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April 2024 by William Bischof
My BMW had a problem with the cooling system on the way back from Chicago returning to Delafield. The car was overheating so I tried filling the radiator with water to get home but water was pouring out underneath. Impossible to get towed on Saturday night so got a ride back to Delafield and returned Sunday after arranging for someone to tow me. Took a chance, after looking on the internet on International, and am I am really glad I did. Left the car on Sunday and contacted and dealt with Merrick, I believe the service manager, on Monday. After explaining what had happened, he did a preliminary inspection and called back explaining what the had found and needed permission to remove the front manifold to get at the problem. He called me later that day to explain that they had found the problem and that the part was on backorder so the job couldn't be completed until Wednesday. He called on Wednesday as promised to explain everything they had done, that they had been testing the vehicle and it would be ready that afternoon.
Merrick did an excellent job of keeping me informed throughout the whole repair. He kept me informed thru every step of the process and well as give me accurate estimates of the work they were doing and what the cost would be. He gladly answered every question I had and put me at ease about the repair. His prices were the same as the local BMW repair shop I use in Delafield and way below what the closest dealer in Milwaukee would have charged. I was very impressed with the professionalism of the whole operation. I would certainly recommend them to anyone in need of an emergency repair. Even tho I have never used them for routine service, they are good enough that I would consider driving all the way there to have my cars serviced.
Great job Merrick.
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April 2023 by DAMARCUS BELL
Worked on my Audi Q5 same day w/o an appointment. Staff was welcoming & friendly. I now have a new service center for my Audi. Thanks again ??
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January 2022 by Brandy Augustine
Merlin (I hope I'm spelling it right) is sooooo nice and helpful when you have a quick question about your car. He explained it so that even I could understand what I needed to do! Thank you!!!
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September 2021 by Joshua Laviolette
Went in for service. Absurd hourly rate (something like $130 an hour), and they misdiagnosed a loose ground wire as an alternator fault.
Don't bother.
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June 2021 by Mark Strickland
Awesome dealer, manager Walter was super easy to work with, quick financing and smooth sale through-and-through. Would highly reccomend to those with a more distinguished taste for European motoring excellence.
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April 2021 by Mike N.
We bought a low mileage 2006 BMW convertible sight unseen which they delivered to us. Was a leap of faith of course since I hadn't seen it in person. Buying process was reasonably easy, not a negotiation type of dealer. That is fine with me, I just expect the car to need nothing when I buy it. Unfortunately that was not the case even though I was told it was all set mechanically.I have owned many BMWs, especially older ones, so I'm familiar with their needs and expected certain things to be done proactively. I didn't expect it to need brakes, tires be very under inflated, air and cabin filter were filthy and one of the wheels was stuck on the car, telling me it could not have been inspected very well since the wheels need to come off to do that.I tried 3 times to reach out to them to talk about it. They ignored my emails each time. Even sent to two different emails: one for the salesperson Walter, other to dealer email.Totally understand this is a 15 year old used car, but the price we paid was for a car ready and safe to drive. This was neither. Did the work myself and parts alone cost me $500.Shame, we buy a lot of cars and we were hoping we found a place to come back to.
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April 2021 by Josh Laviolette
Went in for service. Absurd hourly rate (something like $130 an hour), and they misdiagnosed a loose ground wire as an alternator fault.Don't bother.
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September 2020 by VISION
They have a great list of very high end vehicles but they want to lock you into their dealership for a purchase like a real estate agent. They seemed to be more willing to help me depending on the level of vehicle I wanted. But in fairness this place is only for very serious, high end buyers.
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August 2020 by Sean Bellinger
Good to know that we have a European auto repair in Kenosha. Saves significant travel.
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May 2020 by VEE S
They have a great list of very high end vehicles but they want to lock you into their dealership for a purchase like a real estate agent. They seemed to be more willing to help me depending on the level of vehicle I wanted. But in fairness this place is only for very serious, high end buyers.
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July 2019 by Ryan Manning
Walter and the folks at this establishment were a pleasure to work with.
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June 2019 by Mr. Wookie
Good to deal with. Not a sketchy used car dealer. Lee took care of an issue I had with the fuel door which I found the day after I had purchased a my Audi Q7. They could have said that it was no longer their problem but they stood behind the cars they sell to make it right.
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January 2019 by Brian S.
This company worked with me every step of the way. Chad was there to answer any question, quick and informative. Had the car shipped to California and he helped with that as well. Would recommend to family and friends.
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September 2018 by tookiedew
I just want to say upfront about myself first, I am not a big review or yelp kind of guy. I will only leave a review usually if I can develop a good connection with the person I am doing business with. With that said, I wanted to leave a review on Car Gurus... but would not let me. I saw this dealer getting good reviews on Car Gurus and other car websites. Not sure why Google isn't getting the same type of praise but I am here to do it.
I give 5 stars because they are nice and not pushy
Tim is great, very compassionate and fair when selling cars. Merik the lead mechanic for their auto sports and imports service branch/company is knowledgeable and patient with ensuring your satisfaction of service performed.
I love my modded red 135i. That's right modded... not the best idea to buy a car like that. But the car is solid and they are a honest luxury European import used car dealer. I would do business with them again.
Shawn
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June 2018 by larosa jones
The service was great , no long wait .very satisfied with the work completed.