Menards is a main hardware store and a go-to destination for DIY home projects, offering tools, supplies, decor, and pet supplies. Customers can usually find what they need from multiple options, and the store is willing to order or deliver items not in stock. The layout makes it easy to locate items, aided by a helpful app that points to the aisle section. The staff are generally described as pretty wonderful, helpful, knowledgeable, and exceptionally friendly. There are usually enough people around to assist, preventing a long search for help. The checkout experience is a standout, with cashiers noted as always personable and kind. The store receives praise for having better options for lumber, paints, and pretty much everything compared to competitors, with its wood specifically noted as better. Overall service has improved greatly, with efficient order pickup saving customers significant time. While experiences with customer service can vary, and some promotions like the 11% rebate are not always active, the rebate is a liked feature when available, typically returning in six weeks or less. Menards is viewed as a reliable store combining quality products, helpful staff, and good savings.
