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“I left a poor review today after a recent visit.
I was surprised when the bank manager called me back regarding my review about 10 minutes after I posted it.
He was very apologetic. He addressed the issues, offered a helpful solution, and implemented it. He also gave me his direct number and told me to call it if I ever had another bad experience. That's good service.”
“I've had accounts with Old National for a couple of decades now, and in the past I have had negative experiences with general human decency at other banks. However, Old National personnel have always been kind, well trained and knowledgeable in their positions, and treat every single person who walks through their doors with dignity and respect as it should be. I would particularly like to highlight Chris at this specific branch of Old National. She's done some personal banking for my sister and I recently, and she is just one of those people whose positive energy and caring demeanor cannot be overlooked, which is why I'm writing all this in the first place. If you need anything, Chris is just the best. Of course everyone else there is polite and I'm sure will take care of business as well.”
“Laurie Van Horn is the most amazing person. I always went through her for all my needs. She left and I stopped coming in for 5 years, I had something come up where I needed to come in for the first time in years and she was there! Laurie is the best employee and bhccu is so lucky to have her. I have never had any issues when working with Laurie, she gets done what needs to get done and is super knowledgeable. All of my questions are always answered.”
“I have been a member at BCCU for more than 30 years and have always found that they are helpful and friendly. Any time we had any issues with our accounts/debit cards/loans /setting up accounts- they have always cleared any problems.”
“Melanie the branch manager was a pleasure to work with. She took care of everything and then some. Hard to find service like this anymore. Great attitude and conversation”
“Grateful for Shawn who made resolving some fraudulent charges from my account a priority. He was understanding and comforting. The fraudulent funds were very quickly credited to my account the next day. I have never encountered anything negative about BMO and it’s nice to know they have my back!”
“I love Associated Bank. I used to live in Janesville but I moved to Illinois. I left this review on the Janesville site bc they are an excellent branch with excellent customer service, in particular Charlie. Anyhow, this last 6 months have been challenging for me but I don't hesitate to call them bc they always help either with action or at least a kind word. I'm so grateful for this Bank.”
“We’ve been members of BHCCU for 15 years and we have enjoyed the experience. After leaving a nation wide big bank the customer service at Blackhawk is 1000% better than anything we’d previously experienced.”
“Jamie Rae is so amazing! She helped me with finding out what I needed to do in order to get my finances together! She is so positive and kind in the process and never made me feel judged or dumb! She is amazing and all the staff there are quick to help with a smile!”
“This branch of CHASE is very welcoming and the employees are very helpful, friendly and polite. The branche is clean Brite and inviting, there's never a long wait and parking is good as well as the wheelchair accessibility.”
8:30AM - 5PM
2330 Kennedy Rd, Janesville
Banks
“⭐️⭐️⭐️⭐️⭐️
Incredible Support for Small Business
Summit Credit Union in Janesville has been amazing!!! ⭐️⭐️⭐️⭐️⭐️
Exceptional Support
Jess, the branch manager at Summit Credit Union in Janesville, has been incredible. She supported me as I been working to launch my health coaching business, Longevity with Liz. Her encouragement, steady follow-through, and belief in my work made all the difference. Thank you for helping me navigate this journey!”
9AM - 5PM
18 N Arch St, Janesville
Banks
“This review is for this location NOT my horrible experience with chase bank as a whole.
I had a 5 star experience with Jacob at the front counter the other day when I came to get some cash from my account (because even me, the account holder was locked out of my account any other way) Jacob was personable & friendly. We even had a small conversation about cursive writing & calculators/phones.
It was refreshing to have such great customer service and it actually made me miss more the human interaction I used to have during my daily errands. I realized I’m always using drive thrus & online ordering so now these types of positive encounters are few and far between for me.”
9AM - 5PM
2652 N Lexington Dr, Janesville
Banks
“My wife and I received excellent service when it was PCCU and had to get used to a few changes when it became ECU however there service has always been excellent. There was a few staff changes when ECU took over however they were just as polite and courteous as when it was PCCU. Have had home loan and car loans with them they were always helpful and either did what we asked or suggested what they would be able to do in that situation. Was at another local well known LARGE credit union who actually laughed at my wife and I when asked about a small loan. Fortunately that made us move to PCCU/ECU thank goodness or we likely would not been able to buy a house or car!”
“I have been here almost a year after banking with chime. Customer service was great, had my social leaked in AT&T breach and they tried opening up another account. it was handled excellently and in a timely manner.”
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“Personnel at the Janesville are professional and very pleasant. I walk in every week to make change for retail stores I service. It is always an extremely pleasant experience!”