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August 2024 by Carson Wobeter
Talk to Alex, never bought a truck several hours away, very honest, upfront, great dealership to work with, worked great getting my truck shipped hours away aswell, highly recommend ??
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August 2024 by Ed Rose
Found a Canyon that we really liked. Salesperson was great. Made a quick run to see a comparable Colorado. Drove back and the Canyon was gone. Called to see where and it was lost or sold. So bought the other one.
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August 2024 by Mark Beyer
Steer clear of this dealership. After agreeing on a price, went in the next day with a cashier's check from local bank and they asked for my SSN. As I was sitting at salesman desk, could see him filling out a credit application for me. Warning, be careful. Still not sure of what I bought?
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August 2024 by Lindsay Ebbert
Juan is an amazing human! He goes out of his way to make you feel like part of the Palmen family. This is the 4th car I have leased with him and I won’t go to anyone else as long as he works there!
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August 2024 by Richard Bre.
They take great care of me here. The service department is outstanding! Jason is the one I see, but they are all great!
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August 2024 by Amy R. F
Bought a 2024 gmc. My sales Man Bil was great. He did everything to find me what I was looking for. Bil Richardson made sure I was happy with the new vehicle I had and helped explain and answer all my questions. Thank you for everything.
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August 2024 by Fred Brown
Very friendly staff and crew!
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August 2024 by Marian Johnston
I had the oil changed in the Encore and it went very well. They rotated the tires too. Tim Hoffman is always great to work with.
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August 2024 by Robyn Rivlin
On June 20th I was in Kenosha when my car broke down. I had it towed to Palmen. I specifically told them that I tried to have it jumped and it wouldn’t and it was showing I had a bad sensor.
Upon writing up my paperwork Tim saw I lived in Highland Park and made a comment to the effect I have money based on where I live. Nothing to do with my car breaking
Also said the fan was continuing to run prior to it dying.
Day later I was told it was the battery. Between my daughter and myself we asked several times if everything was checked besides the battery which I felt was more to it. I was told a battery was put in and it works. Being that I’m a single woman what else was I too do but drive back up to Kenosha and get me car which cost hundreds of dollars.
Yesterday July 20th my car had the exact same thing happen. I turned car off, fan kept running which drained my battery again which needed to be towed again to dealer where I bought it,
This is so unacceptable that I now have no car, I work 2 jobs and unable to go to both.
If I told them there was a sensor warning, why was nothing else looked at?
So very disappointed I totally got ripped off and now have to spend god knows how much money again to fix my car
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August 2024 by Justine R
NEGATIVE STARS. BEYOND rude people that clearly don't know what they are doing. SCAM ARTISTS.
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August 2024 by Richard Buckholtz
Always get great service here!
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August 2024 by Exquisite creations
I’ve been getting my Buick serviced at Palmen Buick for 4 years now. Sadly after Jeff retired service has been terrible. The new guy Ben is a terrible guy. Lying to women and taking advantage of them. I had a battery replacement in 2020 and after I was forced to get my car serviced elsewhere, because I was told Buick didn’t have time to service my car. I spent 2000 at Waukegan tire to get shocks and springs. I haven’t had any other issues with my Buick other than the springs etc. whelp I got my Buick back and three days later my battery is bad and the AAA guy seen a broken piece on the cover of my battery he suspect my battery was removed and replaced. I called Buick and spoke with Ben asking him is there a way to verify if that’s the battery I bought from them as I have the receipt with item number. He basically wanted to rush me off the phone and said Aldeco Batteries are only sold by GM as if I were a complete fool. After that response I will never get service at this location again.
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August 2024 by james raskin
It seems they're impossible to reach... You go around and around ,please hold,please hold... Every now and again that's almost normal but it's almost everytime .getting a service department can be impossible at times and isn't that where they make the money??... And parts department although helpful for sure when you get someone that's the trick .
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August 2024 by Joanne Charon
Once again, Dan Salsibury and Paul Huff were amazing to work with and helped our car buying experience go smoothly.
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July 2024 by Katie Renzoni
Larry was the best car salesman I’ve ever had!! He put us first during our car buying process and was the most honest, down to earth salesman. He did the best he could to get us the best deal and we walked out with a beautiful 2021 GMC Terrain. Thank you, Larry! We will be back!!
