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February 2024 by Jay DC
Never Answers the Phone or calls back
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January 2024 by Marshall P
We worked with Max and Erica at JDM Imports Janesville to bring home a Fairlady Z. The car was better than the posting on their website. It looks, feels, and runs amazingly. We’re going to have fun driving and taking care of it for years to come!!!! Now on to the important part…the service. They made this an A+ experience. Max and Erica are true JDM people in every sense. They care greatly about the vehicles and their customers. The were honest, open and completely transparent. Something that I need in a used classic car purchase. Not only that but this was the most fun at a dealer I’ve had my entire life. We looked over the car, chatted about our experiences in Japan and it was just a pleasant experience from start to finish.Thanks again!!!!!
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September 2023 by David Wheaton
JDM Auto Imports changed my life…no joke! Max & Erica are professional, accommodating, & an absolute delight to work with. All aspects of the customer experience couldn’t have gone smoother in the facilitating of the purchase of my one-of-a-kind vehicle through their specialty company. I couldn’t have found this vehicle anywhere else but here! Highly recommend.
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September 2023 by Jessica Ridge
The cars are immaculate!
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September 2023 by John Paulsen
Staff were awesome and really knew what they were talking about. Definitely recommend using their services
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September 2023 by jeff ingraham
Max made the whole out of state purchasing a breeze!! Honest and up couple!! Would definitely buy another JDM here!!
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May 2023 by Austen Boyer
Recently bought this Hilux Surf for my wife through JDM Auto Imports and it was a great experience. I never thought I would purchase a vehicle sight unseen but Max was able to answer any questions I had, provided me with pictures and videos, and walk me through the whole process to make me feel comfortable with doing so. Once the vehicle arrived, I was happy to find out that it was exactly as described and pictured. I'd highly recommend buying from them!
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May 2023 by Austyn Marks
Door says open Wednesday’s 1000am - 200pm.Google says 1000am - 500pm.We drove over 200 miles and gave the owner a 3 hour heads up we were coming. He returned our email 15 minutes before arriving saying he had no appointments available, like he was too busy. In fact no one was even there.They do seem to care about the quality of the cars but very poor availability.Make sure you have a confirmed appointment in advance, will not be buying from here.
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February 2023 by Daniel Mejia
I've been looking for a Nissan Gloria for the longest time and trying different options from local JDM dealers to importing one myself. After multiple rude dealers in Japan and nothing in my area having what I wanted I came across this company.They were respectful and straight to the point. I noted some bad reviews stating how they didn't communicate much. To be fair if I publicly posted days that we would not be available and was constantly contacted on multiple occasions during the time period I SPECIFICALLY STATED I was not available, I wouldn't want to do business as well.The owners worked with me and gave me options and most importantly they gave me all the information that I asked for. This is my first time purchasing a vehicle without viewing it in person since I reside in South Florida, and they gave me every photo and video you could ask for.These are wonderful people to do business with and they will work with you. Don't listen to these other reviews, treat them respectfully, and do not wait their time and they will do the same.I haven't even received the car yet but after all the struggle I went through before trying to get a Nissan Gloria and suddenly having a super smooth and nice experience I had to share my thoughts.I can't wait to receive one of my dreams cars, thank you, Max and Erica. There is nothing I appreciate more than good communication and business.
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February 2023 by Steven Hetherson
I had a flawless experience with JDM Auto Imports and Max, the owner. All of our conversations/negotiations were done over email but felt like it was texting due to the responsiveness. Max was phenomenal and even emailed me during the weekends when they were off to update the status of our purchase. A few folks have stated Max is rude and that is the furthest thing from it -- then again I treated him with respect and got the same in return. All in all, the car was paid for on a Monday and received the car that Thursday in Virginia. I will be a return customer in the very near future. Max, thank you again.
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January 2023 by Noel Garcia
Good Afternoon Shoppers,I concur with Matt and Tl. The owner needs to take several customer and professional etiquette classes. He was extremely rude and acted like my money wasn't good for him. Shoppers may want to look somewhere else.I felt this was very important to share with potential customers who might do business with jdm/Max the owner. I just wanted you to see how he talks to his customers (see below). I tried calling his business several times in recent days, and when the automated answering machine picks up, it mentions their business hours but not the holiday hours leading the caller to believe to try again later or someone will get back to you during their business hours and days of operation. I did not know the business would be closed for a long period of time. I called several times and had to result in sending a message via his website and the response I got was what you see below. And this is the holidays which is the season to give. He obviously doesn't need my business but I again I think customers shld know what to expect. Thanks for reading. I was going to be a cash paying customer. Moving onto professional importers from Cali and FloridaHis rude emails below..Wow. The email read:"Hello. We are currently closed for the holidays. December 24- Jan 1. Returning on the 2nd of January."We are simply on vacation to spend time with our families for the holidays. This is ridiculous. Please don't contact us again, we won't be doing business.MaxOwnerJDM Auto Imports LLCI emailed you yesterday. We are closed for the holidays returning Jan 2nd. It's posted on the website and I specifically told you in the email.We will not be working on our time off regardless of how many times you contact us. You need to stop calling, leaving voicemails, and submitting contact forms.
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October 2022 by T L
I wantted purchase a car from these guy and asked them a question and their altitude was very rude. Good job you lost a customer
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July 2022 by Samuel Piecz
Absolutely love my new Subaru Legacy gt b! Couldn’t have had a better experience purchasing it.If you’re thinking of buying a JDM car, this is the place to do it.Max only picks out top notch vehicles to import. No rust and low miles for hard to find vehicles.10/10 would buy another vehicle from JDM auto imports. Service is next level. You can tell they love what they do here.
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April 2022 by Jordan P
The BEST JDM cars. Great people. Had a great purchase experience. My Hilux is far beyond my expectations. Will be back when I add another toy.
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October 2021 by Lucas Roberts
I don't normally take the time to leave reviews, but I had such a great experience with JDM Auto Imports I feel I need to. All their cars are in spectacular condition. I couldn't believe it. All 25+ year old classics and just super clean inside, and outside. Max, and Erica, were both incredibly welcoming and flexible on meeting after hours to accommodate my work schedule. Very patient too, I had to take up two separate days to make the purchase due to a financing issue on my end. They took the time to show me all the cars and just had a great time hanging out after the sale. They were helpful with financing, insurance, registering the car in my state. Above and beyond all the way. The best experience I've ever had purchasing a vehicle. I'll be back for sure.
