-
November 2023 by Awesum Annie
Pretty flowers! Lovely store, everything's in its right place, brightly lit, a lot of employees working, asking if we needed help. Definitely a happy place/store to work/shop at
-
November 2023 by George Follensbee
Please consider your return policy. I would believe I am not that much different than the average guy where I pickup a few more things than I need and then find out I need something else. I brought some 3/4 black pipe fittings back just so I could get a store credit. Still in wrapper still in the small Ace Hardware bag. I was advised too bad . Not within 30 days and no receipt. I was going to go directly back to plumbing to get the other pc’s I needed so I just asked for store credit thinking no big deal. In a little haste I advised the clerk I will go to Menards to get what I then if I can’t return these. She advised Good for you. Not exactly the friendly corner store policy.
-
November 2023 by Emily Faber
Easy to find what I need everytime I shop here. Staff is helpful with any questions I may have and prices are reasonable. They also carry a great variety of tools. Would recommend to anyone who is looking for quality tools and service.
-
November 2023 by Smokeys Wonders
Excellent service from the team. Im from out of state and would go back again. They went out of their way to size and locate a specific nut and bolt for me so I could mount a wheel on a fence. For my mother in law to be!
-
September 2023 by Robin R
This is a great traditional hardware store! If you need two screws, you can buy two screws and they have every single size and painted head screw you could want! The employees are helpful and friendly. I recommend Prairie Side Ace Hardware!
-
September 2023 by Scott Seip
New store location. Everything spotless. First time in this store. Found what I was looking for without any help (wasn't asked). Fast and friendly check out.
-
August 2023 by WI Biker
This place is the definition of a 3 star review in my experiences that I have had the past couple of years. There are times that I have been blown away by the service I received and then there have been experiences that kept me from going for a while.Good experienceI wasn't quite sure what I was looking for and didn't describe it very well but ended up walking out with exactly what I needed for my project. She listened really well and not only understood what I needed but very patient with me walking in different places showing me different optionsNot so great experienceWent to the store to get a shovel and took one to the register. There were multiples of this type of shovel in the rack but apparently the price didn't match what I ended up paying. Before I walked out I reviewed the receipt and told them I needed to return that one and get another one because I thought the price was lower. No problem yet, walked back and found another shovel that the price apparently matched up with but a manager would have to take care of the return. Enter the problem....I used a rewards member coupon when I bought the first shovel. The manager says that I already used the coupon so I couldn't use it again. I explained that the price didn't match to which I was told that I could return it but I couldn't use my coupon again. The manager said he would "eat" the $5 but was obviously very upset about it all & made it seem like it was my fault. I wouldn't say it was a bad experience because it ended up getting solved without a bunch of hassle, but it was enough to put me off for a while.Bottom line, this is a good store to go to if you want to shop small business (which I love) and go in to get what you need. The people there are knowledgeable from what I've seen & they give you some awesome service at times. Pretty much my go to store for all the basics when it comes to small stuff but if you need the bigger stuff you may have to go to Lowe's, Menards or Harbor Freight. I come here often so that I don't have to go to the huge stores only to get a couple of screws or something.
-
August 2023 by Jeff E.
This place is the definition of a 3 star review in my experiences that I have had the past couple of years. There are times that I have been blown away by the service I received and then there have been experiences that kept me from going for a while. Good experienceI wasn't quite sure what I was looking for and didn't describe it very well but ended up walking out with exactly what I needed for my project. She listened really well and not only understood what I needed but very patient with me walking in different places showing me different optionsNot so great experienceWent to the store to get a shovel and took one to the register. There were multiples of this type of shovel in the rack but apparently the price didn't match what I ended up paying. Before I walked out I reviewed the receipt and told them I needed to return that one and get another one because I thought the price was lower. No problem yet, walked back and found another shovel that the price apparently matched up with but a manager would have to take care of the return. Enter the problem....I used a rewards member coupon when I bought the first shovel. The manager says that I already used the coupon so I couldn't use it again. I explained that the price didn't match to which I was told that I could return it but I couldn't use my coupon again. The manager said he would "eat" the $5 but was obviously very upset about it all & made it seem like it was my fault. I wouldn't say it was a bad experience because it ended up getting solved without a bunch of hassle, but it was enough to put me off for a while.Bottom line, this is a good store to go to if you want to shop small business (which I love) and go in to get what you need. The people there are knowledgeable from what I've seen & they give you some awesome service at times. Pretty much my go to store for all the basics when it comes to small stuff but if you need the bigger stuff you may have to go to Lowe's, Menards or Harbor Freight. I come here often so that I don't have to go to the huge stores only to get a couple of screws or something.
-
July 2023 by Deborah King
Thank you , Kurt and Kyle. I was trying to attach the stand to my Samsung tv. No screws were included. These guys not only spent a lot of time finding just the right fasteners needed, they offered to secure the stand to the tv for me. They went above and beyond.
-
July 2023 by Daniel Zoromskis
I had a return and an exchange and no problem they were very nice about everything I would shop there again and again and again screw menards
-
July 2023 by Jim Jacobsen (jamez1970)
Always love Ace hardware. They have the hard to find fasteners which really helps out in projects
-
June 2023 by Brandi Nichols
This store is newer and is much bigger than the last location. They have a ton of stuff and the staff is always ready to help you find what you need.
-
June 2023 by Al G.
Very helpful folks and know what they sell. Good selection and well stocked. Very friendly!
-
May 2023 by Brian C.
In a word, garbage. This is the worst experience I've had in an Ace hardware, maybe in a retail store in general. I was gifted an air nail roofing gun and am finally getting around to using it. I stopped into this location to get roofing nails and framing nails. After searching on my own for some time, I ran across an employee (working with another customer) and explained what I needed. They didn't have the framing nails to fit the gun I purchased from them but as I'm asking the employee whether another brand of framing nails would work, he literally walks away to assist someone outside without answering my question. To add insult to injury, a second employee comes into the area where I'm standing dumbfounded, so I explain what I need to him. I tell him the other guy just walked away from me and without an apology or any recognition of the poor service I've received thus far, he rudely asks what can I do for you. It's quite obvious that these people are racist trash. I will never step foot in this store again.
-
May 2023 by Jennifer Hehn
Great local hardware store! Sometimes you just need a part, a key made, some paint, etc, and the thought of walking into a giant hardware store to search endlessly with no help in sight will make you throw your hands in the air and forget the whole damn thing. Ace is big enough yet small enough to find the basics that you need AND there is ALWAYS staff around to help you find it. Can you get it cheaper at a big box store or online? Probably. But Ace is typically less stress and friendlier. Bonus!! Bring your dog! They love fur babies and have treats and bellie rubs ready and waiting!
