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November 2023 by Jennifer May
Dustin was absolutely fantastic and I finally have the living room I've been waiting years for. All the staff we interacted with were phenomenal but we gotta give huge thanks to Dustin for his patience, humor, and tolerance for our antics!!! Thanks Dustin! Thanks Ashley! Didn't meet her but she did provide some pretty nice furniture...
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November 2023 by Desiree Moat
Had the greatest experience at this location! I had a different kind of situation and Dustin the salesman that worked with me was amazing. He listened to what it was I needed and didn’t push anything that I didn’t say I was looking for. Very personable and efficient; I actually live in the Green Bay Area which is about two hours north from here, and due to the great hospitality and experience that I was provided with. I will now, no questions asked continue to go through Dustin for any future furniture needs etc.. Thank you Dustin for being so great and thank you to this Ashley's location for having such a great team and team members!
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November 2023 by Cara Hill
Mary-Kate was one of the best sales associates I have ever worked with in any situation of purchasing something new. She was willing to go above and beyond to work with us via phone to work out details of our purchase. Aside from that, Mary-Kate and the store manager worked to make us happy with the promotions we could receive and provided insightful information about the protection plan, which we ended up deciding to add to our purchase! We will be referring all of our friends and family to this location of Ashley Furniture, specifically to Mary-Kate if possible. It was so refreshing to work with a sales associate that was personable, relatable, and genuinely concerned about the best choices for our little family.
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November 2023 by Anthony Cook
We were looking for a very specific piece of furniture on very short notice. We called, and Chris Sheridan was very responsive. He worked with us via text message to ensure he had what we needed. He then made arrangements for same day pickup on a Sunday. We went to the store and we were greeted and directed immediately to Chris. The transaction was quick and painless, and they met our needs. Excellent customer service from start to finish. I would recommend.
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November 2023 by Erika Stewart
Mary Kate at the Janesville WI store was absolutely amazing! She welcomed us in, told us about special offers, and took time to help us customize our couch set. She picked colors that will accent our home perfectly and helped us find matching tables to go with the couch. I even gave her my number and will be reaching out to help us finalize decorating our new home. Today we made a new friend while buying awesome new furniture. If you go to Ashley in Janesville, ask for Mary Kate, you will not be disappointed.
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November 2023 by Christian Gualajara
Went in today with my girlfriend in search of a couch. We were greeted and helped by Chris Sheridan. He was super helpful and very personable! He even showed us pictures of his cats! I recommend talking to him for all your furniture needs!
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September 2023 by Angie Stone
We have had the best experience with Chris aka “Sheridan” at Ashley Furniture! He is a true sales professional who has the customer’s wants and needs at the forefront of his mind. If you are looking for a personable, knowledgeable and dedicated person to help you with everything furniture related, he is your guy! Thank you, Chris! We appreciate you! ??
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September 2023 by Stephanie Hughes
I stopped in September16th to look at the Bedgear pillows. I was greeted by Michael S. and he was very helpful in selecting what size would work best. He knew what he had in stock for me and listened to my needs and concerns for my own pillow and for my daughter. I was given the opportunity to try the different sizes out and we have slept better than ever with these purchases!! We will definitely shop with Michael again.
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September 2023 by Kelly Campbell
Went in today needing a new couch and stools. Maria was AWESOME. Great personality and made buying an expensive item stress free and easy. Will definitely be going back!
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September 2023 by Jessica Hanson
My parents called me today gushing about their experience with Christopher Sheridan who took great care of them as they purchased some stools for their kitchen island. They said he was extremely knowledgeable, helpful and kind. Funny too. I appreciate him taking good care of them. Keep up the great work!
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August 2023 by Susie Wightman
I have not had new furniture ever! usually getting friends furniture. The experience with this purchase was the service was top notch, she explained everything to us in detail. She gave us our own time and didn’t hover around us. Priced perfectly and also a very clean store. I recommend that if you have never been to an Ashley store you’re missing out!
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August 2023 by VANESSA GRAHAM
The manager lead us to Maria. She was ABSOLUTELY wonderful, just a beautiful person inside and out. When my husband expresses pleasant interactions with people, that’s even more confirmation they are good people. That’s Maria, just good people. We went back to close our purchase and the manager just naturally pleasantly spoke as he was helping another customer. Even the greeter and other sales associates were very pleasant. Maria helped us get what we needed within the budget we set and she was not trying to up-sale us on something we didn’t want. Thank you Ashley Furniture in Janesville, WI!!! Humbly, Vanessa
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July 2023 by Nicholas Meyer
Mary-Kate made was the best! She has a great personality and very personable and authentic. For starters she took us seriously. As young buyers, we find people didn't engage and take us seriously, whereas she did. We went to countless stores and have been blowoff and asked what item in the clearance we wanted when that's not the case. I will be asking for her when I come back. She listened and understood what we were looking for and had an answer and solution for every problem I had. One of my favorite ideas She had was customizing a sectional and removing parts we didn't need to fit our limited space. We were losing our hope on buying a sectional until Mary-Kate brought that up. She was never pushy and gave us plenty of time and space to sit and think things through. I strongly encourage asking for her because you won't find that kind of help anywhere else.Get your fabric protection because "what's a piece of mind worth".
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July 2023 by Cheryl Thornton
We recently purchased new furniture for a home addition and we were so fortunate to have Natasha and Atticus helping us out. It was a long process for us to figure out exactly what we wanted and they were both very helpful and knowledgeable. They were also very patient as we changed our mind a few time through the process. Their customer service skills were above and beyond.
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June 2023 by Ruth Halikowski
We have made two trips to the Ashley Home Store in Janesville, Wisconsin. On our first trip, in March we purchased a number of different items for our new home. Our sales rep was Zachary M. He was very patient with us and gave us some suggestions and we were pleased with our purchases. Two months later we went back to the same Ashley store and were happy that Zach was working at that time. Again, he helped us with our selection and we purchased a really nice piece of furniture. We are very satisfied with the customer service we have received at this store and would definitely recommend it.
