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March 2024 by nicole jenni
Horrible customer service they strip lug nuts and say you did them ans they done fix them you can see them in the shop stripping others also
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March 2024 by Cristian Mejia
Excellent service and kindness ?
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March 2024 by Michael Strube
Great service and done right the first time. Friendly service
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March 2024 by Stacy Lundy
We deal with Firestone on a weekly basis. Everyone is amazing to work with and so accommodating. A++
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March 2024 by Lexi Mcintyre
They were super nice and got my drivers side window fixed really quick!
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March 2024 by Hewitt
The manager Matt does not return calls, they also operate in a deceptive manner. Giving people a quote for what something will cost, then making them wait for days because you have to get a part specifically from the dealership and then upon payment they find out it is an extra $200. Any price changes should always be communicated BEFORE being done. I will never go back and I will tell everyone I know to never go there.Also, running tests on a vehicle and charging $130 just to say come back in 5 days so we can do it again doesn't sit well with people, especially after having to wait for over an hour just to be told come back.The ladies at the front have an attitude when on the phone and like to talk as if they are better than you.Horrible place to get a vehicle serviced and will always advocate for people to never go there.
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March 2024 by Melih Akkecili
Whatever you do, don't go to this establishment. They charged a total of $52.54 for a rear light replacement that cost $3.49. After the repair, one of my front headlights started malfunctioning, and they refused to take responsibility. If you care about your money and your car, avoid this shop. (Additional note: The New Jersey branch was truly excellent and very helpful.)
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March 2024 by Katina Smith
Great staff, great service!
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March 2024 by Vada Evans
Love this place. Always professional, caring, and accommodating. However, I'm still having issues with the Service Tire Monitor System light coming on. It appears that both drivers-side tires, the system is not registering the psi readings for front and rear tire after 30 minutes of highway driving.
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March 2024 by Chris Jones
The technician and front office person were excellent with their customer service. They were patient, and answered all my questions.
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March 2024 by Vickie Herzog
When I was told what needed to be done to my car, they were very kind and talked with my son who lives out of state. He wanted to assist me if possible. (Looking out for mom)They had no problem with that at all. And of course explained to me the findings as well. The whole staff is always very kind. I have been going there for years. I have purchased my tires there two times.(whole sets), I get my oil changes done there. If my low tire light comes on i go there for them to ckeck my tires. I trust the work done there. Wonderful experience every time.
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March 2024 by robert grazier
Everything was done on time for a fair price!
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January 2024 by S B
Definitely 5 starts Firestone Kenosha has taken couple of times care of my car they always did great job and the price was reasonable they took me even if was a short notice I completely trust them with taking care of my car I never had any problems and I'm grateful for always taking care of my car staff is very nice and friendly definitely would recommend Firestone Kenosha .
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January 2024 by Kai Zhao
too expensive, more than twice as expensive to get oil change compared to elsewhere, that's even with coupon (would've been 2.5x more expensive without coupon).
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January 2024 by Jennifer “Jenny” Hart
The staff and service were so nice, helpful, and accommodating. This was also the first time I made an appointment online and no one called to change it.
