-
February 2024 by Gary R.
Waited 3 months for a $1600 Elran recliner. The leather upholstery detailing is very poor. Mismatched seaming in the arms is the biggest problem. Tech sent out agreed with me that the craftsmanship was poor and should be fixed. However, PM says they accept Elran's defense that it meets their "specifications". Very poor customer service. Penny Mustard failed their promised dedication to quality furniture.
-
January 2024 by Ralph Fugate
Taylor was a delight to work with. Very knowledgeable. We had a very relaxing experience . No pressure at all. Definitely ask for her.
-
January 2024 by Stu Xfile
I bought a king size bed from these guys many years ago Needed a gilde set for pedestal bed drawer talked to 3 people finally got to a supervisor they sold me the bed but told me they couldn't figure out which glide set to get for my bed so they finally after at least 1 and 1/2 mos they sent 3 different sizes for me to use the rt one you decide if I was served
-
November 2023 by Steve S.
Be wise and understand PM is expensive. We were looking for a Smith Bothers sofa and loveseat. After getting a quote, we comparison shopped and discovered PM has an exclusive relationship with SB to make certain items and sell at a premium. Although not exactly the same, we found a very similar sofa and love seat at $1,000 less. Additionally, delivery was half the price at our chosen store. Don't throw your money away.
-
November 2023 by Bennett W.
Entered a comforting store, left VERY uncomfortable. Was immediately met by Brian. Brian proceeded to make fun of me and my girlfriends clothing. He then awkwardly asked about Christmas decorations and movies, horrible way to approach a sales convo (we tried to walk away from the conversation numerous times). He then finally asked what we were looking for, and found us something that was not even close to our price range. He then proceeded to stand in a drawer and break it. Then exclaimed, "shit". Brian was of no help, and should be terminated. Will not be returning.
-
June 2023 by Rebecca Groves
Minus that fact I can’t buy anything here, the selection, service and quality are excellent.
-
June 2023 by Nancy D.
I ordered 1 piece of furniture on 4/22/23. Afterwards I was informed it would be ready in June. So it takes time to make, but now it is 6/26, and my follow-up "might be received in 2 - 3 weeks by them, then delivery arrangements made".
-
June 2023 by Mattyice13
How does this place stay in business? They’re prices are ridiculous and are as much as used cars. You’re crazy if you’re going to spend 5k+ on furniture that you can get a hell of a lot cheaper and made by the same companies at a normal furniture store.
-
April 2023 by Nina Mendez
My husband and I had a great experience purchasing new living room furniture at Penny Mustard in Greenfield today. Lori B. is great to work with, and offered so many suggestions with furniture choices, colors and fabrics. Thank you so much Lori!
-
March 2023 by Holly Leto
Penny Mustard has amazing quality furniture and outstanding customer service. Lori took her time to make sure we picked furniture that fit us in both style and comfort. She walked us through the whole process including picking out our fabric and color scheme. The process couldn’t have been easier. We will definitely shop there again.
-
March 2023 by Christine Feldy
Have been looking to replace family room furniture for several months. The experience is usually overwhelming with all the choices and styles. We walked into the Greenfield store and met with Lori Blackburn. She was a tremendous help. Showed us several different styles and pointed out to us why different sofas were more comfortable than others. All of my family members are very tall. It is difficult to find comfortable furniture if you're over 6 ft tall. Lori asked good questions about our style preferences, room size and colors. It was a great relief to finally find pieces that are comfortable for us. Nice to know that customer service is still around.
-
March 2023 by Julie K
Quality furnitue with a knowledgeable, friendly staff. Very welcoming and accommodating. Lori went above and beyond to make sure I received pieces I am in love with and will fit through my narrow doorways. She had a great sense of style and was great to work with!
-
March 2023 by Karen Johnson
Lori Blackburn was very helpful to me when I was looking to buy a new loveseat; she made sure that I was very comfortable being seated on the loveseat and showed me the different styles available. Also, when I decided to also buy an ottoman, she showed me a beautiful green leather fabric that I would not have thought of. There was no pressure to purchase which I appreciated.
-
February 2023 by Mark Depledge
Penny Mustard is simply an amazing company. I love the story of their owners, how they started PM and their commitment to customers. We moved back home 2 years ago and in the process of remodeling a 100 year old home, we purchased our entire house of furniture from Penny Mustard. We worked with Jenine, her knowledge and commitment to excellent service is amazing and she is fun to be with! Our complete experience from the quality of our furniture, to delivery and customer service has been above our expectations! I wouldn't go anywhere else to buy furniture and I'm just grateful that there are companies like Penny Mustard that put customers first - thank you!
-
January 2023 by Daniel B.
Very expensive, won't negotiate. I would have walk but my wife insisted. Now I can't stand the sight of it.
