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March 2023 by Arin Strof
Very disrespectful. We were planning our kitchen reno. And were looking for quotes on cabinets and countertops. We set up an appointment for a free quote. We were told by the young lady there to get some measurements and the overall layout we wanted. I drew up some plans and took them to the appointment. When we arrived we were largely disregarded by the staff. Finally we were helped. She asked us some questions and showed us a dorr design. Promptly she told us measuring would cost 350 and we would have to pay that before q quote. Long story short. We got our cabinets and countertops elsewhere.
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December 2021 by Colette Algiers
Tackling our main bath renovation was a daunting task to begin with and just a few days of searching for finishes online left us uncertain about next steps. I called Gerhard’s to check on a specific product’s lead time and was connected with Cecily. She was incredibly helpful, cheerful, and generally delightful on the phone and went above and beyond to help us identify what we needed. We stopped in on a whim while running errands later that day and were so lucky Cecily was available to sit down with us. She spent over an hour researching, digging, and piecing together a custom order that fit our needs and project perfectly. There were so many aspects that we didn’t even think of and so many problems that she solved for us. Her expertise was invaluable and saved us so much time and money. Cecily was thorough, honest, and so easy to work with. We had a few follow ups with her to source additional product and she continued to be our greatest resource throughout the renovation. I will certainly be recommending Gerhard’s to friends and family and insist they work with Cecily. Truly the best in the business and a rare customer service gem.
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October 2021 by Cindy Corbett
It was a pleasure working with Gerhard’s Kitchen & Bath. With Cecily’s expertise and excellent design skills we were able to achieve really great results with our kitchen project. She is very professional and goes above and beyond to to make our decisions easier to meet our goals. Cecily’s customer service is hard to find these days. We highly recommend Gerhard’s and Cecily for all you kitchen and bath needs.
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March 2021 by Heather Vieaux
Cecily did a great job helping us with our kitchen design! She was very knowledgeable, thorough and explained the process and expectations for installation. Highly recommend Cecily at the Kenosha store!
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December 2020 by Jim Bett
Great help and prices not bad
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November 2020 by Dawn Nahorniak
The customer service at the Kenosha location is extremely apathetic. We have attempted for three weeks to get a quote. Still haven’t received one despite having been told we would have one by now. It is the worst customer service I’ve seen in a very long time. Clearly don’t have time and don’t do anything to remotely try to provide good service.
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May 2020 by Janine Chiaverotti
We couldn't be more happy with our experience with Gerhard's Kitchen & Bath Store. We were in need of an Aristokraft cabinet to match what we currently have. Cecily, the associate, was so helpful and took the time to explain the ordering process. We finished the transaction via email and phone. Thank you!
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January 2020 by Theo Marshall
Cecily provided some of the best customer service I’ve had in a while. She went completely above and beyond to source a custom size SS kitchen sink for me, verify it was in inventory, coordinate logistics for me all in time to meet my project deadline. She was very knowledgeable, kind and super great energy. Thank you Cecily.
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August 2019 by Lynn Hostetler
Nice show room, and the girls were friendly, knowledgeable, and helpful !!
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May 2019 by Jennifer Cook
We had the pleasure of working with Cecily for our bathroom remodel this past spring. As novices to the whole process, going to a place like Gerhards was definitely the right move and we could not have been more pleased with the level of customer service given to us. The showroom was well stocked and it was really great to see the different items in person rather than just online and in boxes. Our sales associate, Cecily, worked with us on our selections and helped identify fixtures within both our price point as well as the timeline we were working within which was very helpful. She also helped gauge each of our styles and made recommendations for a happy medium. Communication was fantastic between their team and us from the point of our order until the end and we even received a nice follow up message from Cecily checking in a few months later on how things went. Overall very pleased with everything and would highly recommend visiting the Kenosha store for your bathroom or kitchen needs.
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August 2018 by Chris Gertmann
Customer service was excellent from Stephanie while my wife and I choose cabinets and countertops for our new home. She took the time to go over every last detail. We would recommend anybody who's looking for a professional to go see Stephanie at Gerhards. Thanks Again!
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April 2018 by John Newell
I found out a few years ago Gerhard's Kitchen and Bath is a great place to find replacements and updated Kohler fixtures and parts . Fantastic and knowledgeable is in store service. If you are looking to update an area in your house Gerhard's is the best place to start, it will save you time without all the run around.
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January 2018 by Love To All
I recently had countertops installed in my home. And, purchased some other products from this store in Kenosha. The experience was one of the absolute best I have experienced!! And, the products were perfect for my home. The moment I walked in the door I was greeted by the staff, who helped me throughout this daunting process. I was asked many questions about what I was looking for. Once I was heard, I was shown various examples of different countertop options. I was considering two of the many options and the lady working with me gave me and I couldn't decide. She gave me her professional opinion and helped me decide. I went with the option she suggested and I couldn't be happier!!!!!! Not only do they look absolutely amazing, but the ease of the experience will have me going back for the many other projects I want to complete in my home in the coming weeks/months. Would highly recommend this store to anyone! Thank you!!
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December 2017 by Lois Koel
Gerhards likes to game reviewing sites. Some reviews are written by sales staff! For example: Stephanie Schiesser is a showroom designer at the Kenosha store and she wrote. "Beautiful showroom, great selection of fixture options, cabinetry and experienced friendly staff!"
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December 2017 by Prishtina Zemaj
Great customer service right when you walk in. Employees listen to your needs and do their best to assist you on your project. Highly recommend!
