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April 2024 by kristoffer rodriguez
Walk in greeted with hello. I said I have a voucher from work looking to get new boots but more sneaker like. Hand the lady my voucher, she looks at it in a rude tone. "This says boot not sneakers." I reply with i understand I'm just looking for something more comfortable than my current boots maybe something lighter like a composite. Even ruder tone,", this sheet doesn't say composite." I reply I understand ma'am can I just pick something you ring it up and see if it's covered?""Ugh I guess!" Well I'm very sorry to inconvenience the staff being the only customer in the store took my voucher and walked out. It was easier for me to have my h.r. lady make the voucher for rogans shoes. Rude, annoyed and made it seem like I was a problem entering the store to buy a $300 pair of boots for work. Won't go back here ever again
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February 2024 by Matthew Svejnoha
I have bought 5 different pairs of boots from various red wing locations and have enjoyed the boots. Just picked up a new pair of Iron Rangers. They come with the classic yellow boot laces which do not seem like a good match for this boot. I asked to swap the yellow laces for the better looking dark laces and the request was not approved because “the owner wouldn’t allow it”. After spending $370 it seems like asking to swap the laces isn’t the biggest request. It feels like poor customer service and falling short on a very simple and inexpensive request. 5 stars for boot quality 1 star for customer service/care. Negative 2 stars for ownership if this is their standard.
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January 2024 by Ted Rine
Good service, & friendly staff.
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January 2024 by Robert Ames
Great service
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December 2023 by Joe Rother
Was welcomed upon arrival in store.Nice helpful employee.Told him what I wanted and I got what I wanted quickly.Thank you for your help.I'll be back.
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December 2023 by Jessica Nagel
Custom services is lacking and rude. I've been purchasing shoes here for the last 7 years. 2 years ago the side split out. They returned no problem. The pair I purchased back in July 2023. I needed to do a warranty exchange. I got every excuse in the book why they couldn't warranty out my shoes. And on top that the two female clerks were rude. So I put up with it and still had to call a week later. Or they would have just ignored me. Then the females working the counter told me Joe (the owner) was up north and out of town for awhile. So I went to the store. Guess what Joe was there. WoooHo! I was expecting a more professional and better response. Instead I was greeted with an attitude by the owner and told that he'll never warranty me out a pair of shoes again but I did get my replacement. And I will be taking my business elsewhere.
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November 2023 by Ron Sagen
Returning customer, third time buying #4200 model, great USA made boot. I’ve been buying exclusively Red Wing boots for the last 30 years and have always been satisfied with little to no break in period.
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October 2023 by Larry Ford
Really great customer care they take care of their customer like it should be definitely recommend and will shop for further needa
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September 2023 by Eric Kropf
Very helpful and knowledgeable about the boots and their features! Great customer service, extremely friendly and kind! Loved my experience!
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September 2023 by Markus Mueller
They were incredibly helpful. I couldn't be happier with my purchase and the help I got in the store. I will never buy boots from anywhere else. Thank you to everyone at the store.
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August 2023 by Matthew Enger
I went to the store and they didn't have my boots right away but they ordered and called me when they came in. This store always has great customer service 5/5 stars always!
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July 2023 by Micki Erhart
Helped me out quickly and I got a great pair of work boots. And I was from out of state! ☺
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July 2023 by Bryan Barry
I have been buying my boots here for 10 years and counting. Welcoming as soon as I walk in the door and always very helpful and knowledgeable.
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February 2023 by Jason Crandall
Nothing against the shoes themself but they have a couple Karen’s working there. I bought a pair of boots a few weeks ago to have them shipped to my house. They call me today telling me that they can’t shop them and I would have to pay the fee even thou the person who took my order said I was good to go. Tell me I have to come get them now, then guy gets on the phone and is a really rude about the whole thing like it’s my fault. Not my fault you guys screwed up. I’m a costumer of yours. Treat your costumers with respect. Don’t buy shoes from Janesville red wing.
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February 2023 by Sebastian Oehler
sales associate was very helpful and tried her best to find me boots that worked with my troubled feet
