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March 2024 by Jim X.
Horrible auto service center. I have a dually and they put the outside wheel on the inside and the inside wheel on the outside. They didn't have time to fix it that day so I came back 2 days later and had to wait for hours for them to correct it and they acted like it was my fault that they put the wheels on in the wrong order. Do not take your vehicle there if you have another option!
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January 2024 by TinyterrorGamming
The service center people on the phone were extremely rude. what brought my attention was how poorly they acted when a serious event happen of a kid or parent missing, due to this I witness them just standing there and taking no action, when given a description they still stood there and acted dumb. I'm extremely disappointed!
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October 2023 by Ashley M.
The service is good prices are decent. The yarn selection could use a little more organization other than that I love going there. They sometimes don't have enough eclectic scooters. So any with a handicap has to wait for one.
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August 2023 by Josh M.
Do not go to the auto shop at this Walmart, they are rude and Careless . we got a flat tire pulling into there parking lot, we are from out of town so not to familiar with the local tire shops. We were so happy to look and see they had a tire shop right in the Walmart! We went over there to not be greeted by anyone. Turns out they are talking and laughing in the back room. We knock on the door to ask for help and a short bearded man walks out and says "what do you guys need" we simple explain we got a flat pulling into there lot and could they possibly fix it. Without hesitation this man shuts us down. " nope can't help, not doing anymore work tonight" turns out they closed at 7.. we asked for help at 7:05.. wouldn't have minded if he kindly said no we can't but he had to be rude and have an attitude. Makes me wonder what happened to being neighborly or just kind.. absolutely ridiculous never coming to this place again!
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August 2023 by Tom L.
Dirty.no zoning. things in dairy for 3 days now.shelfs empty.but you have a person checking my toilet paper receipt.kids running and riding handicapped carts.busting stuff causing a bad environment. No casheirs but someone checking my t.p receipt.also rude employees at the front of store doing nothing.
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July 2023 by Scott M.
Worst walmart ever. No checkouts open except self check outs. Receipt checker at door was a complete idiot. Know wonder the place gets robbed. What a joke.
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June 2023 by Julian S.
As a regular shopper at the Janesville Walmart, I recently had an unfortunate encounter with Patty, who holds a management position within the store. Regrettably, the service provided by Patty was far from satisfactory, leaving a lasting impression of disappointment and frustration. First and foremost, one would expect a manager to possess excellent customer service skills. However, Patty's attitude and demeanor were remarkably poor. She appeared disinterested and lacked the basic courtesy and professionalism that one would anticipate in a customer-facing role. Her dismissive tone and lack of willingness to assist were disheartening. To make matters worse, Patty exhibited a complete disregard for resolving customer issues. She showed little empathy and failed to make any effort to rectify the situation. Instead, she brushed off my concerns and provided no viable solutions or alternatives. Her indifference and lack of problem-solving skills were truly disheartening, leaving me feeling disregarded and unimportant as a customer. In addition, Patty's lack of effective communication was evident throughout the interaction. She struggled to convey information clearly, often resorting to vague and confusing statements. This not only hindered the resolution of my issue but also created a sense of frustration and further dissatisfaction. As a customer, I believe that individuals in managerial positions should lead by example, demonstrating exceptional service and actively working to address customer concerns. Regrettably, Patty at Janesville Walmart fell far short of these expectations. Her apathetic demeanor, lack of knowledge, unwillingness to help, and poor communication skills all contributed to an overall horrible service experience. I sincerely hope that the management at Janesville Walmart takes note of such incidents and takes the necessary steps to address the shortcomings in Patty's performance. It is crucial for businesses to prioritize customer satisfaction and ensure that individuals in managerial positions uphold the highest standards of service. In conclusion, my experience with Patty at Janesville Walmart was profoundly disappointing. Her inadequate service, particularly for someone in a management role, left me questioning the commitment to customer care within the store. I hope that the necessary improvements are made to ensure that future customers do not have to endure similar experiences.
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June 2022 by Connie D.
I hate going there anymore!!! Hate having to checkout my things and when you do ask for help they ALWAYS have a attitude about it!!!!!
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January 2022 by Lexi P.
had to wait an hour and a half to get or groceries from the online pick up do not shop online for walmart they obviously take forever
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January 2022 by Randy C.
Self check out than they want to check you at the door Last time I was there told door checker to get bent and kept walking
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December 2021 by Rich H.
This could possibly be the worst Walmart I've ever been in. Very hard to find a associate for help & impossible to speak with an associate on the phone!
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June 2021 by Jan H.
This is the worst experience ever! Walmart has now decided to get rid of its cashiers and make all its customers check themselves out. How d**** A whole cart of stuff and kids to watch how are parents supposed to handle this. Plus then they treat you like a thief when your leaving the store. If you want to check my damn phone receipt to make sure I'm not stealing then check my items out yourselves!!
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January 2021 by Josey B.
A walmart is walmart obviously they are everywhere however.. the staff has always been good... and its always been fast and in and out.. good location and definitely always there getting groceries and everything else
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November 2020 by Brianna P.
I had the WORST experience with Walmart both In store and online. On Nov 4th I placed an order for a tv that was on sale for Black Friday. When I picked up my order today the tv was broken. I called Walmart.com customer service to see what could be done and they explained to me that I would need to go in store to exchange. When I got in store they told me that they could return it but it was an online order only and the only thing they can do is return the item and that I needed to call Walmart.com for a replacement. I called Walmart.com again waited 30 minutes on hold and was disconnected. I called again and after another 30 minutes I finally spoke to manager Hans who told me that this was considered a store order and that the replacement would need to come from the store shelves. I explained to the manager that the store told me that this comes from the Walmart.com warehouse and it was never on store shelves. He told me that I was"lied to" in store. This is absolutely unacceptable. There needs to be better communication between online and in store. It seems like no one knew what they were talking about. Long story short a replacement tv was never given after a 4 hour ordeal. I would not recommend ANYONE to use the Black Friday sales option online because if something is wrong with it there are no replacements.
