at Sam’s the employees r so helpful and nice!
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February 2022 by Juan R.
I was denied basic essential purchase yes! water & food yesterday. Tried purchasing water and 1 rotisserie chicken. My wife is the main card holder and since she wasn't with me I was denied food purchase. Who's to say she didn't feel well and she sent me instead. I get it for other purchases but food and water, really who does that? Terrible service from cashier. Borderline discrimination.
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February 2022 by Katrina R.
was In to order a birthday cake for my child and witnessed the cake decorator eating frosting from the icing bag that she was icing the cake with! She had no gloves on as well. This is absolutely disgusting to see. I will not be getting any cakes from this club so gross!
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December 2021 by Kenneth Jones
truck delivery in an out .25 minutes.. love it
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May 2021 by Kandace Marie Moutrey
Horrible store and terrible management
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February 2021 by Chris N Steve Schneider
Great place to shop, spacious aisles and every department has a wonderful selection of items for everyone
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February 2021 by Lisa Marie LaChapelle
I Love this Sam's Club. Clean and nice always
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January 2021 by Llanos Nata
I'm changing the grade I gave to this store in the past from 5 to 1 because I felt disappointed today, after discover that the store I thought was taking best care of its clients with the face mask use, social distancing and even disinfecting common superfices, it's not doing it any more. The store allows clients to be on the store without mask and buy stuff. No consequences, nobody tells nothing. Are you aware that allows people be without mask could affect other clients hea
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December 2020 by Gary E.
Staff will not let you in without a membership card but sadly - you can come on in and shop for hours without a mask, no questions asked. This is patently irresponsible.
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April 2020 by Jill Andrews
Use the scan and go App, it’s faster, and you’ll have a running total of how much your spending, the only line will be the one on your way out the door when they scan the QR code, and you are done, I like to scan as I put it in the cart, that way when I reach my budget I know to finish and pay.
