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November 2023 by Corrine Gundrum
Great customer service!
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September 2023 by Kathleen Hansel
Love shopping here!
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August 2023 by Darcy Phiffer
The ladies are always so helpful! Great selection!!
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August 2023 by September Love
A bit prices but totally worth it.
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August 2023 by Lisa Tapp
They have nice clothes but to me they are still overpriced. Don't like some of the material used on the stretchy tops. It makes them too warm in this heat. I can find some nice things to wear.
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December 2022 by Jessie L
A bit prices but totally worth it.
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July 2022 by Amy Ann
Horrible customer service this morning. She was more worried about her phone or writing a note then helping her customers. No good morning, no thank you. All attitude.
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April 2022 by Shaina Rae
I went to shop for a new Bra or two. It was a Saturday afternoon. Prime shopping day/time. I walked into the store with my Best friend and the Vibe of the store was thick, heavy and negative. No one greeted us with a friendly “hello”. No one offered to help size me for a bra, it was the opposite. The dressing rooms were closed down. I asked if I could use it to try on a bra, and the woman said they were busy unpacking a shipment and didn’t have time to help me. I found two bras that fit by myself, and a new shirt. At check out, Michael was extremely unfriendly, didn’t say hello, didn’t smile, and didn’t say any positive words what so ever. Quite the opposite actually. It was a terrible shopping experience.
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April 2022 by Micaela Olsen
Oh my gosh. I went to lane Bryant with my mom today and we just had a horrible experience. The staff was rude and not helpful at all. I recently lost weight and needed some new bras so we asked for help in finding the right size. The first worker was no help at all. She seemed bothered and all she could say about the bras was what was written on the wall next to them. She couldn’t size me and seemed concerned that we asked her to. The other lady seemed like an angry bitter woman. I asked if we could use a dressing room ,as I’d never been here I was unaware that the rooms are unlocked, the woman looked at me like I was the stupidest person she’d ever met and told me to get a dressing room myself because they’re not locked. I’m never going back. What a terrible experience!
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April 2022 by Theresa Richmond
BELOW IS THE EMAIL I SENT TO LANE BRYANT CUSTOMER SERVICE REGARDING A RETURN THAT IS TAKING FOREVER TO BE PROCESSED:COME TO FIND OUT THE PERSON WHO TOOK MY CALL DIDN'T EVEN HANDLE THERE PART OF THE PROCESS IN HANDLING MY RETURN SLOWING DOWN AN ALREADY FRUSTRATING PROCESS:I WOULD LIKE TO KNOW HOW LONG IT TAKES TO GET A REFUND ON A RETURNED ORDER. I ACTUALLY TRIED TO CANCEL MY ORDER RIGHT AFTER I PLACED IT ONLINE BUT YOU SAID ORDERS CANNOT BE CANCELLED ONCE THEY ARE PLACED BECAUSE YOU START THE SHIPMENT PROCESS IMMEDIATELY, WHICH IN MY OPINION YOUR SHIPPING IS NOT FAST AT ALL!! BETTER CUSTOMER SERVICE WOULD BE TO ALLOW THE CUSTOMER TO CANCEL THE ORDER AFTER IT HAS BEEN PLACED. NOW THAT MY ORDER WAS FINALLY DELIVERED ON THURSDAY, MARCH 3RD I CONTACTED THE LANE BRYANT AT THE JOHNSON CREEK OUTLET MALL IN JOHNSON CREEK, WI AND LET THEM KNOW I WOULD NOT BE PICKING UP MY ORDER AND MICHAEL STATED HE WOULD MARK THE ORDER AS ABANDONED SO I CAN GET MY MONEY BACK. HOW LONG DOES THIS PROCESS TAKE???? DO I HAVE TO ACTUALLY WAIT FOR YOU TO RECEIVE MY ORDER BACK BEFORE YOU WILL REFUND MY MONEY???? I DON'T KNOW WHY EVERY STEP HAS TO TAKE FOREVER WITH LANE BRYANT!!!BELOW IS THE RESPONSE FROM LANE BRYANT CUSTOMER SERVICE:Hi Theresa,A great day to you! Thanks for contacting Lane Bryant!It's my pleasure assisting you today! We understand how frustrating it is to wait for a refund. Rest assured that we will do our best to help. In regards to your concern about your refund not received yet, upon checking, your order is still at Ready for Pickup status. When the store marked an order as abandoned, the refund will be triggered within 48 hours after the order was marked. In your case, they forgot to mark it.No worries, I have it forwarded to our Support Team for further assistance. You should hear from them via email within 24-48 hours for an update. We are asking for your patience and understanding. If you have further questions, we're always happy to assist you. Thank you for doing business with Lane Bryant. Keep safe always!Sincerely,Mary Jane Q.Lane Bryant Customer Servicelanebryant.com
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January 2022 by S
The lady working here was very rude. At the counter, she didn’t greet me or asked how she could help (what a normal greeting should be “hi, how can I help you?”). And when I said hello first, she acted like “yeah, what do you want?”. I was apparently inconveniencing her. I have worked many retail jobs, and would never treat anybody the way she treated me. Very unprofessional.
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December 2021 by Caroline Rodriguez
The store is nice, though since they moved they don't have as wide of a selection. I am mildly frustrated with the staff however. One of them signed me up for their mailing list without my consent and although I have tried unsubscribing I'm still get 3-4 emails a day for a store I go to once a year. Not the end of the world but, honestly, don't sign people up for things without asking. Before it is questioned, she got my info off of my online order slip from my return.
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September 2021 by April Lynn Fraley
Loved this store. Great for me
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September 2021 by Erin H
Closed before closing time! Thanks.
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July 2021 by Caroline James
The store is nice, though since they moved they don't have as wide of a selection. I am mildly frustrated with the staff however. One of them signed me up for their mailing list without my consent and although I have tried unsubscribing I'm still get 3-4 emails a day for a store I go to once a year. Not the end of the world but, honestly, don't sign people up for things without asking. Before it is questioned, she got my info off of my online order slip from my return.
