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June 2023 by John R.
I wanted to see a vehicle that had I viewed online. I called Luther and was connected to a salesperson who confirmed he would be available to help me with the specific vehicle when I arrived after a 1 HOUR drive. He knew where I was driving from. I arrived at the dealership and was shown a different and much more expensive vehicle. The salesman played dumb and said "oh, that vehicle we talked about isn't in yet." I was very frustrated, but really wanted the specific vehicle I had gone to view. I offered to make a down payment on the vehicle that hadn't arrived, sign paperwork or whatever Luther wanted. I was told it wasn't necessary and they would just call me when it arrived. I called several times over the next few weeks to remind them I wanted the car and that I was waiting for it to come in. They continued to confirm it was waiting on transport but that it was "on it's way".Weeks later the salesman finally contacted me to tell me the vehicle was in. I made arrangements to take time off work, get a ride from an hour away and made an appointment to sign the paperwork and drive it home the following morning. Before I left for the dealership the next day I got a text from the salesman apologizing saying his manager had "sold" the vehicle. Don't even know what that means exactly. Did he buy it for himself? What a waste of time and effort, not to mention the disappointment of waiting a month for the car to come in, only to have to start my search all over. I have bought several cars from other Luther dealerships before without any problems. I am stunned at what a bunch of zero character scumbags they have running and working at this dealership. No integrity, no character no chance I'm going back.Stay away from these scumbags.
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May 2023 by Jay B.
I was looking at a truck on the showroom floor a guy named mark came out of his office I think he said he was the gm. we were talking about the ram and his breath reeked like alcohol basically I just left.
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February 2023 by Krista H.
I use to have all of my services done here. I thought the staff was friendly helpful and efficient. But they really dropped the ball for me a few times in the last few years and unfortunately I never saw an improvement. I would have posted this sooner but it originally ended up under the wrong location. So reposting now as I know my husband continues to have issues with this location as well.In summer of 2021 a service tech skipped an important part of my multipoint inspection during an oil change. I'd gone in for an oil change, rotation, and to have a wiper tightened down. They were having some time management issues and were unable to complete my requested tire rotation (which they did verbally tell me upon inspection completion when they came back to the waiting room with an update and said I also needed a new air filter which I agreed to have them fix at the time. They did not mention anything about not completing the brake inspection) I was under the impression that the oil change was smooth and all diagnostics/inspections were completed without any other issues. However I found out this was untrue. (Read on to see more about this issue)Fast forward two months, my jeep starts making some angry noises. I scheduled a pick up service to have it looked at. Someone was supposed to pick it up at 8 in the morning from my work location. An hour goes by and no one has arrived so I tried to contact and kept being placed on hold, an hour later I finally get through and they tell me I was never on the pick up list even though I had received multiple confirmations. She asked me if I still wanted someone to get it and of course I still needed it looked at so I agreed. An hour after that call someone shows up to get it even though I only work 8 minutes away.12:50pm it finally gets checked in and not until 2:06pm do I get my first message about what's wrong. Apparently both rear brakes are bad and a caliper has seized. However, she quotes me on only a radiator leak and 4x4 service even though brakes are what I clearly need fixed asap I didn't get a price quote for them at all for some reason. At this point it's now 3pm and I tell her I just want a detailed quote and my jeep returned so I can go home since I'm stranded at work. 3:30 she tells me she will send a quote and charge me out for a brake inspection. I did not receive a bill until 4:36 (an hour later. Mind you the whole time I am now waiting to go home). I pay the bill and she says someone is on their way with my jeep at 4:38. A half an hour later someone finally shows up with my vehicle (again I only work 8 minutes away). The detailed quote I received was a bunch of print outs with hand written scribbled notes throughout so I had a hard time making much sense of it but came to the conclusion it was overpriced for value.I didn't understand how my brakes could be so bad if they passed the previous inspection without even a yellow notation or anyone letting me know they were close to needing a change so I pulled out my previous oil change inspection paperwork and wouldn't you know it, the entire brake section was incomplete. So I essentially drove on bad brakes for two months because someone didn't do their job causing my caliper to then also seize and then when I went to figure out what was wrong I was let down again when they forgot my appointment and gave me a run around all day.I decided after that mess I would let them know my frustrations and try to move forward. My husband chatted with the service department about all of this and they had nothing to say about it. We let things lie where they had fallen but I had my brakes fixed elsewhere at a much better rate. Knowing I had one more tire rotation left (since it didn't get used in my last oil change and I bought them in packages) I decided to go in once more and use it up with an additional oil change, only for them to tell me I had none remaining even tho they never actually used my last one because they cancelled the service. This was the final straw for me. I didn't wa
