-
October 2024 by jodie kasper
After a really disappointing 24 hours with our primary vet- I called Heritage to see if they would see our dog for an acute visit without being current clients. Not only were they able to get us in same day, this was hands down the best appointment with a vet I have ever had. Dr. Logan was so wonderful, detailed, and truly did not make me feel rushed. He took the time to truly dig into what was happening with Rory, and gave us great suggestions & care. I was also so happy that he could set us up with food and medications to make going home smooth. I’m so grateful that they could see us today, and we will be switching to their practice going forward. Thank you for the amazing care.
-
August 2024 by Bonnie Wells
They just killed my 15 year old cat.
-
July 2024 by shalomie martin
We have gone th Heritage for 30+ years. They listen to what you say, very caring for end of life process, and very accommodating. Great staff.
-
June 2024 by Lisa Wahlfeld
Everyone is so kind and caring and it shows how much my pets really matter to you. Thank you for taking such great care of my fur babies.
-
June 2024 by Karisa Doe
Dr. Seth is absolutely amazing he looks a tough situations and gets them resolved. He genuinely cares! I’m grateful for him and his staff.
-
June 2024 by Jeff Smith
Friendly people, good to our pets.
-
May 2024 by Ashton Hanson
Had an extra charge when getting out dog fixed and talked about the issue with one of the doctors he was very helpful and understanding. Was more than willing to work with me on the charge that I didn’t think was correct.
Only reason for 4 stars is that the receptionist that answered initially was argumentative.
But the Doctor that followed up was very nice and understanding!
-
May 2024 by Sherrie Hagen
Staff is friendly and doctors are very knowledgeable and great with my dog.
-
May 2024 by David Payne
Caring
-
April 2024 by Patrick Kaupp
Love this place and the staff it outstanding!
-
April 2024 by Jamie Lynn
I have modified my review as it was brought to my attention that Dr. Seth was instrumental in locating my dog’s cancer after reviewing x-rays done by another vet. However, though Dr. Seth may be a great vet, it is nearly impossible to get an appointment within a timely manner. My dog would have had better odds of survival if the cancer were caught sooner. I had brought him in months earlier for what they indicated was a lipoma, which was in the same spot as the lymphoma started, and it leads one to wonder if he wasn’t misdiagnosed. Also, because I could not get an appointment for weeks when he stopped eating and was getting sick, despite my pleas to get him in sooner (which was quickly dismissed by the woman on the phone), it prolonged his dx and tx. I finally gave up trying to get him in to Heritage and took him to Blue Pearl, where they found the cancer (staff there were very kind).
I recently called to get my other pup in for a tick bite, lumps, skin lesion, feeling unwell; but again was told it would be weeks before they could see her. The girl answering the phone was again dismissive, and definitely not compassionate, even when I mentioned that I had just lost our other dog. There was no I’m sorry for your loss or anything of that nature other than to say we can’t get her in. I’m assuming it was the same one I dealt with for my other pup. So again, I will be seeing another vet for treatment of my dog because I cannot get her an appointment there.
I see other great reviews, and I wish the concern and compassion people speak of were extended to all. But that has not been my experience, especially with whomever I am talking to on the phone when I call. Please help me to understand how I can have that compassion extended to my pets and I.
-
April 2024 by Daniel Honchell
Called this morning to try and get my dog in into someone. I asked a question but the lady wanted to argue instead of help and super rude. Very disrespectful. They need to hire someone who understands customer service on the phone and who cares.
Received a call from the owner who was very professional and wanted to make it right. Also apologized for the experience. Updated to 4 stars for the call back from the owner who tried to get me in today and was passionate about helping.
-
February 2024 by Beth Romenesko
They are always kind and gentle with our pup! I feel they are very thorough and I appreciate all they do for us!
-
February 2024 by Jaelynn Sanger
Dr Seth is absolutely amazing. He is extremely knowledgeable and thorough. Not to mention a great mentor to the students that shadow him. If it wasn’t for him our senior pup wouldn’t be with us today! The attached photo is from 2 years ago when our, then 13 year old, pup had her post splenectomy follow up. Dr Seth found a tumor on her spleen during a routine check up and literally saved her life. I’ll be forever grateful that our fur-babies have him! ?
-
January 2024 by Ryan Carey
Thank you for fitting Niko in last second. I really appreciate it.
