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March 2024 by Keri B.
Been looking for a decent 4Runner with lower mileage for months and found one at a Chevrolet dealership (Holz Motors). From a recent past experience, I needed to make sure the 4Runner wasn't completely rusted out underneath. I live almost 2 hours away so I made a call. Deven R. answered and was very professional, polite, and he answered every question I asked. Not being a Toyota dealership, if he did not know the answer, Deven made sure he would search for the answer and got back with me. The vehicle is a 2014 Toyota 4Runner SR5 (lowest end plain jane) but on their website it showed a Limited (highest end with all the bells and whistles) with leather seats, heated seats, sunroof, etc but it has none of them. Allegedly, it was an error on CarFax. The 4Runner style was adjusted online to SR5 but price did not change when the value was nearly $3,000 lower. Back to the rust I was concerned about. 2 hours each way is not a horrible drive but Deven saved me the extra drive by taking extra photos and videos of the underneath and rocker panels. Definitely has quite a bit more rust I wanted to see but I'm willing to get it taken care of on my own expense. I appreciate the extra steps Deven did for me, I was still interested, and decided to drive down there the next day. Arrived at Holz Motors in the afternoon, saw the 4Runner up front, greeted from a nice lady and showed me where to meet Deven. He was available right away and brought me to the vehicle. Told me a little bit about it, looked at it and pleasantly surprised how clean the inside was, and took a short test drive. It was what I was looking for minus the rust. Sat down and started talking the price since they offered a small reduction of their error I found. End of the story, even though the error value was almost $3,000 less, Holz only gave me less than $500 reduction. They told me it was supply and demand not that actual value. Perhaps Holz gave the previous owner a higher trade in from their error of the wrong style/value and manager was not willing to give me the true value of the SR5 to have a lower profit. At the end, I would definitely recommend pre-owner sales, Deven. He went the extra mile. Ryan did the paperwork quickly and I appreciate not pushing or pressuring extra warranty etc I would not have bought anyway. Just make sure you double check your name and address are correct. Only bad things I noticed so far driving the 4Runner back home. A fairly small noise from below the steering wheel I did not hear on the short slower test drive and supposedly, Holz service department replaced the windshield wipers. On the way home I noticed the passengers side wiper was whipping in the air. I stopped and looked at it and part of it is bent out off the windshield and broken. Good thing it was a sunny day. Wish I saw it before I left Holz instead of finding it on the highway north of Milwaukee driving 70 MPH.
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February 2024 by Brian K.
Used car sales manager reached out to me very shortly after I posted this review. He said that he reviewed the camera footage and was able to confirm Jay running that stop sign. He was very pleasant to talk to and I really appreciated the phone call. He didn't try to pressure me into changing my review or try to sell me the car, he just wanted to apologize on Jay's behalf. Still, this was not the best experience but I wouldn't base the entire business on the actions of one of their salespeople. Hopefully they talk to Jay and he understand that this behavior is not acceptable. I'm sure he was just having a bad day and he seemed like a nice guy to begin with but I can't stop thinking about what would have happened if someone pulled out of that service bay. Regardless I appreciated the call and I would return, but I don't think I could bring myself to work with Jay again.
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December 2023 by Jen O.
Edit again: they did reach out to my dad and he seems fine with the outcome. EDIT FOR RESPONSE: Was not radiator, you broke the drainage plug. It wasn't leaking when it came in. The noise was the bushing between body and frame that was not there. IT WAS NOT THE RADIATOR MAKING THE NOISE. You're welcome to contact me. -Brian Full disclosure: this is a review from my dad Brian. I wrote it up for him to post because he's not computer savvy. He was fed up when after all this happened, he got a $10 off coupon in the mail, so asked me what he could do. This is his experience, and as his daughter I'm posting it everywhere so no one else has to deal! From my dad: I took my 2006 Chevy Cobalt in for general service work (brakes, tune up, oil change, winterize) - the car came from North Carolina. All was done but they couldn't remove one spark plug. The car has a nasty 'knocking' noise up front as well, not the suspension, per employee Chris Martin. The hood was also misaligned. They said they couldn't do the car at the service department and it needed to be taken to the body shop. I made an appointment for the body shop the next day, but I noticed when I got home, it was leaking antifreeze. I took it back and was brushed off that they 'couldn't get a drain plug' even though they drained it, and broke it. I then took it to the body shop-the service guy said the body shop would take care of the leak-ok. The body shop looked at the car, and said they have quite a few cars ahead of me. I talked to the manager and they said: 1 month or 2 months - he said it would be done in less than 2 months. 2.5 months later and nothing was done. Manager said there was no leak-but when I took it in for the estimate it leaked all over the clean floor! When I went to get the unfinished car, there was a puddle of anti-freeze under it in the lot. I then called the retired owner-mechanic of OC Automotive. Within one week he took care of the knock, removed and replace the spark plug, and fixed the radiator. I assumed the Holz Chevy Dealer could take care of it but I was wrong. I should have known better when they had my Blazer and it 'slipped off the rack'. Terrible service, terrible customer service, and no updates at all unless I called first.
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November 2023 by Eric F.
Unfortunately I have lost all faith in GM and have since traded my Silverado in for a Ram. I had several issues with my Silverado and the icing on the cake was when my truck had several lights come on. I called Holz to see about getting the truck in for service. I was told bye a young man answering the phone that all the service writers were busy but he would let one of them know of my situation and someone would call me back ASAP. 3 months later I never received a call back. This is just one of several issues I have had with the two local Chevrolet dealers in my area. Never have I been so disappointed in a manufacturer. I have been a Chevrolet owner most of my life and they have lost my trust and faith in their product once and for all.
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October 2022 by scott coolhand68
I work there
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September 2022 by Robert M.
I bought a 19' High Country here. I liked and wanted to buy it, with one stipulation, they had to get rid of the musty smell. I believe it had been detailed inside and then left with the windows rolled up tight. I was assured they'd get rid of the smell. Wrong! When I came to pick it up I immediately got hit with the smell of mildew. They gave me a kit which I could get at Walmart for 7-8 dollars. Told me if that didn't work to come back. I didn't bother. The front end was out of alignment even though the window sticker said it was good. $900 later for an alignment and two tires... There's a scrape on the under side of the rear fender. Also not disclosed. People have a bad taste in their mouths for used car sales people because of companies like this.
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September 2022 by Michael M.
Worst dealership ever. Have been only getting my car serviced at Holz since that's where I bought it from. Had my friend look into my warranty at a different dealership, just to find out Holz has not been ran any of the $5,000+ in maintenance under my warranty. The service people have just been telling me that nothing is covered. Have been going back and forth with them trying to resolve this issue. They have not been keeping me update on the issues and just keep beating around the bush. I would absolutely never recommend this dealership to anyone - whether it's buying a car or getting it serviced, steer clear! I have had them replace all my gaskets, coolant overflow, radiator, two catalytic converter's, and much more.
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August 2022 by Scott E.
Just dropped my 2017 corvette with less than 20,000 miles off for a whining noise which was diagnosed as a bad belt tensioner (which is what I told them I thought it was) and they came back with a quote of over 650.00 parts and labor. So I called Heiser Chevy and got a quote for less than 285.00 for THE SAME WORK so I called Holz back and talked to my service advisor again and told him what I found out and then he comes back and quotes me over 150.00 cheaper than his original quote. Both Dealerships are using certified mechanics, use the same book to quote labor costs and make the same hourly rate for labor so why such a discrepancy in labor costs? I asked Chris and he could not answer me. WTF? It was still way over Heiser's quote so needless to say I will NOT be having any service work done at Holz Chevy EVER AGAIN. This is my fourth Corvette I have owned and rest assured I will be going elsewhere for all my repairs, you would think that with the times being as they are in today's day and age (inflation) a service provider would NOT try and rip people off. All I have to say is BUYER BEWARE
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August 2022 by Alan Rabidoux
Bought several cars and trucks from Holz and they do my service work. Fair dealing
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March 2022 by Tony K.
Worse customer experience. Took days to repair, on a brand new vehicle that was purchased the day of problem. I was never contacted with updates unless I contacted them. Racked my new car wrong and dented the rocker panels. Problem consisted of vehicle dying and fuel leaking out of vehicle. Which should have never been the case on a brand new vehicle. Was charged for fuel that leaked out due to a faulty part from factory. Will never recommend going to their dealership and will turn away anyone who I ever hear going there.
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February 2022 by Prince S.
I would just like to personally think on social media The sales team her most of all the Used car sales man by the name of Tim! He took such good care of me when I bought my equinox and when I needed to have another key made I went right to him and he immediately got all the help I needed. They have me as a customer for life I never felt pressured! everybody worked with me and I am so happy with my vehicle. I have went into a few other dealerships within the past year and this one absolutely was the best by far!
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December 2021 by Andrew K.
I recently bought a used GMC Sierra from Holz and so far I love the truck. I actually had two problems with the truck that they were very responsive toward and went above and beyond to resolve. I worked with Jay and Tony almost exclusively and they are genuine people who care about having you walk away happy regardless of the circumstances. I'd recommend buying a vehicle here. I spoke with a mechanic there about the problem and he was helpful, informative and very knowledgeable. All in all even though this wasn't a seamless transaction, the dealership did and is doing what is right.
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November 2021 by Steven Prado
Great buying experience worked with Zach and Tony
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November 2021 by Scott Ehrlichman
Made an appointment for an oil change and got there on time only to find out they were backed up. When I finally got to check in they apparently that had no record of my appointment and it took over 2 hours for a lousy oil change.
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September 2021 by David C.
Do not come here for service. 2 hours for an oil change and tire rotation, with 2 people who arrived after myself getting out first. I have bought multiple vehicles here with another coming due and will be making sure I purchase my next vehicle elsewhere. Ridiculous
