Verizon's store at Greenfield offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit in person or choose to shop online, with options such as in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The store has received positive feedback for its helpful and friendly staff, with several employees standing out. Castiven is highly praised for his genuine helpfulness, knowledge, and willingness to go above and beyond to assist customers, including troubleshooting issues and providing clear explanations about bills and deals. Marco is also commended for making the upgrade process pleasant, being patient, kind, and knowledgeable. Customers appreciate the store's clean environment and the assistance of employees like Danielle, who makes troubleshooting easy and efficient. However, there have been some negative experiences, such as rude staff who provided misleading information about phone repairs and insurance. One customer was told their nephew needed a new phone due to a cracked screen, but another repair shop was able to fix it easily and at a lower cost. Overall, the store is seen as a convenient place for mobile service, with excellent customer service from some staff members, though improvements in staff training and communication are needed.
Alia awesome customer service 👏 fast and with patience .
June 2025
Thank you cam for your help! Help me with everything I needed. Highly recommend if you need anything :)
July 2024
This review is solely for Castiven. Literally the only person I will work with at this store. He has spent numerous hours trying to help troubleshoot my watch.
