-
July 2024 by Dennis Heise
They acted like it was a chore to help me, didn't know what they were doing, rude, didn't try to fix the problem with my phone. Switched to T mobile!
-
June 2024 by James N
The situation I was in was dire, I was at home after a long shift and my ATT phone updated and bricked. Just moved here don't even know Janesville so I'm now lost with no phone. Thanks ATT. I slid over to US Cellular and they got me into a new s24 for a way better deal. Saved my butt. Thanks US Cellular. The store is 3333 Milton Ave. The lady who helped me was awesome! Understood my situation, helped me call ATT and get through all the porting stuff. You were great! And thanks a million!
-
January 2024 by Emily Wakefield
The staff here is very inconsistent and rude. Offers are not available as advertised. 6 different options advertised and not available. But certainly the bill could be raised exponentially for even asking. For anyone with an older phone, you bother them and are treated as a waste of time. Customer loyalty should mean something but sadly it doesn't. ? This place is terrible at customer service.
-
January 2024 by Mandi Marshall
Worst costumer service ever. Everytime I go in its a 3-4 hour wait for help. Been trying to get my kid a new phone for months now. I had to wait 45min just go pay my bill before. Finally got in there to get my son's phone it wasn't busy and they were closing early and wouldnt help us because there was 2 in of snow on the ground. It's just a bunch of young kids who don't want to work. Hate this store.
-
January 2024 by Lisa Domask
Horrible horrible horrible customer service. Staff sit and talk amongst themselves, sitting on there phones while customers are waiting hours to be seen. When asked what’s taking so long staff give you attitude.
-
January 2024 by Emily Howell
They told me that I could get a tablet with data for $5 a month, but my bill went $200 higher than usual. I went to return the tablet to keep my bill down to its normal price and they reassured me that I can keep the device and just turn off the service, for that $5 a month.I then went home happy, but when I called the 611 number to turn off the service I was told that I can’t just turn it off, I have to fully pay it off… why can’t I just surrender the device? I wasn’t even told what the full price of the device was ever. But they told me that yes I can keep it and just suspend the service, but only for 6 months and it’s a one-time only thing.This company is too stressful, confusing, and full of liars who are only in it for the money. The moment I can pay this stuff off I’m leaving for good.
-
January 2024 by Sean White
Worst service ever told me an hour and a half and 3 hours later there still had people cutting in front of me do your damn jobs
-
January 2024 by Jay Z
The JANESVILLE store is awful. Shouldn't take a half a day visit everytime you deal with cell phones. What is up with the sales department here?? You could get a new phone and be in and out in the past. Even at the mall. I would give ZERO stars if i could. Friends and family all go through this experience. I also see poor elderly people sitting and waiting for hrs also. The sales must be terrible when you can only help a few people a day. BUYER BEWARE!
-
November 2023 by Robert Borremans
The one customer service experience that I dread more than any other is a trip to the U. S. Cellular store in Janesville WI. My most recent experience did nothing to change my perception of lousy service.pinion. It only reinforced my opinion. In fact, I would rather go to a doctor for a digital proctology exam rather than go to the U. S. Cellular store.I came in to get a new phone in response to the promotion you are running. I waited 45 minutes to see an Associate. Then I worked with him for almost three hours because there were technical difficulties setting up my new phone due to a SIM issue. The Associate warned me that it might take a bit longer than usual because they were experiencing some issues. Finally, I had them reactivate the old phone so I had a usable phone and I went home.I came back the next day at the start of the Associates shift. He was not allowed to work with me because I was not the next name up on the store waiting list. I proceeded to wait another 103 minutes (but who was counting) before my name was called. Once my name was called, it took only about 10 minutes to deactivate the old phone and make the new phone fully functional.All totaled, over the 2 days, I spent 514 minutes twiddling my thumbs and listening to the stores “cheesy,” mind-numbing music.While waiting, I observed that there were never more than 4 Associates assisting customers, there were usually 2 other Associates standing at a front desk twiddling their thumbs, talking to themselves or possibly each other, and there was usually 5 to 7 customers waiting to be seen by an Associate. In fact, 2 of the customer in waiting had waited more than 1 hour beyond their appointment time to see an Associate.Let me add that the Associate I worked with both day was very helpful and cordial. He apologized repeatedly for the delays. I assured him that I recognized that the problem was not him, but a lack of staff and poor management and oversight.I received an email survey that states that as an “organization committed to your satisfaction . . . We feel privileged to be your cellular provider and want to continue to be so for many years to come.” Based on this recent experience and similar experiences in the past, I wonder what type of service I would receive if I were not a “valued” customer.
-
November 2023 by Sylvia Long
I have been into this particular location twice, and both times have worked with Connor F. He has been very upfront, helpful, and pleasant to chat with! I will be making the trip over to this location for any future upgrades and service questions.
-
September 2023 by Gin Sannes
6 employees taking customers on Saturday > 1hr wait.
-
August 2023 by Aric Hessian
Good customer service and experience
-
July 2023 by Gary Hartman
Checking on what's available for WiFi, in Evansville area.
-
July 2023 by Jordan Lopez
Best service and best location in town
-
July 2023 by Thomas Goede
Helpful, quick, friendly!
