-
September 2024 by Judy
Employees are courteous and helpful. Always a positive experience for me.
-
August 2024 by Christina Nguyen
Just wandered in with a bunch of art and the staff here set me up with a great box that wouldn't be upcharged and sealed it up for me. There was also a line of 8 people when I came in and they cleared it in minutes. Great service and knowledgeable staff!
-
June 2024 by Lexie Douglas
I love this location. Every time I come, the staff is always super helpful and makes things as efficient and easy as possible! They always go above and beyond their job to make it a pleasant experience! Often find myself being given the best deal possible, which is always amazing!
-
June 2024 by Hannah Jane Kellogg
Everyone is so kind and helpful here! I came in just 20 minutes before they closed to drop off some items and I felt terrible for being “that person”. Michelle and her coworkers didn’t make me feel bad at all! They were so kind and helpful! I didn’t feel rushed or a pain. Great customer service!
-
June 2024 by Linda Schmitz
Great staff! Michelle was great to work with.
-
June 2024 by Rachel Kleven
I go to a lot of UPS stores and typically the people working there are not overly friendly or helpful. The last time I went to the one in Janesville the woman was wonderful. I just left today and the young man behind the counter was so friendly and helpful. Five out of five stars for this one.
-
June 2024 by Denise Nicoson
Had an Amazon return which was sent to me in two separate boxes. Was told at the counter i need to put them in one box or tape the boxes together. I said ok i have tape in my car. She said we can do it for 8.00 i said no i have tape. I was then told i have to take the boxes back outside to tape them together and then bring them back in and that i couldnt use the table inside. I currently have issues with my back legs and feet. Thanks UPS for the terrible customer service. I truly appreciate the years of business i have brought to you to be treated this way!!!!
Thank you for your response however i wasnt going to pack stuff up in the store. I was simply going to tape two fully packed boxes together with tape i previously purchased from your store so i could use the one label i was provided. I cant believe your policy is to have your customer leave your store to tape two boxes to each other because I had tape and didnt want to pay you 8.00 to do it. Again, in my opinion terrible customer service. If you dont see why this was a ridiculous situation then i guess i have been doing business with the wrong business. I hope it was worth losing a loyal customer of many years over 8.00.
-
May 2024 by D
Staff is usually pretty quick and accommodating. Wish the store had a different parking lot or location since it gets busy often.
-
April 2024 by Jenny Neuville
Very friendly and helpful
-
February 2024 by Penny Hazeltine
Knowing that sending my package in person, I felt more confident that it would be sent and received timely and safely
-
February 2024 by Katherine Fafalios
Service extraordinaire! I will return!! Rapid and outstanding customer service with Carrie at Janesville UPS. She exceeded my expectations. In addition I appreciated the quality printing with vibrant colors!
-
February 2024 by Amy Snyder
Convenience and the friendliness of the employees
-
February 2024 by Denise S
Always nice and efficient!
-
January 2024 by donna sorg
My package are getting tied to street signs or thrown in the ditch. This is a business they are delivering to, so yes my driveway is plowed with ample room for big box trucks to turn around. When I call customer service at the Janesville Wisconsin location. I am old it's a junior driver that is unsure of their driving skills. And they stand with the drivers decision. When ask to speak to a supervisor they become rude, refusing to give me their names and hang up on me. Very poor service and ignorant customer service.
-
January 2024 by JT Sveum
They’re so inept here they returned my Amazon package back to my house and not Amazon.
