June 2023 by Ben Boettcher
If I could leave less than a star I would. We were on a time crunch for the uhaul and the lady helping us at the place was incompetent and the most unhelpful person I have ever known. She charged our cards 4 times!! She said “don’t worry, it’ll automatically refund” (4 days later, we’re still waiting for the refund). We showed her from our bank account that the transactions went through and she did not believe and did not respect the fact that we were on a time crunch. She made us call our bank and ask for numbers from the transaction and the bank had no clue what she was talking about!!! The banker told her over and over again that all the transactions went through and she still refused to give us the key to the truck. She was on the phone with her supervisor and we had to email a screenshot to her showing that the transactions went through and after all that we were able to get the key…an hour after we showed up to the place!!! The lady at the store never once said sorry and seemed like she couldn’t care less about us or our time. Absolutely the worst customer service I’ve ever experienced. Never going to this location again, and I advise no one go there either.
