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March 2024 by Conner Rhodes
Service was fine, response time was good. I had determined I needed a new control board, which the technician replaced, along with replacing my old burners. Based on part prices online and the duration of the service, the cost was higher than I expected. I only received a grand total and summary of service so I contacted Bruss to get a receipt/invoice that broke down the parts/service and cost. He agreed but after multiple calls and messages, I was ignored. I could have continued to call but I ultimately gave up as my intent was to determine if I'd use Bruss in the future based on how I was charged. The lack of price transparency and customer service after the appointment is enough for me to make that decision. I like using smaller, local businesses but in this case, I was disappointed.
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March 2024 by Rachel Schmidt
All I can say is this is your company - they are amazing - great pricing - prompt and when your heat goes out they stop out and get you warmed up! This is your one stop shop for heating and cooking and servicing!
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December 2023 by Dany Reyes
I called and they sent a person and they are charging me 800 dollars to replace a piece and they do not give free estimates they charge 150 to do nothing I called another company and they only charge 125
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October 2023 by Nicole Vartanian
This family team is the best in the business. We cannot stress enough the trust and value they provide!Services: HVAC system repair
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September 2023 by Greg Lietzke
Had another company tell me my air needed to be replaced. He came and fixed it for a reasonable price on a Friday night. Great experience.
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August 2022 by Ken Bultman
Main blower motor on a 20+ year old furnace lost a bearing. They were able to replace the bad motor within a couple hours after getting the new motor.
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August 2021 by Jessica Minnig
We just purchased our new constructon home and our vents were making a noise when the heat cycle would finish - Nothing urgent but he came over same day to look/fix the issue. The next week it did start making the same sound again. I called - and he again came over same day and adjusted/added some things to our heat ducts to help get rid of the noise. Very happy with service and very responsive! I would recommend and will be using for future if we ever have issues.Service: Heating system maintenance
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August 2021 by Kyle Fafnis
Failed to show up for my appointments, twice
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August 2020 by Jessica Negri
Fantastic service! Tom was prompt and very professional. We were without heat and he came within 1 1/2 hours of calling. Fixed our furnace and answered all our questions. Price was pretty reasonable. We will be calling Bruss Heating when we are ready for our new furnace.
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August 2020 by MJE
I'm happy to see so many folks are satisfied with Bruss H&C. Unfortunately, I cannot add to that list. Bruss installed and provided maintenance service for my furnace. I am completely satisfied with my past experiences with Bruss. A few weeks ago I called Bruss and scheduled a maintenance furnace service appointment. The day of the service... no Bruss service person arrived. I called to find out if maybe I had the day wrong. Bruss stepped to the plate and completely owned that he had forgotten about the appointment. Okay, so it happens. No big deal. So we scheduled another appointment. And again Bruss was a no-show. I didn't call Bruss to see where the error was made because I felt it was their responsibility to contact me for an explanation. I never heard from them. No call with an explanation. No call with an apology. No call. I write this in hopes Bruss Heating and Cooling will read it and hopefully improve their service reliability so other customers do not have to wait at home and no service person shows up.
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August 2020 by jay weyland
Planted trees
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August 2019 by Michael La Barbera
Late to writing this review but Tom was a big help for us, both with our Furnace and AC Unit, last year. He went above and beyond to help us, after hours, when our AC unit had stopped working on a very hot night. I would recommend him to anyone in the area.
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August 2019 by Leigh Thern
Tom and Matt came on a cold Saturday when we had no heat. Gave us great service as always. Highly recommend Bruss Heating and Cooling!
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August 2019 by Adam Streubel
Quality, fair service !
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August 2018 by Jenni Larsen
Well after years of dealing with a lemon of a unit, T Bruss has been super patient (considering)......there was an install error and he did come out to correct it. He also tried several times to help us figure out why our unit is such a POS! HA, BUT......he did give valiant effort and he was pretty easy to work with....only reason I didn’t give him 5 stars is because of the unit itself. I wanted a Trane, and he convinced me to use this one (which I’m sure are good-but we got the not good one!!). I would totally recommend
