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February 2024 by Rich Wagner
Friendly and helpful.
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January 2024 by Marcia & Mike Bubrick
Met with Jesse, the store manager, and with Alexx, a very helpful sales associate. Resolved a strange location problem that was showing our Verizon internet as being located in Rochester, MN rather than Janesville, WI. Thank you for solving this perplexing problem.
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January 2024 by Siso Ogisi
Very helpful manager there I appreciated that. Especially since the place was busy and he walked right up to me .
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December 2023 by David N Mueller
The service is awesome! The staff is very friendly and knowledgeable.
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December 2023 by David
The service is awesome! The staff is very friendly and knowledgeable.
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November 2023 by Michelle selmer
I have been a loyal customer with Verizon for many years. Today just reminded me why I continue to stay! Not only for the best phones and service plans but for employees like Jose. I had the best customer service from Verizon. Thank you Jose for your patience and kindness! He provided great conversation and and made the time easy. He helped to solve what we both thought was going to be a simple issue that turned into close to a two hours journey. I came in to see if I could have speech to text added back to my keyboard. After several updates and reconfiguring things in my setting it was situated. Thank you for all you do Jose and for Verizon always going above and beyond for their customers !
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September 2023 by Alissa Fehr
My experience was quick. I needed a mew simcard and was told to go to a corporate store. This store was fast, and the gentleman helping was nice, and i didn't catch his name. The new Sim card for the S22 Ultra was not the solution and Verizon ended up having to send me a new phone. But that's not on the store so my rating stands
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July 2023 by Steve Baas
Had an issue with the SIM card and the manager took care of it immediately!
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May 2023 by Vet2018
Amazing service! Sosa was really helpful and handled my issue in a timely manner ??
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May 2023 by Joanie Genz
Roger in Janesville was informative answered questions in language we could understood. Great visit this time
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March 2023 by Jose Galvan (Pop's)
My phone was messed up and Verizon took care of the problem in a couple of minutes
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February 2023 by Fred Fisher II
Yosh, at Verizon Janesville, was very helpful and patient as we purchased a watch for the kids and was not pressured into something we didn't want.
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November 2022 by Monica Fulbright
My husband & I went in for a possible iPhone upgrade today & had a great experience. Roger was very laid back but also professional. He went through all the options with us but did not try to pressure or upsell us. This is something we really appreciate & by doing this he actually did “upsell” us. I was originally thinking the iPhone 14 but Roger just explained everything & the differences. He did not try convincing us to pick a specific phone & we actually went with the pro. Highly recommend working with him.
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November 2022 by T
The manager Michael and his colleague helped my wife and I out with our problematic move to Verizon from T-Mobile today. We went into the store a little underwhelmed but left with all our problems taken care of and we are now enjoying our devices. Great job Verizon of Janesville.
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September 2022 by Stephen Moore
Made me wait 30 minutes after I purchased my phone for a fraud check. I didn't see any one else in the store who had to do that. I was the only minority person in the store