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October 2024 by Chris Theis
I'm not going to just rip on this place, but that being said. I brought my car in because it wasn't driving right at the time. Felt hard to turn took longer to speed up. Told them all the symptoms, so they said we'll take it for a test drive. Told me it drives perfect than gave it back to me twice. Saying we don't think anything is wrong with it. I'm sorry but you can't base everything off of one single test drive. Took it somewhere else they told me i had sticky calipers, because they actually took the time to look at my car. I would give 1 star but i will say you guys were friendly to talk to that's it. My family has had problems in the past with this place as well. So we all avoid this place now. Also response to the owner, you can't make excuses to rip on an honest review, like I didn't charge you for it. You didn't fix the issue i brought it in for. So you couldn't charge for it. Yes the person said I had sticky calipers fixed it up and I haven't had any issues since. He took it for a drive listened to my symptoms. Said that he thinks it's my calipers sure enough he was right. That was a day after I brought it to ypu guys. You put people on blast for honest reviews, instead of accepting what you did wrong.
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September 2024 by Myret B
Poor customer service. I’m seeing a theme in the reviews. Perhaps the mechanic is misogynistic. I had a very similar experience to all the one star reviews.
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August 2024 by Christopher Callaway
Picked up a nail in my tire and they came through in the clutch. Very courteous on the phone, got my tire fixed same day. Extremely affordable and accommodating. Would highly recommend!
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July 2024 by A Rasmussen
If I could rate zero I would. Worst car shop I've been to .. they never fixed what I actually needed fixed with every single vehicle I've brought there... just told me random things and guess what my car didn't run right still after leaving them.
One time they said "when we drive it nothings wrong" but then when I left after paying them for the "nothing that was wrong" my car blew up completely and could never run again.. paid $200 for a $5,000 car knowing it was their mistake!!! Great job guys especially doing that to my grandpa after my grandma committed suicide. Sickning to me and the main guy talks to you like your stupid!
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June 2024 by Terry DeBey
Been here a few times. Very straight forward and honest - Rachel up front is great. As reasonable as you can get.
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May 2024 by Billy B
Probably one of the most honest guys in the biz.
Being a retired fleet mechanic, I take all my vehicles here for maintenance, knowing it's being done correctly.
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February 2024 by Eric Johannesen
Great service!
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February 2024 by Andrea Wittwer
Naylors is great! Love their customer service and helpful technicians.
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February 2024 by Robert Davis
Nothing remarkable, auto repairs of all varieties.
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January 2024 by Kit Morse
Great service by people who KNOW their business!Great staff! ?
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November 2023 by Glenn D Rolloff
Naylor's is the busiest, most organized professional operation. They do great work at a reasonable price. They communicate very well, which is important!
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October 2023 by Michael F. Bulgrin
Always good
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October 2023 by robert schmidt
Very helpful people
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October 2023 by Steven Genson
Awesome service once again!!
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October 2023 by Matt
Quality and professional service
